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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,654 reviews

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New York
1 review
0 helpful votes
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Great customer service and quality
December 21, 2024

I purchased 2 trainers for the black friday sale I underestimated my shape and needed to size down the exchange process was hassle free, customer service was responsive and dealt with it within a week. The quality of the trainers are nice definitely makes you feel sucked in and definitely helps with my posture, I use one for workouts and the other to lounge. Definitely would recommend.

Date of experience: December 11, 2024
Tennessee
1 review
0 helpful votes
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The bodysuit doesn't flatten the front, and causes back fat wrinkles

Date of experience: December 11, 2024
Illinois
1 review
0 helpful votes
Follow Yolanda I.
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Great purchase
December 21, 2024

I LOVE the way it fits especially on my thighs! I have purchased many from other companies but the one I purchased from shapellx is the ONLY one that don't give an indent around my thighs that can be seen through my clothes but I get a smooth comfortable fit all the way!

Date of experience: December 11, 2024
North Carolina
1 review
0 helpful votes
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Love it!
December 21, 2024

Fast and convenient service. I ordered the wrong size by mistake but happy and surprise I can fit my size!

Date of experience: December 11, 2024
Ohio
1 review
0 helpful votes
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ITS A GOOD BUT A BIT SMALL
December 21, 2024

I LIKE IT. I LOVE COMPRESSION BUT I THINK I WOULD ORDER ONE SIZE UP IS ALL. MY PREFERENCE IS COMPRESSION WITH A BIT OF ROOM IF YOU PREFER A GIRDLE REALLY TIGHT THEN THEIR SIZE CHART MATCHES

Date of experience: December 10, 2024
Florida
1 review
0 helpful votes
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Very nice experience
December 21, 2024

I really have good experience, the customer service team did great with my order.

Date of experience: December 10, 2024
Texas
1 review
0 helpful votes
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Na
December 21, 2024

Very good very good very good very good
Very good very good very good very good

Date of experience: December 10, 2024
Georgia
1 review
0 helpful votes
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Not my preference
December 20, 2024

It did not snatch me up. I was disappointed. I will give them another try, but my expectations are very low

Date of experience: December 10, 2024
Georgia
1 review
0 helpful votes
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Amazing fit
December 20, 2024

This is the 2nd shaper I ordered, I absolutely love it, size up to be on the safe side as it runs a little small

Date of experience: December 9, 2024
Ohio
1 review
0 helpful votes
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Comfortable and classy dress.
December 20, 2024

I absolutely love the dress and shapewear. My curves were accentuated, I was comfortable and complimented through the whole night. Shipping was very fast and packaging perfect.

Date of experience: December 9, 2024
North Carolina
1 review
0 helpful votes
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Good product just didn't like the rolling down in the back

Date of experience: December 9, 2024
Florida
1 review
0 helpful votes
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Disappointed
December 20, 2024

I ordered two products, a shaper thong bodysuit and a waist trainer. I ordered both items in a size L based off the Shapellx size chart and other reviews. However, the thong bodysuit is too big especially my lower ab area. The waist trainer fits better but I find it to be uncomfortable after approximately two hours. Other customers have had great experiences with Shapellx but unfortunately that was the case for me.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
Illinois
1 review
0 helpful votes
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Very quick customer service.
December 20, 2024

I received multiple follow up emails and the transaction was super smooth. I was worried but having a hard time returning something if I didn't like it but I was able to return one of the items very quickly and smooth.

Date of experience: December 9, 2024
New York
1 review
0 helpful votes
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I love my shape wear!
December 19, 2024

I had a pleasant experience. My package was delivered in a timely manner.

Date of experience: November 15, 2024
DO
1 review
0 helpful votes
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Perfect
December 19, 2024

Loved the fit and the look it gave me. It was the perfect shape wear for my wedding day.

Date of experience: December 9, 2024
Pennsylvania
1 review
0 helpful votes
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Super worth every penny
December 19, 2024

This is by hands the most effective shapewear I have worn in like EVER. It's targets all the right spots and make me look and feel like a million bucks, highly recommend.

Date of experience: December 9, 2024
Illinois
1 review
0 helpful votes
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Great product for butt lift
December 19, 2024

It gives my flat butt a lift and makes my clothes fit better.

Date of experience: December 9, 2024
Georgia
1 review
0 helpful votes
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They got this right! Beautiful shaperwear, great descriptions to ensure you get the perfect size and beautifully seamless. No detection under most clothing and very comfortable. The side zipper was genious! All zippers or shapewear should be on the side. Just my suggestion 😊 but no complaints.

Date of experience: November 30, 2024
Indiana
1 review
0 helpful votes
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Exchange returns
December 19, 2024

No one emailed me I had issues with your process. I would have liked a real person not talking to computer

Date of experience: November 22, 2024
Michigan
1 review
0 helpful votes
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Supertight
December 18, 2024

Terrible I can't return items, can't find customer service at all. The merchandise did not match the pictures.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2024