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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,618 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Amazing
November 11, 2025

I finally found the perfect shape wear underwear. It fits so nice and look so good under my clothes. I will order more now that I know what to get. Don't hesitate to try them you will be amazed

Date of experience: November 1, 2025
Virginia
1 review
0 helpful votes
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Not a Favorable Experience
November 11, 2025
Updated review

First time customer. Ordered three items, one was a mystery item. All way too small so I requested a full refund. Was first offered a gift card to purchase more items. Why would I do that. Then was offered a refund except not refunded for mystery item which is unsettling. That was the deal breaker for me.

Date of experience: October 17, 2025

User friendly, first-time customer so I will see if...
October 23, 2025
Previous review

User friendly, first-time customer so I will see if the products are actually what the supplier promised.

Date of experience: October 12, 2025
Massachusetts
1 review
0 helpful votes
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Due to the material, you should order a cup size up
November 11, 2025
Updated review

I ordered my size, and it's to tight. I would like to exchange it to a cup size up. I wore it to work and the whole 8 hrs I was uncomfortable

Date of experience: October 21, 2025

The fit is great
October 16, 2025
Previous review

I shopping again, so that says it all

Date of experience: October 6, 2025
Connecticut
1 review
0 helpful votes
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Great idea with the leggings part. However, the hip area is not as well controlled as I thought. The legging portion is neat -no lines under pants. That being said, it's. Or tight controlled. Overall a 3.7

It ripped a tiny bit from my nail. But it did not frail any further-which is good I guess.

Date of experience: November 1, 2025
Louisiana
1 review
0 helpful votes
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Poor delivery method
November 11, 2025

My order was delivered to wrong address. I had to knock on door and ask neighbor for my package. They hesitated but eventually gave me my package

Date of experience: October 24, 2025
Canada
1 review
0 helpful votes
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I am very pleased with my purchase. I will definitely buy again and would recommend this product. It fits comfortably and the quality is great.

Date of experience: November 1, 2025
Vermont
1 review
0 helpful votes
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Shapellx Shorts
November 11, 2025
Updated review

Fit so well. It has the rubber material around the top and the bottom of the shorts. I really like this product and will definitely be ordering morešŸ˜.

Date of experience: November 1, 2025

Shopping was easy
October 19, 2025
Previous review

Shopping was easy. Now waiting for my items to ship. :)

Date of experience: October 8, 2025
Tennessee
1 review
0 helpful votes
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Good support
November 11, 2025
Updated review

Smoothes me perfectly! I ordered a 2XL inorder to be able to pull it over my back rolls. If you carry your weight low stomach area definitely size up one size.

Date of experience: November 1, 2025

Liked the videos provided for the shapewear that I...
October 21, 2025
Previous review

Liked the videos provided for the shapewear that I was viewing

Date of experience: October 11, 2025
New York
1 review
0 helpful votes
Follow Isgoohi W.
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Too small
November 11, 2025

I ordered the shape wear according to the size my measurements fell into and it was too small. I submitted a refund/exchange request on 10/22/2025 & a follow up email on 10/29/25. My request for an exchange is still being reviewed. It should not have to be reviewed when the policy states refund/exchange.

Date of experience: November 1, 2025
New Jersey
1 review
0 helpful votes
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Best purchase ever!
November 11, 2025
Updated review

I've tried shapewear before so I was bit appreciative about purchasing. The others didn't do what they advertised but I can not say that for this one. She lifted and smoothed my body just how I needed her to. Thank you so much for creating a product that does what it says it does.

Date of experience: October 23, 2025

No review yet, I haven't received my item
October 20, 2025
Previous review

No review yet, I haven't received my item.

Date of experience: October 10, 2025
Illinois
1 review
0 helpful votes
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Great product shipping could be better.
November 11, 2025

I had a great experience i ordered a few products for my wedding it was amazing products the shopping did take a while i received the items insellers packages.

Date of experience: November 1, 2025
New York
1 review
0 helpful votes
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Por ser mi primera vez en mi primer compra, el producto es original y buen material …..

Date of experience: October 31, 2025
Texas
1 review
0 helpful votes
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Very satisfied customer.
November 11, 2025
Updated review

My order came very fast. When I tried on my new bra, it was very comfortable. I love the soft material and it holds me in well.

Date of experience: October 31, 2025

Pleased customer
October 27, 2025
Previous review

I received my order very fast. I had no issues with the bra that I ordered.

Date of experience: October 16, 2025
California
1 review
0 helpful votes
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Shapely has a good product.
November 11, 2025

I have purchased several objects from this company. Service was good and the shape wear did what it was supposed to. Only issue, I have a long torso so the shoulder straps dig into my shoulders

Date of experience: October 31, 2025
Indiana
1 review
0 helpful votes
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I asked A question about which product would hold me in the best. My question was never answered. I just Hope I ordered The best one.

Date of experience: October 31, 2025
Virginia
1 review
0 helpful votes
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The shapewear hold you in all of my problem areas, stomach and hips. It's not uncomfortable and wanting to take it off after wearing for a few hours.

Date of experience: October 30, 2025
Connecticut
1 review
0 helpful votes
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I love it
November 9, 2025

I have bought alot of different girdles over the past year, but they do not work as well as this one. Love how it supports my stomach and lifts my buttocks.All my friends compliment me.

Date of experience: October 30, 2025
Wisconsin
1 review
0 helpful votes
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Awesome
November 8, 2025

This shapewear really sucks you in. I haven't worn it an entire day, so I don't know if it stays in place all day. I can say upon trying it on, I was very pleased. Which prompted me to purchase a different shapewear from them. So far, so good! The reason I have a 4 instead of 5 is because the one I ordered doesn't come up to the bra, thus giving you this fat pouch below your bra.

Date of experience: October 29, 2025
Nevada
1 review
0 helpful votes
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Too much hassle
November 8, 2025

I love the waste trainer, but it was too small. I requested to exchange. I was offered to keep it, and they would save me a replacement. Weeks later I had no update. I emailed back went back and forth.And finally was requested to return item, not sure if I'll get a replacement.So I order a larger side because I loved it that much.
I did return the original keeping my fingers crossed I get my money back.

Date of experience: October 29, 2025
Ohio
1 review
0 helpful votes
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Third chance
November 8, 2025

Nothing wrong with the product. Delivery became a hassle. First order no problem. Second order was delivered but had to return for a different size but then that order was sent to the wrong address (totally different street) then after months of going back and forth I gave an alternate address and I received the wrong item. I'm giving it one more try I hope I do not have any problems with this one.

Date of experience: October 29, 2025