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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,574 reviews

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Michigan
1 review
0 helpful votes
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Comfortable and effective
November 14, 2025

I bought this to wear under a dress for a black tie event. I used the sizing chart (rather than my usual size) and the shapewear fit well according to that size range. I've used other brands of compressing shapewear, and found most roll down or cause uncomfortable shapewear. This one didn't. Aside from the compression, I didn't notice it all evening! As a plus size woman, it helped me to feel more confident.
The only downside I'd offer is that it is a little difficult to loop the optional binder onto the hooks of the shapewear, but not a big enough deal to affect my purchase.

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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Still awaiting Shaper
November 14, 2025

Although I was receiving notifications about how my service was with the product, I had actually never received the shaper. I had to reach out to customer service and spoke with Emily to assist with the issue. I was not happy with the delay.

Date of experience: November 4, 2025
Rhode Island
1 review
0 helpful votes
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Body armor
November 14, 2025

Have bought a few from here and love the way they fit how comfortable the material is. I work some days 16hrs shift and it feels like I don't even have nothing on

Date of experience: November 4, 2025
Maryland
1 review
0 helpful votes
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It does what it says.
November 14, 2025
Updated review

Make sure you order right size. I should have ordered a size up, because it was a struggle getting into. The product is breathable and doesn't feel tight or suffocating. Next time I will make sure to order right size.

Date of experience: November 4, 2025

It was an easy way to order
October 22, 2025
Previous review

It was an easy way to order. I looked at the reviews and decided what I needed. I had no problem with the order process.

Date of experience: October 12, 2025
California
1 review
0 helpful votes
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Would recommend
November 14, 2025

Order was delivered in timely manner dealing with Customer Service on how to return was easy. Quality of items good however didn't need after all so returning

Date of experience: November 4, 2025
Texas
1 review
0 helpful votes
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Fast shipping? GREAT PRODUCTS
November 14, 2025

I received my order on time and love the new full coverage body suit. I got it in brown and black and they are a life saver. Medium compression.

Date of experience: November 4, 2025
Pennsylvania
1 review
0 helpful votes
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Quick delivery, well packaged. I like the zipper feature so that you can use the restroom without having to take the shapewear off. The cups were too large for my chest (smaller breasts, larger bottom). The dress I wore it with was flowy at the top, so it hid the cups but it would not look right with a from fitting dress.

Date of experience: November 4, 2025
Canada
1 review
0 helpful votes
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Consistency
November 14, 2025

My order got lost but the customer service was excellent and consistent. Communication was excellent. I reorder and received my package. Very happy.

Date of experience: November 4, 2025
Texas
1 review
0 helpful votes
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Under wire squeaky and noticeable
November 14, 2025
Updated review

I've ordered several items from Shapellx over the years. This was the first under wire bra that I purchased from the company. The under wire makes this loud squeaky noise. It's embarrassing each time I move, you can hear this bra. At first I thought it was doing that because it was so new. It's been two weeks and the bra is still making this noise. I can take them out but I won't have the support I need or I can return it, that process isn't as easy as dropping it off at the UPS store. So, I'll keep it... I just won't order another under wire bra again!

Date of experience: September 25, 2025

My previous orders were off by size due to me not knowing what my current cup size is due to my weight loss journey. I now know my correct sizing so I'm ready to try out any piece available.

Date of experience: October 6, 2025
California
1 review
0 helpful votes
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Supero mis expectativa
November 14, 2025

Shapellx no es incomodo, mucho menos doloroso es Comodidad y Calidad

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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Order now!
November 14, 2025

The quality of the fabric is top-notch. This shapewear does exactly what it says. It holds you in nicely and gives you a sleek look. I will definitely be buying more.

Date of experience: November 4, 2025
Florida
1 review
0 helpful votes
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Product defected.
November 14, 2025
Updated review

One of the straps in the shorts was not sewn together, and the bra didn't fit as I had expected. Return policy is not user friendly.

Date of experience: November 4, 2025

Easy choices
October 21, 2025
Previous review

Easy choices

Date of experience: October 11, 2025
North Carolina
1 review
0 helpful votes
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Over All
November 14, 2025

The quality of the products is great. For me I don't like that the cup size don't fit. I wear a 38DDD and that's what I ordered the first time. It didn't fit. My boobs was bulging out of the top. Then they shipped me an exchange Bra which was a 38G and it fits the same way.

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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WOW!
November 14, 2025
Updated review

All I could say is WOW... I purchased the 29.99 mystery bag and I recieved a Bathing suit and a long sleeve body suit. The price surpassed what I paid which is cool. I purchased a Large, I am 5ft8 193lbs.

Date of experience: November 4, 2025

It was a very good experience
October 19, 2025
Previous review

It was a very good experience. I really enjoyed the site, very nice and useful items!

Date of experience: October 9, 2025
Colorado
1 review
0 helpful votes
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Gorgeous mystery gift
November 14, 2025

I got the mystery gift. Now I don't have the best shaped body and am working on it. However the mystery gift I can put it on but my body shape is not great. But the mystery gift is gorgeous and now a goal of mine to fit in and feel sexy doing it. I absolutely love my experience with shapellx

Date of experience: November 4, 2025
Florida
1 review
0 helpful votes
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Baby, be having your snatch
November 14, 2025
Updated review

I'm a mom of two so I have a little bit of extra skin when I put this baby on your girl was snitch. I love it if you big girl you're gonna love it too you know thank you so much for making me feel like I once did before I had children's. Lol

Date of experience: October 18, 2025

Everything is going well
October 16, 2025
Previous review

Everything is going well

Date of experience: October 6, 2025
Georgia
1 review
0 helpful votes
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Best shapewear I have tried
November 14, 2025

This is the most form fitting comfortable shapewear I've ever bought. It doesnt dig into me like other known brands. It feels like a second skin. The only thing I didn't love was the smell from the factory. Once washed the smell was gone. Will continue to buy more in the future!

Date of experience: November 4, 2025
Louisiana
1 review
0 helpful votes
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A portion of my original order was delivered to the wrong address. Great response in correcting this issue. After finally receiving my order I had to exchange a few items due to sizing. For me this process is not very user friendly on the website. After about 3 -4 wks from my original order everything was worked out.

Date of experience: November 4, 2025
Maryland
1 review
0 helpful votes
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The shape wear is very comfortable
November 14, 2025

I received the initial package and when I attempted to put it on I noticed a run in the stocking. I contacted the agency and provided what was required. My replacement was sent a few days later. I truly appreciated the great customer service! The shape wear is snatching and comfortable!

Date of experience: October 6, 2025
Missouri
1 review
0 helpful votes
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I ordered three different products to try for post surgery compression.

When I made my decision to keep one and exchange the other two the customer service team went above and beyond to assist me with the exchange. I was able to return and exchange the two products for two totally different products without any hassle.
The team had my satisfaction at heart the whole time. And I the mystery items are so much fun to receive.
You have a lifelong customer in me. Thank you!

Date of experience: October 29, 2025