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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,823
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,642 reviews

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Tylisha M.
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Great Products As Usual
April 11, 2026

As usual, I love the shapewear. I have a wedding to go to at the end of the month. I've gained some weight and needed larger shapewear. I was pleased with previous purchases, so I'm a returning customer.

Date of experience: April 1, 2026
1 review
0 helpful votes
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The shopping experience was very easy and the shipping was great. The items were all a good quality and when one did not fit it was simple enough to get it returned

Date of experience: March 28, 2026
New Jersey
1 review
0 helpful votes
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Surpassed all my expectations
April 11, 2026

These are incredible! I hate trying on swimsuits and I don't think I've ever felt as confident as I did after trying these on! I can't wait to wear them on my vacation!

Date of experience: April 1, 2026
1 review
0 helpful votes
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Spandex
April 11, 2026
Updated review

Yes I order two different shape wear the first one didn't like so much but when I reached out to them there customer service was great and I got a chance to order another one which I love very much

Date of experience: April 1, 2026

Shapewear
January 9, 2026
Previous review

Didn't fit how I thought it would but I am going to try another one to see how that go

Date of experience: December 30, 2025
1 review
0 helpful votes
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Great customer service
April 11, 2026

I made an order and it didn't fit. Customer service was kind and understanding. They sent me my size and color of choice immediately, no extra cost to me.

Date of experience: March 18, 2026
1 review
0 helpful votes
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The website is easy to navigate, the products are always shipped quickly and arrive either early or on time and I have never had an issue with customer service. Keep up the great work SHAPELLX!

Date of experience: April 1, 2026
1 review
0 helpful votes
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I have never had a more pleasant customer service experience with a company. I had to exchange my items for a sizing issue. I felt extremely taken care. I am so very impressed with the quality of my items!

Date of experience: April 1, 2026
1 review
0 helpful votes
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Amazingly!
April 11, 2026
Updated review

Amazing!
I've been had hard time to get a perfect bra size, due to having big Cup and small waist. Finally I get my perfect size thats fits me.

Date of experience: April 1, 2026

Exceeded my expectations
January 9, 2026
Previous review

Excellent service, arrived in time.

Date of experience: December 30, 2025
1 review
0 helpful votes
Follow TC C.
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First off, these products work exactly as advertised. The shaping and slimming is on point. One of my pieces shipped with a slight tear in the fabric. They issued an immediate replacement, told me to keep the piece I had, and even shipped me a size up because I noticed my original piece ran a bit smaller than expected. All together, the quality of the customer care and the product is top notch. I will definitely purchase from here again and recommend them to everyone.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Swimsuit
April 11, 2026

I ordered a swimsuit and a panty but received 2 swimsuits in the wrong size, nor what i even ordered.
I contacted customer service and they sent my products and i was able to keep the products that they sent. I gave them to my sister which she loved.
Very helpful with making sure i received the end products i ordered.
Verified some information and no hassle at all

Date of experience: April 1, 2026
1 review
0 helpful votes
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Love this outfit
April 11, 2026
Updated review

The jumper fit perfectly. I holds all the areas in that needed holding. It was comfortable. The only issue I have is when you need the restroom you have to remove the whole thing. But it was still worth the struggle.

Date of experience: March 27, 2026

Shopping for this outfit was easy
March 16, 2026
Previous review

Shopping for this outfit was easy.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Glad I purchased!
April 11, 2026

The bathing suits fit like a glove, and the free bra I received- I wear it everywhere!

Date of experience: April 1, 2026
North Carolina
1 review
0 helpful votes
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This was my first time using your site. It was recommended by an associate. I ordered (3/5/26) three items to use under a formal gown. Estimated delivery was 3/11/26 but I did not receive the shipment until 3/17/26. I tried on the garments received and decided to keep the one that best fit under the gown - as stated above very satisfied. Since 3/27/26 I have been trying to return and get a refund for the other two items and the process is very slow!

Date of experience: March 27, 2026
Connecticut
1 review
0 helpful votes
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Quick and kind
April 11, 2026

I ordered a shapewear product, unfortunately, in the wrong size. I contacted the customer service department, and they responded right away. Asking for my measurements to ensure that I received the correct size. They even let me keep the larger shapewear and sent me the correct size immediately. Will continue to do business with them as long as the customer service stays this dedicated to the consumer.

Date of experience: April 1, 2026
2 reviews
0 helpful votes
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Shapewear
April 11, 2026

Im a plus size woman, I have back rolls i decided to get some shape wear for when I get dressed up the first one I ordered came below my bra strap give me back tits, then I couldn't get it buttoned or fastened then I ordered the full pull up body shaper can't get this one past the flab of meat that hangs over the top of your bra that we push down in the bra, still working it though I will figure it out

Date of experience: April 1, 2026
Illinois
1 review
0 helpful votes
Follow Mz F.
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Wonderful Customer Service
April 11, 2026

I had a situation that Shapellx rectified for me right away. I will say they have some of the best customer service ever. I truly thank Victoria for going over and beyond to support me during a time I felt there wasn't any hope.

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Size and fit
April 11, 2026

Order a 1 size down just a tad bit bigger but overall amazing and texture is perfect

Date of experience: April 1, 2026
Massachusetts
1 review
0 helpful votes
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Wedding day shape wear
April 11, 2026

I bought a style of shape wear that should have worked under my wedding dress, but the bra portion ended up showing and there was no way to fix it. I contacted customer service and they helped me sort things out. Thank you 😊

Date of experience: April 1, 2026
1 review
0 helpful votes
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Fair and understanding
April 11, 2026

I placed an order for a few shapers I received them they were the wrong. I reached out to customer service and explained to them. They sent out the correct size complimentary. They came in no time...

Date of experience: April 1, 2026
1 review
0 helpful votes
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Bathingsuits are beautiful!
April 11, 2026

The shipping was confusing because they didn't update the tracking, so my order randomly showed up when I thought they hadn't even been shipped yet. But otherwise I love the suits!

Date of experience: April 1, 2026