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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

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New York
1 review
0 helpful votes
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Valuable customer
November 11, 2025

I ordered 3 bras and didn't like the fit so I asked for a refund, I was finally approved for return for a full refund so I 'm waiting on my refund now

Date of experience: October 20, 2025
California
1 review
0 helpful votes
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Fit of swimsuit
November 11, 2025
Updated review

I love how the swimsuits fit my body. However, I require more coverage in the bust area. Please consider us FULL BUSTED women in your designs and cuts.

Date of experience: November 1, 2025

Measurements and customer videos were very helpful
October 25, 2025
Previous review

Measurements and customer videos were very helpful

Date of experience: October 15, 2025
New York
1 review
0 helpful votes
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Excellent!
November 11, 2025

Product is wonderful and customer service is top notch. Had an issue with size of my first order. Replied to me immediately and I received a corrected size within days. Thank you so much. Very happy customer! Highly recommend!

Date of experience: November 1, 2025
North Carolina
3 reviews
0 helpful votes
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Disappointed
November 11, 2025

I received the bras I ordered but due to my arthritic hands, could not clasp them. I reported this to the company who stated that their return policy was no refunds on bras. They did offer me a gift card however.

Date of experience: October 17, 2025
Texas
1 review
0 helpful votes
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Finding my perfect shapewear
November 11, 2025

My experience trying to find the right shapewear and size for my body type has been an adventure. The shapewear that I received is nice. The quality felt great. I got the wrong size in this shapewear, and the butt pads won't fit. It doesn't seem like the opening for the pads is large enough to place them. I requested a refund, but instead I kept the shapewear I will never wear.
I received a partial refund, kept the shapewear, and received a gift card as a result.

Date of experience: November 1, 2025
Virginia
1 review
0 helpful votes
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Didn't feel appreciated
November 11, 2025

It took to long to exchange my order, the process didn't work as advised. I waited like 6 weeks to get my new order. When the site said that the new order would ship when they verified that the old order is on its way back. But I was made to wait until it was received at the warehouse before the new order was shipped out. When speaking with customer service there was no resolve or solution offered.

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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Great products!
November 11, 2025

The products are amazing! I find that the bra sizing is a bit off. I hope thw return process gets better. While I do appreciate how quickly my emails were responded to, the process shouldn't be so tedious.

Date of experience: November 1, 2025
Maryland
1 review
0 helpful votes
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I love this shapewear!
November 11, 2025

This shapewear has changed my life and makes my outfits look amazing while I'm on my weight loss journey! I do think it would be good of they made the hook and eyes a bit stronger, maybe reinforce them somehow. Otherwise, no complaints! I have never had shapewear that doesn't ride up or roll down until Shapellx!

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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A Great Feeling!
November 11, 2025

The items I our base are just what was described! As I've lost weight over 3 years Shapellx has offered great support for my me body shape. I'm 5'5,145bs and or Small and Mediums.

Date of experience: November 1, 2025
California
1 review
0 helpful votes
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Great customer service and products!
November 11, 2025

I am going to a ball and needed some shape wear for my dress. I ordered the strapless body shaper. I have recently lost weight and ordered a size too large. I messaged customer service and within 48 hours they sent out the correct size with no issues. I will be returning here for all my shapewear needs.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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The best body shaper I've ever worn.
November 11, 2025
Updated review

The mesh body shaper jumpsuit with built in bra is phenomenal. It fits perfectly and contours your body in ways I didn't know were possible. I highly recommend purchasing this product if you want comfortability along with smooth results. It's a 15/10!

Date of experience: November 1, 2025

I love the many options for shape wear
October 25, 2025
Previous review

I love the many options for shape wear.

Date of experience: October 14, 2025
Pennsylvania
1 review
0 helpful votes
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It fit in all ways, except in length
November 11, 2025

I've tried a few different brands of shapewear, and I don't understand why we don't consider height in our measurements. The bodysuit is just not long enough... and I'm only a 5 foot 5 woman. I have a larger waist and material had to stretch over that and then it was difficult for the cups to reach my bust

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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Years
November 11, 2025
Updated review

I have been a shapellx customer for years. Their products have been a part of my weight loss journey. From a 5xl down to a 2/3 xl. I have NO complaints

Date of experience: November 1, 2025

...
October 26, 2025
Previous review

Theyve all been easy

Date of experience: October 16, 2025
North Carolina
1 review
0 helpful votes
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Seriously. Wasn't expecting the butt padding but this shapewear made me feel the most confident I have in years. And it left my husband drooling over the revealing dress I was able to wear because of it

Date of experience: October 25, 2025
Maryland
1 review
0 helpful votes
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Wonderful undergarment
November 11, 2025

This well made shapewear is firm but comfortable. It holds me together without feeling restricted. It is very nice and I will purchase more

Date of experience: November 1, 2025
New York
1 review
0 helpful votes
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Had good experience as a larger size was sent without me having to return the other. Though trying to do an exchange was a hassle in the first place. No return policy also does not help.

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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I've purchased the front snap/ zipper want roll thigh several times in 2x then Xl. I've been losing weight, yey 🍻, so I decided to try the side zipper in LG. It fits snug like I want it to but the waist part flips down when I'm sitting.

Date of experience: November 1, 2025
New York
1 review
0 helpful votes
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Excited to look great
November 11, 2025
Updated review

My item was delivered to the wrong address and shapelix took charge. They notified me and they rerouted my product. Something I have not experienced with other products in the past, I actually was left product less and holding the receipt. Your reviews are great and I can't wait to show off my attire with my secret weapon under my garments. 🙌🙌🙌 thank you shapelix … here's to our new relationship

Date of experience: November 1, 2025

Easy to order
October 23, 2025
Previous review

Easy to order

Date of experience: October 13, 2025
Georgia
1 review
0 helpful votes
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Poked holes in item. Had to throw away.
November 11, 2025

Previous spanx had horrible material. First day putting it on a hole poked through it. Entire crotch burst open from holes pulling it up. Had to throw it away. Going to try again. Different product.

Date of experience: November 1, 2025
Tennessee
1 review
0 helpful votes
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Perfection every time!
November 11, 2025

Every product I order is perfectly matched and fits my body better than I expected. The support I need in certain areas never fail. It's always an adventure when I put on your shape wear.

Date of experience: November 1, 2025