ShopbopReviews 150

I placed my first and likely only order with Shopbop on June 19. I am a Prime member, and logged in using my Prime account. I was told I would receive Prime's free 2 day shipping. Shopbop claimed to have mailed the package on June 20th. I was provided a tracking number by the company.

As of June 23rd, I still had not received the package. When I attempted to track the package using the aforementioned tracking number, the USPS website told me that they had not yet received it from the sender. I then logged into the Shopbop website for additional information. Shopbop informed me that the package was "Delayed" without further information.

I tried to contact Shopbop by every available method to garner more information as to what might have happened to my package. Their live chat was not working. I called customer service multiple times. The first time I sat on hold for over an hour before giving up. Subsequent calls led straight to disconnect. I also emailed repeatedly. I received multiple, identical form messages in return, encouraging me to call the phone number.

Late in the afternoon, after hours of trying, I was finally was able to get a hold of a person on their telephone customer service. He was apologetic, told me the package was likely lost, and that they would resend it. He offered to request that the package be overnighted, and promised to check in with updates.

It is now late in the day on June 24th. Having received no updates, I checked back in to the Shopbop website. Shopbop once again claims to have shipped the package. The new shipper, this time UPS, claims once again to not have received it. I called Shopbop again. The representative informed me that they never requested the overnight as they had offered to do yesterday. She is sure that UPS has the package, and that the package will arrive next week, although currently UPS begs to differ. This will be at a minimum 8 - 10 days after my original order, which was supposed to arrive in 2 days.

This was my first experience with Shopbop, and will almost certainly my last. I encourage other prospective buyers be wary.

Hi - do not shop at shopbop. Simply use it to browse. Twice now they have sent me CHEAP 50 dollar jewelry when I've ordered close to 900 dollar pieces. They do this because they Count on people not going through the hassle of returning. Also it's owned by amazon - that explains why it's so $#*!ty. I've attached the crappy bracelet that was literally fifty dollars on their website versus what they advertised. I don't think fine jewelers work w them.

Yo compré dos pares de tenis Converse y me enviaron solamente un par y in vestido. Les escribi y fueron muy amables y me dijeron hiciera la devolución y al poco tiempo recibí mi dinero de vuelta. Gracias Shopbop.

I recently purchased a Disney X Coach 50th anniversary field tote 40 bag from Shopbop. I'm not very familiar with Shopping at Shopbop but at the time there was a coupon code which gave me 20% off the price. Being that the coupon offer was too good to pass up I decided to purchase with shopbop.com. The price came down over $100 which was amazing compared to buying it straight from the Coach website. After I purchased, since I didn't hear about this website very much but I know that it is a running website that's been around for a while, I just decided to look up the reviews on the place and saw so many negative reviews. I was a little leery and afraid after reading the reviews and after making my purchase wondering if I had made a mistake. It took a few days to receive my purchase I made my purchase on April 10,2022 and received my item April 19,2022. The length and time was not so bad considering it was only took about nine days for everything with being processed and being shipped out and sent and delivered. I received my package in a large box because the tote is quite large. The box had a beautiful pink lining. The item was wrapped so well and so nicely with a nice little card inside holding the invoice and return sticker. I found this website amazing and I don't understand why there are so many negative reviews. The carrier that shipped my item was Amazon. I received the package via regular Amazon driver. He set my package down in the garage for me and was very courteous. The box had no dents at all it was perfect wasn't squished or anything. So I'm not sure why there are so many negative reviews but my experience was awesome and I would probably shop with them again being that it was so great! My bag was beautiful it was wrapped nicely, delivery was perfect, and the customer service reps over the phone are very courteous and helpful and answer the phone every time. I would recommend them! Shopbop was great! I give them two thumbs up!

Worst experience ever. I m definitely going to share it. Got the purchase of the Agolde jeans for my wife in February 2022 and after a month and 3-4 wearings the skin on jeans got burst. We ve called to Shopbop and shared the photos of the crack. We are aware that normally the companies give up to 6 months as guarantee on clothes and 1 as guarantee for shoes. So we expected to get a service or return the item as guaranteed one. The item was not even washed at all and after one month it is not usable anymore. What we ve got as solution from Shopbop is nothing (no return as time passed and no guarantee at all). I ll check for sure if it possible to sell the clothes with no guarantee at all from the legal point of view. I m living in Europe and it s hard even imagine such an attitude to the customer.

For moral reasons I'm one of those people who boycotts Amaz*n and haven't bought anything from them in like a decade because of their awful labor practices. Despite this, even though I think Shopbop is technically owned by Amaz*n, I can't keep myself away. Their selection is always top quality stuff, and if you wait long enough and keep checking back you can get these gorgeous designer items for a fraction of their original price as they're always having really great sales.

International return is flat rate fixed at USD35. I've paid USD15 for shipping and didn't know they rob you USD35 for return. This is the highest i ever come across so far. The way they set the return fee so high is only wanting to stop you from returning regardless what situation you are facing. Please do avoid buying from this website unless you prepare to lose USD35 for any wrong sizing or fitting. And i am forced to receive a defective product just because it is costing me USD35 for any return regardless of your purchase value. It's a shame for them to charge so high for international business. If you can't come out something affordable for RMA, don't offer international business.

I bought an item from them for next day delivery and paid extra for it. The page showed me the delivery day as the next day. However, the item was not delivered and when I reached out to them, they denied the promised delivery date and did not return my overnight shipping fee. I wanted to give them a try; however, definitely not shopping from them again.

I ordered for items and paid with bitcoin. Now on my end, the payment was successful while at their end they claim they don't see it then they claim not to see my order. Imagine I was asked to pay again. I was able to recover through the expertise of finetouch. Tech

I ordered a Jacquard Organza Dress, on your website. I was attracted not only by the prices but also by the promotions they run. The shipment arrived on time, so I have no problem with that. The dress is very beautiful and of great quality, since I wore it I was delighted with my dress. A pleasant experience without a doubt.

I ordered a pair of shoes that I need for a certain date so I paid for express shipping, it said they would arrive in 1-2 days but when I went to track my package it said "package is returning to seller because of customs issue" and they are now going to be coming a month later. The timing is extremely inconvenient and I don't understand why I didn't get an email or message about the delay. I also think its really stupid how you can't cancel your order and also how the customer service number doesn't work in Australia, when I tried to do a live chat it didn't work even though it was between the right times. I strongly advise to never buy from this website because it is completely unprofessional.

The P. E NATION Game Day Jacket went on sale on Amazon for $52 less than what I paid, the day after I received the jacket.

Yet when I called ShopBop.com to ask for them to honor the sale price, they said that because I bought the jacket on Amazon, they're unable to adjust the price.

This company is owned by Amazon, so unclear why they can't honor their own sale price on Amazon.

Completely unacceptable.

I received my order in 16 days, they used to ship on the same day and arrive within 3-4 days. My dress came without the matching waist belt. I contacted them, they said that it was unfortunate, there was nothing that they could do and blamed that my order might be tampered. They couldn't re-send or compensate for the missing piece. Do note that they state no refund and no exchange on sale items because some of the items have missing pieces! I have been buying from ShopBop for many years, their customer and shipping service went from 5 stars to no star. I won't be ordering from them again. Buy at your own risk!

To KIM FLEISSNER AND THE TEAM

Your Shipping service has deteriorated tremendously.
Guaranteed express shipping 2-4 days? YES, for the past years but it took 2 weeks to receive all my Parcels now, consistently for the past 7-8 orders (these items were NORMAL PRICE and wasn't during sales peak period) that were made this year.

Emailed and followed up with your customer service team all they do was sent a "template" reply - [ Thank you for your email and your continued patience. I am so sorry for any inconvenience that may result from your order having not shipped when you were originally anticipating, and for any delay in receiving a reply to your inquiry.] does this help? NO.

KIM FLEISSNER if you are reading this or if this message has been reached out by your customer service rep, you seriously need to work on improving your deliverables with your customers, perhaps work out another option for express delivery charges if your cost is increasing Instead of putting a guaranteed clause on your website and fail to deliver after.

I'm glad that these were escalated to the circle of my friends who had at least 300k followers and they had since stopped buying from shopbop and switched to your rival site cos these sites mean what they do. Unlike shopbop. Bop your service. I can't believe I'm writing a negative review after being a customer for the past 10 years. I'm leaving.

Bought an item on the 15th, it's the shipped a week later and it still hasn't moved from the initial place. Slow as hell, wouldn't recommend unless you're shopping for Christmas in Easter.

I had ordered clothes for a wedding event, on the basis of it being delivered to me by 30 August 2021, as Shopbop had indicated at the time of check out. However, shipping was not done via DHL or FedEx as per usual, but by another shipping provider called ECMS, which as you'll see from other concurring reviews online, is horribly inefficient. Despite my constant chasers to Shopbop and ECMS, the item arrived many days late, long after my event.

I asked that Shopbop bear the cost of return shipping, given that it was Shopbop that had failed to deliver on its estimated promise of express delivery. Shopbop has refused to do so.

In short, poor service in terms of shipping and even more appalling service recovery. Very disappointing given that I have been a loyal Shopbop customer for more than a decade. Usually items are shipped very promptly by DHL or FedEx, but ECMS is utterly disastrous - hardly any tracking updates, items stuck in transit for the longest time.

I would now certainly not recommend Shopbop to anyone looking to obtain their items within a short time. Their delivery dates at check out are simply unreliable, and their promise of 2-4 days' shipping is evidently a sham.

I placed an order for a pair of Veja sneakers at Shopbop. The sneakers cost US$120. I entered the promo code provided in the website. The checkout showed that I succeeded in having a 15% off discount. That means I just paid US$102 for the product.
However, I found that US$120 were deducted from my credit card account. I asked the shop to do immediate follow-up and return US$18.00 to my card account.
I have sent six emails to the Customer Service for enquiry, but they have not responded to any of my request. I am extremely disappointed with their lack of response and their service.

I love this website. I have ordered clothes and shoes from here several times and everything is great. Never contacted their customer service, but I believe it is as good.