ShopbopReviews 150

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

Absolute scam!. I am from Australia and i tried to order a designer item that is kinda rare. Spoke with a man with a think accent who kept pressuring into buying. I downloaded the app that stated i could get 15% USD off. I applied it - it kept converting back to US dollars and NOT taking discount. The price and conversion was THEN INSANELY inflated. Man with think accent kept promising to refund 15% if i gave credit card details. THIS COMPANY does not use paypal - MASSIVE fraud! Do not purchase. DO NOT PURCHASE FROM HERE.

I wish I did a thorough google search for Shopbop reviews prior to my purchase.
The Ad for Shopbop on google stated that it is 4.8 stars rating for reviews, but in reality, this company is trying to cheat their customers.
In bold writings it stated clearly on their website that they have free returns, which is huge for my online shopping experiences, because you never know how each gourmet and shoes will fit according to their style and cut. And yet, when I return the items 2 days after receiving it, they sent me an email after 10 days stating that it arrived at their warehouse and the refund is in process. They charged me for the return knowing that I am qualified for the free return requirements:
"30-DAY RETURNS (FREE within 15 days) A prepaid shipping label is included in all orders shipped within the U.S. Return arrives at Shopbop within 15 days of date of receipt (allow 7 days' transit time)"

I tried to email them with the overcharging via email, and guess what? The email got bounced back three times! Initially i thought i made a mistake with the email address, but in fact, the customer service email address doesn't even exist!
So I had to call to resolve this issue. I called the customer service to state my issue and the person who answered my call told me that the start of that 15 days free return policy is counting from the day I placed the order, which is not what they stated on the website (within 15 days of date of receipt)! OMG... they made it sound like they are doing me a favor for returning what they've overcharged me for. Not a single Sorry!
I have a feeling that they've always been overcharging customers for the "free" return shipping and hope that customer won't catch it or simply just didn't want to bother calling and go through this inconvenient process. There are better online shopping website and more pleasant experiences out there. DO NOT BUY FROM THIS WEBSITE, IT WILL GIVE YOU SO MUCH HEADACHE... such a waste of my time.

Would have given zero star if I could. Super slow return and refund that can take up to 3 weeks! Do NOT buy from them and let them hold your money! Place an order on Feb 26,2019 and received on Mar 6th, returned item on Mar 7th, the return finally got to their return center on Mar 20, but unlike other high end retailers like Saks, neiman or Nordie that will process a refund back to you as soon as they have received your return, shopbop will need FIVE days to just to confirm that they have received your return despite the fact that the tracking shows they have received it. As of today Mar 23 I still haven't received a confirmation email from them although my returned was delivered on the 20th. I used to be a shopbop shopper but I don't think I will shop with them anymore from this experience and neither should you!

Shopbop advertises a "free return" policy which specifies that you have 15 days from when you place your order to have the return back to them (in their hands) or you pay a $10.00 shipping fee. They also specify that return shipping can take up to 7 business days so returns must fit into this time frame. This has left me with, on average, about 2-3 days from time of delivery in which to return this item without being charged. No thanks. I'm a busy working mother, and I don't always have time to open a package, let alone try on and decide whether or not to keep expensive items, within 2-3 days. I've shipped the items back as quickly as I reasonably can, and still faced the fee.
I won't be shopping on this website until this policy changes. A 28 day return window from time of delivery to when return is mailed out is fair and the industry standard. A 15 day window- nope.

I ordered a pair of Puma Thunder creme Tan colour from reputable Shopbop a month ago... and as usual Shopbop always deliver fast so I received it in 3-4 days time but was extremely shock that they send me the wrong colour, so I emailed them hoping they can send me the right colour but unfortunately the size I wanted was out of stock. I was very upset cuz I really like that pair of sneakers. And I have to take the trouble to send it back for refund.

And last week when I was searching for the same shoes online, Shopbop has the size again! I was very happy so I ordered again! And I can't believe they send me the wrong colour once again! Now I have to ask my family member to return for me as I'm not in Singapore.

They credit a $30 voucher for me to use for my next purchase. But Tbh would I dare to order from them again?

#suchadisappointment :(

To be honest, I made my purchase without reading any review of Shopbob as I couldn't find the MK Wristlet of a specific color I was looking for in Singapore at the budget I had. Made a purchase and to my dismay, I found negative reviews.

Maybe I was one of the luckier ones. Made a purchase on 16 Sept (Sunday) and the item was supposed to arrive on 20 Sept (Thursday) by the end of the and it indeed arrived on Thursday, and in fact, it reached me at the start of the day!

Completely satisfied with the delivery and service. When I had queries to the customer service, though there were 3 people answering me, the replies were prompt and fast!

Will highly recommend Shopbob and I will definitely be a return shopper.

Have just been told that I will be charged for "refusal costs" and "import duties" for a parcel that apparently has been refused by me, however your delivery service never told me that they tried to deliver 3 times? I also tried to pay online for the delivery but they didn't let me me, saying that they only take cash.

My intention was to receive the goods and was not aware that I "refused" the goods?

Thanks for charging me import duties and refusal fees for delivery I had every intention of receiving. These costs nearly amount to the actual delivery cost.