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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process of exchange or return is very difficult to navigate. It looks like a great product but I have not been able to try it due to it not fitting.
I had a wonderful shopping experience with Shapellx. The website was easy to navigate, the product descriptions were clear, and checkout was simple. My order arrived on time and the quality exceeded my expectations. Everything about the process felt smooth and customer‑focused.
Ordering through the Shapellx website was effortless. The layout is clean, the checkout process is straightforward, and everything moved smoothly from start to finish. My order shipped quickly, which I really appreciate because when I buy something, I want it yesterday. The fast delivery made the whole experience even better.
This swimsuit makes me feel snatched and sexy! The swimsuit itself was a bit tight getting on, but once on it fit just right and was super flattering. This is great for that stomach area that I was feeling a bit nervous about for swimwear this year. 10/10 would buy again and recommend to anyone that wants a staple one-piece!
It was pretty straightforward placing the order, making the payment and waiting for the shipment to arrive. I love the swimwear and the free underwear!
First time ordering from this company. I found 2x was a bit snug and will be trying the next size up to see if putting the items on is a little easier and won't cause spillage. Friendly customer service.
I had to submit several proofs of purchase, but after that my product was
Shipped on the date promised. I was very satisfied with all the items I have ordered great quality.
I will 100/% order again..
I bought the mystery box which I think is a good deal. I was disappointed to find I received the the same exact items as the previous mystery box I had purchased. Would love to purchase more but afraid I would receive the same items again.
I always watch a little more tummy control in the products but otherwise good. I definitely appreciate the added zipper in the crotch. Great upgrade to the products.
The product is not as I would have hoped
I love the packaging and the tape measure that was included with my bras. The bras fit perfectly. I brought an XL I normally wear a 38 DD.
The website was easy to navigate and I like the size chart.
I bought a one piece, it fit perfectly but the bra area didn't fit because I'm a large on the bottom but I a b cup. So it was way too. If on the top but perfect on the bottom.
I bought the wrong size in bras. Long story short. They gave all of my money in a gift card and I reorder the correct size. Of course inhabd to return the bras. But, they paid for the return. SWEET!
I ordered a couple of bras and they were size 44c/d. I'm more on the "d" so therefore it was a little too tight across the rib cage. I bought the all in one ARMOUR. IT WAS TOO LOOSE. I I emailed several times no one responded. It seems as though something was changing within the company and perhaps it got caught in between the cracks all I wanted was to exchange it for a smaller size but no one never responded and it's been about a year ago but I keep coming back because I know the quality of these items are very good in spite of what happened
I love my shaper. Definitely defines everything. Nice smooth surface and easy to put on. Makes my waist look thin but adds some volume into my hips and butt. 10/10.
I ordered a Med and had to exchange for Lg, Shapellx made it seamless their customer service is prompt and unmatched! I will definitely be purchasing from them in the near future
I did not receive my order and I reached out and didn't get a response... however I ordered again asking a friend to do it for me. I received my item and absolutely loved it.
Did not take long to ship. I just had two babies back to back and wanted a flat stomach in my wedding dress but still complimenting my curvature and these do exactly that.
The quality was better than I expected it to be. Order came fast and when I had a problem customer service had a fair solution for me. Would definitely purchase from here again.
I needed to return 3 bra they were to small never received a return label so I'm stuck with two bras that don't fit 60 dollars worth down the toliet
I I've ordered from shapellx's the quality is awesome and it does what it says it should do. People you will not be disappointed.
Quick delivery and you will be satisfied with this product
I am 6'4 and in a US size 20. I am never super confident that things I order online will fit. Everything I ordered fit fantastically and I love each piece of shape wear I got.
I purchased bathing suit, very cute, however it is too small and I requested a return or exchange. I did not hear back until my 3rd request and I still don't know how to get my exchange started as the email I received only stated a ticket was created? Still unsure how to exchange…. But I really would like to…. So just waiting!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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