Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a corset. But the sizes run small. I didn't realize that an I purchased an XL but should have gotten an 2x or 3x. But it worked out because my daughter needed one.
Im just excited to try this item an come back to order more
I ordered 2 bras based on. Shapellx own chart, when i recieved the bras they were too small & skimpy, not like the coverage seen in their ads.
But the most frustrating thing is that they play games with customers regarding returns. I wrote requesting a label to return bras instead of sending one right out they respond by telling you that they will respond in 24-48 hours. Obvious hedging to buy more time in hopes you will forget. This is a horrible company. I will never do business with them again!
Your website is cheaply put together & therefore frustrating. I was attracted to one particular bra, yet when i chick on the bra to gather more info it makes me circle around to find my bra of interest. I still don't know material make up of bra i am ordering. If i click on a bra, it is that one that i want more info on. I almost left the site due to the frustration of ur site. Hire a professional company to build ur site or u r losing customers.
I mistakenly bought the mid support but it was still really good support. So I just ordered a strong support and I'm sure it will be perfect to wear under my wedding dress
The suit is very nice but it doesn't work for me. I have had to request a return and it has been pending approval for days now.
Incredibly difficult to return suit. It doesn't even bother me that I have to pay to return it. I just wish this was easier
I was excited to see beautiful colors in my size. However the wire is very uncomfortable in these bras. I've adjusted the straps and band. My girls are sitting up very nicely but I'm peeling the bra off as soon as I get in the house.
Shopping was easy, Shipping was fast. Shape-wear fits as described. Made trying on bridal gowns a flawless experience. I will be purchasing more.
I love the design and the fitting of the swimsuit in my body. I bought 2 swimsuits with different designs (black and teal) and it looks good in me! I love it!
No problem encountered during shopping online. A lot of good videos and reviews.
Todo bien solo que para el regreso de algunas prendas si es difĂcil
It really snatches me up and it's super comfortable especially when I have to use the restroom. It fit amazing under a dress, I the durability is amazing. I highly recommend this shape wear if you don't want to worry about buying stocking anymore or having the scare of your stockings having a run in them. I plan on ordering more in other colors.
I weigh 280 pounds 5'7 I purchased a 3x it was a little tight to put on but once I got it over my thighs it fit like a glove and comfortable it compliments my curves well. It smoothed out my stomach area and camouflaged my back rolls đ I will post with a video before I put it in, while I put it on and after.
I had an issue with my sizing, emailed them they gave me an option to return, exchange or keep and get 50% off another order. Also, received a free gift on my birthday.
I see all the girls on TikTok, buying these Shapeware and fitting them so well who have similar body types to my own. However, one purchasing Shapeware, I found it not to fit correctly however, I have contacted customer support and waiting for a solution.
I was so excited to receive and wear my body shaper. I got the right size and even tried it on when I got it. It fit perfectly and was very comfortable. The day I put it on to wear it, the crotch zipper immediately broke and came off track. Given how much money I paid for this product, the hardware should be more sturdy.
The bodysuit that I ordered specifically advertised giving like a lifting effect which I did not really get. The fit of the product itself was nice and as a compression or shapewear product, it was fine, but as far as the lifting effect, which was the reason I chose the specific product. I did not really see that.
Can't go according to the size chart when ordering the shapewear. Did not fit as expected, very small. How do I return as per policy? Bra's also fit tight
It didn't really do anything for me I still need a bra also it was tight but it didn't suck anything in I also got the size I would wear in clothes I liked the nylon part on the legs
It was very easy to get what I wanted
I purchased this product before and unfortunately had a couple runs that appeared after only having it more than a month. I was not offered a complete refund but a discount. I do not believe this is true of the advertisement that a heel cannot cause a hole or a run in the product. I accepted the discount in order two more. Hopefully this won't happen again.
This shaper did not disappoint! The material was soft, fitting and super comfortable. They stayed in place and there was no thight/leg roll up!
I was mistaken about my size. Expecting to pay for shipping back to exchange my order, the company went above and beyond. Acknowledged my error and sen me a new size for free. I was not expecting such generosity from a company these days
My swimsuit is exactly as advertised. Love it. Shipping was very fast. Great company and I will be ordering again in the future.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account