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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
As usual, I love the shapewear. I have a wedding to go to at the end of the month. I've gained some weight and needed larger shapewear. I was pleased with previous purchases, so I'm a returning customer.
The shopping experience was very easy and the shipping was great. The items were all a good quality and when one did not fit it was simple enough to get it returned
These are incredible! I hate trying on swimsuits and I don't think I've ever felt as confident as I did after trying these on! I can't wait to wear them on my vacation!
Yes I order two different shape wear the first one didn't like so much but when I reached out to them there customer service was great and I got a chance to order another one which I love very much
Didn't fit how I thought it would but I am going to try another one to see how that go
I made an order and it didn't fit. Customer service was kind and understanding. They sent me my size and color of choice immediately, no extra cost to me.
The website is easy to navigate, the products are always shipped quickly and arrive either early or on time and I have never had an issue with customer service. Keep up the great work SHAPELLX!
I have never had a more pleasant customer service experience with a company. I had to exchange my items for a sizing issue. I felt extremely taken care. I am so very impressed with the quality of my items!
Amazing!
I've been had hard time to get a perfect bra size, due to having big Cup and small waist. Finally I get my perfect size thats fits me.
First off, these products work exactly as advertised. The shaping and slimming is on point. One of my pieces shipped with a slight tear in the fabric. They issued an immediate replacement, told me to keep the piece I had, and even shipped me a size up because I noticed my original piece ran a bit smaller than expected. All together, the quality of the customer care and the product is top notch. I will definitely purchase from here again and recommend them to everyone.
I ordered a swimsuit and a panty but received 2 swimsuits in the wrong size, nor what i even ordered.
I contacted customer service and they sent my products and i was able to keep the products that they sent. I gave them to my sister which she loved.
Very helpful with making sure i received the end products i ordered.
Verified some information and no hassle at all
The jumper fit perfectly. I holds all the areas in that needed holding. It was comfortable. The only issue I have is when you need the restroom you have to remove the whole thing. But it was still worth the struggle.
The bathing suits fit like a glove, and the free bra I received- I wear it everywhere!
This was my first time using your site. It was recommended by an associate. I ordered (3/5/26) three items to use under a formal gown. Estimated delivery was 3/11/26 but I did not receive the shipment until 3/17/26. I tried on the garments received and decided to keep the one that best fit under the gown - as stated above very satisfied. Since 3/27/26 I have been trying to return and get a refund for the other two items and the process is very slow!
I ordered a shapewear product, unfortunately, in the wrong size. I contacted the customer service department, and they responded right away. Asking for my measurements to ensure that I received the correct size. They even let me keep the larger shapewear and sent me the correct size immediately. Will continue to do business with them as long as the customer service stays this dedicated to the consumer.
Im a plus size woman, I have back rolls i decided to get some shape wear for when I get dressed up the first one I ordered came below my bra strap give me back tits, then I couldn't get it buttoned or fastened then I ordered the full pull up body shaper can't get this one past the flab of meat that hangs over the top of your bra that we push down in the bra, still working it though I will figure it out
I had a situation that Shapellx rectified for me right away. I will say they have some of the best customer service ever. I truly thank Victoria for going over and beyond to support me during a time I felt there wasn't any hope.
Order a 1 size down just a tad bit bigger but overall amazing and texture is perfect
I bought a style of shape wear that should have worked under my wedding dress, but the bra portion ended up showing and there was no way to fix it. I contacted customer service and they helped me sort things out. Thank you 😊
I placed an order for a few shapers I received them they were the wrong. I reached out to customer service and explained to them. They sent out the correct size complimentary. They came in no time...
The shipping was confusing because they didn't update the tracking, so my order randomly showed up when I thought they hadn't even been shipped yet. But otherwise I love the suits!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality

