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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,877
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,624 reviews

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Texas
1 review
0 helpful votes
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Full coverage swimwear
April 11, 2026
Updated review

I love the concept of this swimsuit. Top looked great and a beautiful color. I also love the built-in coverage at the bottom. Only thing I didn't like about It was the way the bottom of the actual swimsuit fit. I've noticed Shapellx has higher cut swimsuits if you're looking for something full coverage and your plus size it's gonna fit a little funny at the bottom, especially if you have a longer torso.

Date of experience: April 1, 2026

Bad fit near the crotch
April 10, 2026
Previous review

More size options for longer torso and better fit near the crotch

Date of experience: March 30, 2026
1 review
0 helpful votes
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Great experience
April 11, 2026

Happy with purchase and to receive an email to find out if I'd gotten my order was icing on the cake will purchase again.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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They tore immediately
April 11, 2026

They tore immediately when trying to put them on. In addition, they don't fit properly. I'm 5'4", size 12/14. They stop mid thigh. I'll continue to buy my brand from Amazon

Date of experience: March 26, 2026
1 review
0 helpful votes
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Easy Exchange Process
April 11, 2026

I initially ordered the wrong size. The exchange process was quick and easy. I took the swimsuits back in the opened original bag it came in, and ups handled the rest, free of charge! The new swimsuits fit much better, and honestly may have came back faster than the original order. They obviously take their 100% Fit guarantee seriously!

Date of experience: April 1, 2026
1 review
0 helpful votes
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I could've gone smaller
April 11, 2026
Updated review

I read the size guide, but once I received my items, I found the I could've gone smaller. Now I have the hooks as small as they go, but it's a little less supportive than I wanted —and that makes it a little less comfortable.

Date of experience: April 1, 2026

Difficult to find "comfort" bras with adequate support...
March 16, 2026
Previous review

Difficult to find "comfort" bras with adequate support in larger sizes, so was pleased to find one with good reviews here.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Great Shapewear
April 11, 2026

I bought this style because I wanted something to wear under a dress that didn't roll down at the top. I like that this has removable straps and a wide band to prevent that. I really like that the opening at the bottom was extended to make going to the bathroom so much easier. I wouldn't say this is a very strong hold but a medium/strong hold. I will say, although I'm quite tall I have a shorter torso and this is a bit long for me in that area, however, it fits very well otherwise using the size chart provided. I would really like there to be shorter torso options. This is my second purchase from the brand and I'm definitely willing to purchase more items.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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Great
April 11, 2026

I purchased fifty daughter and it made her dress fit her better.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Meh
April 11, 2026

Ordering was easy and fine. Just put on my shapewear and it doesnt seem to be doing its job! The legs are entirely too loose and it isnt "snatching" me the way i had hoped. Perhaps i ordered the wrong size.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Snatched
April 11, 2026

I bought 2 loved 1 of them the other one is uncomfortable and I think I may have cost more because its suppose to have a maximum compression but it doesn't its loose but I love the other one

Date of experience: April 1, 2026
1 review
0 helpful votes
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I ordered a full bodysuit the bare essentials body suit. I'm normally a size 16, I read some reviews saying to size up so I ended up getting the 3x body suit for sure the size would work. I wish I could attach photos to show how bad this bodysuit fit. The main issue was with the upper portion. Just did not flatter me in the way I hoped made me more flat chested pushes everything down with my DDs. Not recommended for bigger chested girlies! Btw the biggest size for the bear essentials bodysuit only came up to a 3X when other products go up higher in sizes. That's why I chose to go with a return instead of an exchange.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Ordered and it came relatively quickly. Product was well made but did not have the kind of support and smoothing that I needed

Date of experience: April 1, 2026

Pretty simple
March 22, 2026
Previous review

Pretty simple.

Date of experience: March 12, 2026
1 review
0 helpful votes
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I did not get my correct size
April 11, 2026

Please note that you guys did not give me no satisfactory and your merchandise should send me the wrong size and still haven't corrected yet

Date of experience: April 1, 2026
1 review
0 helpful votes
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Excellent!
April 11, 2026

When people talk about great customer service, please mention Shapellx! Not only did I receive a response back within a reasonable time but I was serviced greatly. As a first time customer, these are the things I look for in a company & I would definitely recommend to ANYONE! Thank you so much for being so kind, understanding & extremely helpful.

Date of experience: March 21, 2026
1 review
0 helpful votes
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The best product on the market
April 11, 2026
Updated review

I love the feel of it and the way it holds everything in but give me a smooth shape. I tell my family and friends that this is the products you want.

Date of experience: March 8, 2026

This product exceeded my expectations!
March 19, 2026
Previous review

This shapewear gives me curves and surprisingly comfortable while doing what its suppose to do. I keep telling everyone about it. Top notch 👌🏾

Date of experience: March 8, 2026
1 review
0 helpful votes
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Swimwear
April 11, 2026

Love the shapewear however the swimsuits didn't work for me. Need underwire to support the girlies. I was snatched in the suit. That i gave a 9/10. The bra part was 2/10 for me.

Date of experience: April 1, 2026
Arkansas
1 review
0 helpful votes
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Smooth and Comfortable
April 11, 2026

The items I purchased are everything the site says it is. It's a full body of togetherness and I love them. I purchased 3 because of the promotion that was going on.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Great experience
April 11, 2026

Ordering was simple. My package arrived on time and the product was excellent quality. The shaper capri style garment provides superior support and smoothing.

Date of experience: April 1, 2026
1 review
0 helpful votes
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This has been the worst experience. This has been dragging on well over a week. I never received the 2 bras, I paid for. I'm waiting now to hear back again. To exchange the items that are too small for me, for something else, and I'm even willing to take a loss. And for them to keep my money for those 2 bras just to end this nightmare. I am Not a happy camper.

Date of experience: March 27, 2026

Wonderful company. The sizing charts are an extremely useful tool. Customer service, exchanges, refunds are a breeze. The products they create for women are incredible. I'm such a happy camper, having them in my it drawers!

Date of experience: March 12, 2026
1 review
0 helpful votes
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Measurements are inaccurate
April 11, 2026
Updated review

I used fresh measurements taken to make my purchases, none of which fit. Also, the length of garments was a problem. Nothing was long enough, and I have a short torso for my height. Everything containing breast cups only came up to the bottom of my breasts so did not fit in that direction either.

Date of experience: March 25, 2026

Good website functionality, love the real size models,...
March 22, 2026
Previous review

Good website functionality, love the real size models, not waifs, not so big I can't relate. Just glad I found a legit corset website with decent quality products in all the knock off, China scam sites... Standards have dropped, but thanks for not dropping yours.

Date of experience: March 12, 2026
New York
1 review
0 helpful votes
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Change Your Shipping Carrier
April 11, 2026
Updated review

While I love the product, I don't like that I take a chance in receiving it due to your shipping carrier "SpeedX". Not only am I not alerted to a delivery date, but they just drop your package in entry lobby of the building where anyone from (either outside or inside) the building can steal it. Well is it really stealing when it appears to be an offering. Thankfully, a kind neighbor pick up my package from the ground and brought to my apartment. I ordered from you 3 times and all 3 times Speedx failed me. I'll need to find another company to get what I want which really sucks and the product provides amazing results. If only I had confidence that I'd actually get the product.

Date of experience: March 23, 2026

The shipping company is the worst. They left my package on the lobby floor instead of bringing it to my door. Please use USPS or UPS to deliver my packages.

Date of experience: March 12, 2026