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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,998
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,587 reviews

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1 review
0 helpful votes
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Good fit
April 16, 2026

The shapers i bought doesn't lift the gluten ss I expected. It does fit good, not as compressed as I'd have liked it but maybe I need to order a size smaller.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Flattering
April 16, 2026

I really found the corset part of the shapewear to be helpful in getting that flattering shape! I got an XL and probably could have went down to a size L to get a better fit. I loved that there was a zipper instead of a hook closure for the gusset to make it easier to use the bathroom.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Most items sold out
April 16, 2026

I saw Shapellx online and had to give it a try. Ordering was simple. The shipping of the items too a while longer than I expected. The items came and I realized I needed to return one for an alternate size. The return exchange process was time consuming and when they did send me the exchanges the fit was not the same at all. The sizing felt like the exact sizing i returned I have emailed the company since and haven't had a reply back as to what to do…The actual product is great but customer service could improve and sizing should be consistent.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Blown away!
April 16, 2026

First I'm very skeptical about instagram ads but I had an event coming up and this shape wear kept calling my name so I ordered without high expectations and was completely blown away! The quality, the fit…not only does it suck everything in, it's also comfortable. I wore it strapless and it held up even with a high split dress, I just rolled up one leg and it still looked 10/10. If you're on the fence like I was, trust me you will NOT be disappointed. I need more!

Date of experience: March 27, 2026
1 review
0 helpful votes
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Perfect fit and sooooo sexy
April 15, 2026

This added great shape and the color is beautiful and the quality is outstanding. Elastic but not cheap. Very beautiful. I would highly recommend

Date of experience: April 5, 2026
1 review
0 helpful votes
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Great Customer Service
April 15, 2026
Updated review

I placed an order for two swimsuits. One of the swimsuits that came was not the correct size. I reached out to customer service and they responded within a day or two. They fixed the problem quickly and a new swimsuit was sent immediately. I received it within a week. I was very happy with my experience.

Date of experience: April 5, 2026

Order received but did not receive promotion
March 12, 2026
Previous review

My order was on promotion to receive a free sarong with purchase. Both bathing suits came but I did not receive the sarong.

Date of experience: March 1, 2026
1 review
0 helpful votes
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Hold review until process complete
April 15, 2026

Item received timely and in perfect shape. It just doesn't fit. Am in the process of returning the item and it's moving slowly compared to other online retailers.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Love the colour, love the hold, love the way the girls look, I just wish the sewing flaw had been caught by quality control. There is a seam the shows on the metal U. Right front and center unfortunetly. I wore the suit regardless as we were heading on vacation.

Date of experience: March 20, 2026
Texas
1 review
0 helpful votes
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Advice
April 15, 2026

I loved this product the only thing is I am a large size up and i have problems with overflowing is there any product you can recommend?

Date of experience: April 5, 2026
1 review
0 helpful votes
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It was amazing!
April 15, 2026

Sucked in my belly and gave me an hourglass shape.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Soooo I paid expedited shipping to ensure my swimsuit would get here today in time for my trip. I received only part of the swimsuit unfortunately so I couldn't wear it. I was LIVID! They did ship out the rest of the order, but I honestly feel they should've reimbursed me for the expedited shipping I paid for.

Date of experience: March 13, 2026

I wish there were more options
March 20, 2026
Previous review

I wish there were more options.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Excellent
April 15, 2026

I purchased a bra based on the recommendations and reviews. I needed a comfortable everyday bra. I received my bra and the band area was a bit too tight for me. I contacted customer service via email. The customer service is ELITE! I was able to get what I needed in a timely fashion and was able to communicate quickly. Finding great customer service and also ensuring product satisfaction is very hard to come by these days. I would 100% buy again. My bra is extremely comfortable and I appreciate the way this company handles business.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Excellent Customer Care
April 15, 2026
Updated review

The customer care service goes well beyond and above their expectations

Date of experience: April 4, 2026

Game Changer
December 10, 2025
Previous review

Every item I have purchased makes me feel and look better in my clothes. Will definitely be ordering more items. Still trying to figure out the best size for my body type.

Date of experience: November 30, 2025
1 review
0 helpful votes
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Exchange
April 15, 2026

Purchase a bra but the size did not work, I really just wanted to do an even exchange but they allowed me to keep the original and send me a different size. The communication with the company was great excellent Customer service.

Date of experience: April 4, 2026
1 review
0 helpful votes
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Good
April 15, 2026

Swim suit wasnt as supportive as i like, but dealing with returning was very easy. I got active wear pants and they are great!

Date of experience: April 4, 2026
1 review
0 helpful votes
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I had to exchange my swimming suit as I ordered too small originally. The process was painless, and I was able to pick a color that was sold out on the website. I already got 2 positive comments from my husband in the few minutes I had it on. I am glad to finally have found a swimming suit I feel confident wearing in and out of the water.

Date of experience: April 4, 2026
1 review
0 helpful votes
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Weird sizing
April 14, 2026

I love the zipper but the sizing for me isn't right. The bottom fits different than the top. With the straps is fine but without is way too big

Date of experience: April 4, 2026
1 review
0 helpful votes
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Satisfied
April 14, 2026
Updated review

I received my order and was satisfied with the fit and performance. Apart from a slight issue which was addressed immediately and satisfactorily, I will say it was a very good purchase I already have recommended to a few friends who have made personal purchases.

Date of experience: April 4, 2026

I have only just made an offer so I cannot rate delivery...
March 19, 2026
Previous review

I have only just made an offer so I cannot rate delivery speed and condition at delivery.

Date of experience: March 9, 2026
Alabama
1 review
0 helpful votes
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On the fence
April 14, 2026

I have always read good reviews about Shapellx and decided to try them out for myself. I think I bought something from them once before in the past, but I vaguely remember. For what I ordered this time, I was very excited to receive it. I ordered an XL and a Large, in case one pair didn't fit. I liked the XL piece, (so there was no need to try the large), but it did not shape me as I thought it would. It did not sculpt the butt, the back rolled down a little. I was disappointed to the point that I am having to go thru so many different brands of shape wear and I am kind of fed up, it is very depressing to me.

Date of experience: April 4, 2026
Oregon
1 review
0 helpful votes
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The body suit fits wonderfully and has great compression. My only challenge is that the gusset is not big enough. I've been in medical compression so am familiar with wearing a garment while using the bathroom. This one isn't adequate. I just remove it all the way, which is a PITA. Otherwise, I really like it.

Date of experience: April 4, 2026