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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,879
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,622 reviews

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1 review
0 helpful votes
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Inaccurate sizing
April 11, 2026

I ordered the size recommended and the items did not fit appropriately. I was offered a partial refund or keep the items and get a $60 gift card. So I took the gift card option. I ordered 2 more items at a larger size and they don't fit either.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Great suit
April 11, 2026

I like how it fits my tummy and the tatas... but my booty is so flat... it's VERY apparent from behind lol... i will look for something with more butt coverage/lift next time, but my husband absolutely loved it on me!

Date of experience: April 1, 2026
Colorado
1 review
0 helpful votes
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Love it
April 11, 2026

It was so easy navigating the website and finding which swimsuit I wanted shipping was fast and I absolutely love my swim suit

Date of experience: April 1, 2026
Vermont
1 review
0 helpful votes
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Great bathing suit
April 11, 2026

Bathing suits fit wonderfully, bra fits a little awkward but it was a free gift

Date of experience: April 1, 2026
1 review
0 helpful votes
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Satisfied
April 11, 2026

I've bought a lot of expensive bras but this one was well worth the expense. They fit perfectly and I'll be ordering more

Date of experience: April 1, 2026
1 review
0 helpful votes
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No
April 11, 2026

It's a no for me on there products It's just not doing what it advertised and that's the problem! I expect to have stomach look flatter and butt bigger. It did not do ether

Date of experience: April 1, 2026
Utah
1 review
0 helpful votes
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Good job
April 11, 2026

Size was accurate, swimsuit and bras are very flattering! Took me a while to figure out how the bottom part of the bra was supposed to sit! Maybe there's a way to give instructions cause i was dumb and confused about it at first lol

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Full coverage swimwear
April 11, 2026
Updated review

I love the concept of this swimsuit. Top looked great and a beautiful color. I also love the built-in coverage at the bottom. Only thing I didn't like about It was the way the bottom of the actual swimsuit fit. I've noticed Shapellx has higher cut swimsuits if you're looking for something full coverage and your plus size it's gonna fit a little funny at the bottom, especially if you have a longer torso.

Date of experience: April 1, 2026

Bad fit near the crotch
April 10, 2026
Previous review

More size options for longer torso and better fit near the crotch

Date of experience: March 30, 2026
1 review
0 helpful votes
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Great experience
April 11, 2026

Happy with purchase and to receive an email to find out if I'd gotten my order was icing on the cake will purchase again.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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They tore immediately
April 11, 2026

They tore immediately when trying to put them on. In addition, they don't fit properly. I'm 5'4", size 12/14. They stop mid thigh. I'll continue to buy my brand from Amazon

Date of experience: March 26, 2026
1 review
0 helpful votes
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Easy Exchange Process
April 11, 2026

I initially ordered the wrong size. The exchange process was quick and easy. I took the swimsuits back in the opened original bag it came in, and ups handled the rest, free of charge! The new swimsuits fit much better, and honestly may have came back faster than the original order. They obviously take their 100% Fit guarantee seriously!

Date of experience: April 1, 2026
1 review
0 helpful votes
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I could've gone smaller
April 11, 2026
Updated review

I read the size guide, but once I received my items, I found the I could've gone smaller. Now I have the hooks as small as they go, but it's a little less supportive than I wanted —and that makes it a little less comfortable.

Date of experience: April 1, 2026

Difficult to find "comfort" bras with adequate support...
March 16, 2026
Previous review

Difficult to find "comfort" bras with adequate support in larger sizes, so was pleased to find one with good reviews here.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Great Shapewear
April 11, 2026

I bought this style because I wanted something to wear under a dress that didn't roll down at the top. I like that this has removable straps and a wide band to prevent that. I really like that the opening at the bottom was extended to make going to the bathroom so much easier. I wouldn't say this is a very strong hold but a medium/strong hold. I will say, although I'm quite tall I have a shorter torso and this is a bit long for me in that area, however, it fits very well otherwise using the size chart provided. I would really like there to be shorter torso options. This is my second purchase from the brand and I'm definitely willing to purchase more items.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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Great
April 11, 2026

I purchased fifty daughter and it made her dress fit her better.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Meh
April 11, 2026

Ordering was easy and fine. Just put on my shapewear and it doesnt seem to be doing its job! The legs are entirely too loose and it isnt "snatching" me the way i had hoped. Perhaps i ordered the wrong size.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Snatched
April 11, 2026

I bought 2 loved 1 of them the other one is uncomfortable and I think I may have cost more because its suppose to have a maximum compression but it doesn't its loose but I love the other one

Date of experience: April 1, 2026
1 review
0 helpful votes
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I ordered a full bodysuit the bare essentials body suit. I'm normally a size 16, I read some reviews saying to size up so I ended up getting the 3x body suit for sure the size would work. I wish I could attach photos to show how bad this bodysuit fit. The main issue was with the upper portion. Just did not flatter me in the way I hoped made me more flat chested pushes everything down with my DDs. Not recommended for bigger chested girlies! Btw the biggest size for the bear essentials bodysuit only came up to a 3X when other products go up higher in sizes. That's why I chose to go with a return instead of an exchange.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Ordered and it came relatively quickly. Product was well made but did not have the kind of support and smoothing that I needed

Date of experience: April 1, 2026

Pretty simple
March 22, 2026
Previous review

Pretty simple.

Date of experience: March 12, 2026
1 review
0 helpful votes
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I did not get my correct size
April 11, 2026

Please note that you guys did not give me no satisfactory and your merchandise should send me the wrong size and still haven't corrected yet

Date of experience: April 1, 2026
1 review
0 helpful votes
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Excellent!
April 11, 2026

When people talk about great customer service, please mention Shapellx! Not only did I receive a response back within a reasonable time but I was serviced greatly. As a first time customer, these are the things I look for in a company & I would definitely recommend to ANYONE! Thank you so much for being so kind, understanding & extremely helpful.

Date of experience: March 21, 2026