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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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My experience with Shapellx has been a great one. My first order placed was okay, but my second order placed was awesome. I needed to exchange my items for a larger size and the exchange process was quick and hassle free. There was no thousand and one questions asked like other companies, just a 1-3 step process and my correct items were at my door. The entire process was quicker than my original order. Great job to Shapellx!

Date of experience: November 1, 2025
Georgia
1 review
0 helpful votes
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Permanent customer
November 11, 2025

The tracking of my order was precise and on time. The product does exactly what it supposed to do and the quality of the product was amazing. If you're looking for a quality product that brings comfort and is guaranteed, look no further it's right here.

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Nice product
November 11, 2025

Easy shopping, product is as described. Unfortunately I have a long torso and have yet to find shape wear I can actually use.

Date of experience: November 1, 2025
Massachusetts
1 review
0 helpful votes
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Thank you
November 11, 2025

The Shapellx shaper is amazing! It smooths everything out perfectly and gives me a beautiful shape without feeling tight or uncomfortable. The fabric is soft, breathable, and it stays in place all day. I've tried other brands, but this one is by far the best — super flattering and totally worth it!

Date of experience: November 1, 2025
Idaho
1 review
0 helpful votes
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Perfect jumpsuit
November 11, 2025

Ordered and delivered in a timely fashion. This pantsuit fits beautifully. Accuentuates the positives in every way. I ordered the black and went back and purchased the blue and the cranberry.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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Amazing beautiful products
November 11, 2025
Updated review

All my 3 products fit perfectly, they are beautiful and gorgeous. I love the fit, the feel, the colors, and selection. Shape flix never disappoint thank you

Date of experience: November 1, 2025

Everything is awesome and the best
October 22, 2025
Previous review

Amazing and awesome thank you

Date of experience: October 11, 2025
Texas
1 review
0 helpful votes
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Love it!
November 11, 2025
Updated review

I love shapewear bit ive never come accross shapewear like this. Its amazing the fabric is breathable it snatches you in perfectly without feeling to tight and shape weae always makes me feel hot this one doesnt thw fabric is fresh and cooling which i love and appreciate. I would definitely be ordering more in the future.

Date of experience: November 1, 2025

Would like more variety in women providing reviews...
October 22, 2025
Previous review

Would like more variety in women providing reviews with different body types

Date of experience: October 12, 2025
Georgia
1 review
0 helpful votes
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Smooth shopping to delivery
November 11, 2025
Updated review

I am very hesitant to try new sites but this was smooth from shopping, paying and delivery. Items came ahead of daye given and I got alerts from the delivery company.

Date of experience: November 1, 2025

Not bad
October 26, 2025
Previous review

Not bad. Videos helped. Wish the size of other models used were noted not just the one

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
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Fantastic Fit! Excellent material
November 11, 2025
Updated review

My curves came into full view. I'm in heaven. I'll be back for more. I've told all my friends who are looking for support to purchase. I'll post a pic soon.

Date of experience: November 1, 2025

Excited about this product
October 30, 2025
Previous review

Excited about this product

Date of experience: October 20, 2025
Virginia
1 review
0 helpful votes
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Snatched, that is all
November 11, 2025

Excellent experience each and every time. From ordering to delivery, never had a problem and the quality of the products are absolutely amazing.

Date of experience: November 1, 2025
Illinois
1 review
0 helpful votes
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Large sizes
November 11, 2025

When I measured my stomach laying on my back as I have an apron that hangs down, I thought I would need a 4x. It did not fit it was way too tight to even get on. I did get a 5x and kept before X as I'm currently still losing weight. The 5x is actually not quite as tight as I thought it would be in my apron still comes down so I'm going to try to get into a 4X but it is an amazing product

Date of experience: November 1, 2025
Illinois
1 review
0 helpful votes
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The best shape wear in town!
November 11, 2025
Updated review

So far my pieces I've ordered fit great and has me looking good. I had to return an item due to it not being full bust friendly. But overall, I like the shape wear.

Date of experience: November 1, 2025

Wider straps/ more stretch support for heavy bust.
October 28, 2025
Previous review

I had to return a full body shaper due to my boobs not fitting comfortably and not enough give or stretch support. The straps are thin, so with heavy bust it digs in the shoulder. Got a shaper and I got my size but struggled real bad to get it on and I was never able to pull up past my hips without it hurting and missed the time frame to send it back.

Date of experience: October 18, 2025
Virginia
1 review
0 helpful votes
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Bra and thigh shaper
November 11, 2025
Updated review

Let me start off by saying the product came within 5 days. That is a PLUS. I have never ordered from here before. I put in my sizes as the chart stated. Unfortunately the bra had boob bulge at the cleavage area and I didn't like that. The bottom was not tight as I would have liked it to be. I am exchanging both peices. I needed to size up on the top and size down on the bottom. I had a XL bra and my size is 38DD. I weigh 180lb and I also did a XL bottom I think I need a Large to get the secure feeling I was going for because the XL bottom felt loos.

Date of experience: November 1, 2025

The merchandise came quickly
November 4, 2025
Previous review

The merchandise came quickly. It took approximately 5 days for me to get my package. Unfortunately I need to exchange for size. I am a 38DD I need a XL bra and I got a CL bottom I should have gotten a Large. The CL doesn't hold anything in on me and is loose around the thighs

Date of experience: October 24, 2025
Texas
1 review
0 helpful votes
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Top-tier customer service
November 11, 2025

I've heard of this company before, but I'd never completed a purchase until this month. I'm always worried about sizing issues when it comes to online shopping, but they really do provide a worry free return experience.
Support was swift, communication was clear, and I couldn't have asked for a better experience. Thank you I've already referred you guys to three people by word-of-mouth.

Date of experience: November 1, 2025
North Carolina
1 review
0 helpful votes
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The quality of the items I ordered is amazing! But I got the same size in 2 different items and neither of them fit - one was too big and the other was too small. Disappointed, but hoping the return process will be hassle-free as promised.

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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Sizing guidelines are a bit off
November 11, 2025
Updated review

I purchased two shapewear items and went up a size on both, but one of them is extremely smaller than the other. I do understand that it provides compression, but I'm not even able to clasp the hooks or zip it up. I've seen ads of women that are larger than I am with the sizing I purchased, so I figured that would be fine.The shorts are good, just be mindful of the boning on the sides dig in after a while.

Date of experience: October 31, 2025

Wasn't quite as expected but willing to give it another try
October 22, 2025
Previous review

Shorts purchased before rolled and didn't provide a flattering fit

Date of experience: October 12, 2025
Florida
1 review
0 helpful votes
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Uncomfortable Bra
November 11, 2025

The bra was very comfortable, actually too tight. I did order my current size. The material was rolling under on the sides a little. Although I did appreciate that the bra did lift up the girls and also, I like that the back did cover the back fat.

Date of experience: November 1, 2025
Michigan
1 review
0 helpful votes
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Excellent Shapewear
November 11, 2025

I have ordered the bras, panty, shape wear and leggings. So far everything is great. The leggings are my favorite. The material is so soft and breathable while still providing control. Best thing I've found on the internet.

Date of experience: November 1, 2025
Washington
1 review
0 helpful votes
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ABSOLUTELY AMAZING!
November 11, 2025

Material is soft and stretchy but still strong enough to give that snatched physique! Very comfortable and easy to get on and off.

Date of experience: November 1, 2025
Louisiana
1 review
0 helpful votes
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Bad
November 11, 2025

I will never shop here again customer service is bad why have a business m-f from 8 to 5 when nobody answers the phone but when someone answers it two days later and u ask why they don't answer the phone she said she the only one working they need to get more people for to say they have a business like this

Date of experience: November 1, 2025