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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,823
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,642 reviews

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Pennsylvania
1 review
0 helpful votes
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Great quality and. Value
November 13, 2025
Updated review

My experience was great, the shipping was great and the packaging of the product was amazing, also I have to say it's the best shape wear I've purchased.

Date of experience: November 3, 2025

Great experience
October 20, 2025
Previous review

Great quality shapewears and great value for money.

Date of experience: October 10, 2025
Texas
1 review
0 helpful votes
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Runs small
November 13, 2025
Updated review

I wish I would have ordered 2x larger. The shapewear was very tight and there is little to no stretch so I did not attempt to even try it on.

Date of experience: November 3, 2025

Easy ordering through shop
October 24, 2025
Previous review

Easy ordering through shop.

Date of experience: October 14, 2025
Louisiana
2 reviews
0 helpful votes
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My experience has always been amazing. I have ordered several times from Shapellx and everything I've ordered has flattened, smoothed, and shaped my body amazingly and the items are made of long lasting great quality. And with the sales that Shapellx run on their items it's always a win win for me! Thank you Shapellx!

Date of experience: November 3, 2025
Virginia
1 review
0 helpful votes
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They made it right
November 13, 2025

The delivery company slashed my package which in turn slashed my items. I contacted customer service and they immediately replaced my items. Thank you shapellx

Date of experience: November 3, 2025
Michigan
1 review
0 helpful votes
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Always my favorite
November 13, 2025

I am a big chested woman and the extra back slimming actually helps me with the back support giving my shoulders a bit of extra strength and support I can't achieve any other way. I am so grateful. Sometimes the fit is right and sometimes the same size is not right in bras. Usually because I try a different style. I assumed the sizes would be the same. Either way I love them!

Date of experience: November 3, 2025
Louisiana
1 review
0 helpful votes
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Love it
November 13, 2025

Love my past purchase, even if I did experience seam separation within the first month. The product is still usable with it, so I'm still happy.

Date of experience: November 3, 2025
California
1 review
0 helpful votes
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Awful customer service
November 13, 2025

As I opened my package I realized that the item is way too small for me. I contacted customer service about my order to be returned a few times without any luck.

Date of experience: November 3, 2025
Missouri
1 review
0 helpful votes
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Struggle
November 13, 2025
Updated review

I love the communication from customer service and I had a previous experience where I had to return an item and that was also a pleasant experience. I once again find myself having to return my jumpsuit. I guess whatever size I think I need, I need to go larger. I know this is Shapeware, but it shouldn't be painful to get into. I will be returning for a larger size. I'm sure if I get the right size I will love it. I am 5'6", 160, pounds not fluffy and generally wear a size 8/10. I ordered a medium. I really hope the large will work.

Date of experience: November 3, 2025

Great customer service won me over.
October 31, 2025
Previous review

I had ordered two swimsuits, but they did not work for me fit wise. I wish they had of, but I ended up returning them. I was offered a credit option for the next purchase but instead I just wanted my full refund which was handled. Customer service was excellent.

Date of experience: October 21, 2025
Idaho
1 review
0 helpful votes
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Good customer service
November 13, 2025

In my first order, I received the items were just slightly too small. I contacted the company and they promptly responded and sent me new sizes.

Date of experience: November 3, 2025
Louisiana
1 review
0 helpful votes
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Snatched! Amazing
November 13, 2025
Updated review

This is the first time I've ordered from this company. I wasn't sure about how it would fit or what it would look like. I am very pleased. I will be shopping from this company for life! I definitely will refer you guys to every woman I know. We all have insecurities as women. This brings that confidence back. I am a mother of five. Trust me this product this company you want to shop from. Delivery was great, the pricing is within a normal range, and the product did exactly what it said it was going to do. Thank you guys!

Date of experience: November 3, 2025

I have tried multiple things to compress my tummy
October 25, 2025
Previous review

I have tried multiple things to compress my tummy. I am a busy mom of five and I really have the time to go to the gym or really watch what I eat. So this will help in shaping my body back to the way it was almost. Also allowing me to fit in my favorite pair of jeans again.

Date of experience: October 15, 2025
Texas
1 review
0 helpful votes
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Horrible customer service
November 13, 2025
Updated review

I returned 3 unworn bras with tags on. I received a return approved email & nothing else. I wanted the size Large in the same items. I haven't received any communication, no bra's, no refund. Nothing. I've ordered over 20 different products with no problems. My last 2 orders are a nightmare. I'm waiting on a partial previous order & now no bra's. Customer service & communication is horrible. Still waiting.

Date of experience: November 3, 2025

Exchanges are horrible
November 12, 2025
Previous review

Exchanges are not communicated well through this company. I received a return approval. So do I need to re order or will the correct size be sent? I received no information & I'm just waiting. No refund so I'm waiting. Customer service is horrible for such good products.

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Awesome customer service!
November 13, 2025

I had accidentally sent my order to my previous address. Customer service was so helpful! They shipped my package to the correct address and it arrived on time for the event I needed it for. Also, the product is great!

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
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Not what I thought
November 13, 2025

The body shaper did pull me in but I don't like that the leg part kept rolling up my thigh all night. That was very frustrating.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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Fits
November 13, 2025

This was a very comfortable fit as soon as I put this on and stayed very comfortable all day long. Such a great product I think.

Date of experience: November 3, 2025
New York
1 review
0 helpful votes
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Rips
November 13, 2025
Updated review

So many have said u can't rip it. I wasn't trying to n it ran just like regular tights. Still wearing it but it does run so maybe stop telling people it doesnt.

Date of experience: November 3, 2025

Not bad
October 22, 2025
Previous review

Not bad. Easy to navigate app.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
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Pedi cambio
November 13, 2025

Me gusto mucho el material pero pedi cambio porque biene un poco grande necesito una talla menos

Date of experience: November 3, 2025
New Jersey
1 review
0 helpful votes
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Best daily shapewear ever
November 13, 2025

I wear the Bare Essentials Air Slim Backless Underwear Body Suit daily under my jumpsuit scrubs to help round out my hips and butt. I've purchased quite a few of them since I'm wearing them daily. The one piece jumpsuit scrub gives a nice neat and clean appearance but the shapewear really brings out the style of the scrubs. The look wouldn't hit the same if I didn't wear the shapewear underneath!

Date of experience: November 2, 2025
California
1 review
0 helpful votes
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Amazing product
November 13, 2025

A great price for the amazing quality of the product. I really loved it. It fit perfectly and it gave my body an amazing shape

Date of experience: November 2, 2025
Connecticut
1 review
0 helpful votes
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Bra Exchange
November 13, 2025

First time customer. Place an order for a bra but size was too small. Was able to contact customer service and they were very helpful and quick responses. Received a perfect size with their recommendation and fits perfect. Customer For Life!

Date of experience: November 2, 2025
Florida
1 review
0 helpful votes
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Bodysuit
November 13, 2025
Updated review

If you're looking for a comfortable and flattering bodysuit, this one is a great choice.
It's perfect for everyday wear and looks amazing under clothes. I would definitely buy it again.

Date of experience: November 2, 2025

Customer service was the best.
October 31, 2025
Previous review

The products are good. The only thing I can say is that the bodysuit sizes run large around the hips because it's too long, probably due to my height.

Date of experience: October 21, 2025