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ShapellxReviews 19,061

4.4

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,370
value
45
quality
3,446
This company responds to reviews on average within 1 day

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34,216 reviews

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Texas
1 review
0 helpful votes
Follow Vanessa F.
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The process of exchange or return is very difficult to navigate. It looks like a great product but I have not been able to try it due to it not fitting.

Date of experience: February 15, 2026
California
1 review
0 helpful votes
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Lovely Products and Great Customer Service!
February 25, 2026
Updated review

I had a wonderful shopping experience with Shapellx. The website was easy to navigate, the product descriptions were clear, and checkout was simple. My order arrived on time and the quality exceeded my expectations. Everything about the process felt smooth and customer‑focused.

Date of experience: January 17, 2026

My Go‑To Shapewear Brand for Quality and Stellar Support
February 11, 2026
Previous review

Ordering through the Shapellx website was effortless. The layout is clean, the checkout process is straightforward, and everything moved smoothly from start to finish. My order shipped quickly, which I really appreciate because when I buy something, I want it yesterday. The fast delivery made the whole experience even better.

Date of experience: January 17, 2026
Oregon
1 review
0 helpful votes
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Great product!
February 25, 2026

This swimsuit makes me feel snatched and sexy! The swimsuit itself was a bit tight getting on, but once on it fit just right and was super flattering. This is great for that stomach area that I was feeling a bit nervous about for swimwear this year. 10/10 would buy again and recommend to anyone that wants a staple one-piece!

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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It was easy and smooth
February 25, 2026
Updated review

It was pretty straightforward placing the order, making the payment and waiting for the shipment to arrive. I love the swimwear and the free underwear!

Date of experience: February 14, 2026

Easy and smooth placing order!
February 13, 2026
Previous review

Easy and smooth placing order!

Date of experience: February 2, 2026
Oregon
1 review
0 helpful votes
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Snug fit
February 25, 2026
Updated review

First time ordering from this company. I found 2x was a bit snug and will be trying the next size up to see if putting the items on is a little easier and won't cause spillage. Friendly customer service.

Date of experience: February 14, 2026

Excellent shopping experience
February 10, 2026
Previous review

Excellent shopping experience

Date of experience: January 30, 2026
Mississippi
1 review
0 helpful votes
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Great Service
February 25, 2026

I had to submit several proofs of purchase, but after that my product was
Shipped on the date promised. I was very satisfied with all the items I have ordered great quality.
I will 100/% order again..

Date of experience: February 14, 2026
Illinois
1 review
0 helpful votes
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Love the products
February 25, 2026

I bought the mystery box which I think is a good deal. I was disappointed to find I received the the same exact items as the previous mystery box I had purchased. Would love to purchase more but afraid I would receive the same items again.

Date of experience: February 14, 2026
Virginia
1 review
0 helpful votes
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Good products
February 25, 2026
Updated review

I always watch a little more tummy control in the products but otherwise good. I definitely appreciate the added zipper in the crotch. Great upgrade to the products.

Date of experience: February 14, 2026

Product was not as I expected
February 9, 2026
Previous review

The product is not as I would have hoped

Date of experience: January 29, 2026
New York
1 review
0 helpful votes
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I give 5 stars. I like the fit and the colors.
February 25, 2026
Updated review

I love the packaging and the tape measure that was included with my bras. The bras fit perfectly. I brought an XL I normally wear a 38 DD.

Date of experience: February 11, 2026

The website was easy to navigate and I like the size...
February 10, 2026
Previous review

The website was easy to navigate and I like the size chart.

Date of experience: January 30, 2026
New York
1 review
0 helpful votes
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Some what satisfied
February 25, 2026

I bought a one piece, it fit perfectly but the bra area didn't fit because I'm a large on the bottom but I a b cup. So it was way too. If on the top but perfect on the bottom.

Date of experience: February 14, 2026
Louisiana
1 review
0 helpful votes
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Great customer service
February 25, 2026
Updated review

I bought the wrong size in bras. Long story short. They gave all of my money in a gift card and I reorder the correct size. Of course inhabd to return the bras. But, they paid for the return. SWEET!

Date of experience: February 14, 2026

Getting there
December 13, 2025
Previous review

I ordered a couple of bras and they were size 44c/d. I'm more on the "d" so therefore it was a little too tight across the rib cage. I bought the all in one ARMOUR. IT WAS TOO LOOSE. I I emailed several times no one responded. It seems as though something was changing within the company and perhaps it got caught in between the cracks all I wanted was to exchange it for a smaller size but no one never responded and it's been about a year ago but I keep coming back because I know the quality of these items are very good in spite of what happened

Date of experience: December 2, 2025
Illinois
1 review
0 helpful votes
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Snatched!
February 25, 2026

I love my shaper. Definitely defines everything. Nice smooth surface and easy to put on. Makes my waist look thin but adds some volume into my hips and butt. 10/10.

Date of experience: February 14, 2026
Michigan
1 review
0 helpful votes
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Love the swimsuit
February 25, 2026

I ordered a Med and had to exchange for Lg, Shapellx made it seamless their customer service is prompt and unmatched! I will definitely be purchasing from them in the near future

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Disappointed I didn't receive my item
February 24, 2026

I did not receive my order and I reached out and didn't get a response... however I ordered again asking a friend to do it for me. I received my item and absolutely loved it.

Date of experience: February 14, 2026
Illinois
1 review
0 helpful votes
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Did not take long to ship. I just had two babies back to back and wanted a flat stomach in my wedding dress but still complimenting my curvature and these do exactly that.

Date of experience: February 14, 2026
Texas
1 review
0 helpful votes
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Better than I even expected!
February 24, 2026

The quality was better than I expected it to be. Order came fast and when I had a problem customer service had a fair solution for me. Would definitely purchase from here again.

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Disappointed
February 24, 2026

I needed to return 3 bra they were to small never received a return label so I'm stuck with two bras that don't fit 60 dollars worth down the toliet

Date of experience: February 14, 2026
New Jersey
1 review
0 helpful votes
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I I've ordered from shapellx's the quality is awesome and it does what it says it should do. People you will not be disappointed.

Date of experience: February 14, 2026

Trust the process! You will enjoy this product.
February 12, 2026
Previous review

Quick delivery and you will be satisfied with this product

Date of experience: February 2, 2026
California
1 review
0 helpful votes
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Super tall + plus size girly
February 24, 2026

I am 6'4 and in a US size 20. I am never super confident that things I order online will fit. Everything I ordered fit fantastically and I love each piece of shape wear I got.

Date of experience: February 14, 2026
Pennsylvania
1 review
0 helpful votes
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Having hard time exchanging
February 24, 2026

I purchased bathing suit, very cute, however it is too small and I requested a return or exchange. I did not hear back until my 3rd request and I still don't know how to get my exchange started as the email I received only stated a ticket was created? Still unsure how to exchange…. But I really would like to…. So just waiting!

Date of experience: February 14, 2026