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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,638 reviews

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Maryland
1 review
0 helpful votes
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The shape wear is very comfortable
November 14, 2025

I received the initial package and when I attempted to put it on I noticed a run in the stocking. I contacted the agency and provided what was required. My replacement was sent a few days later. I truly appreciated the great customer service! The shape wear is snatching and comfortable!

Date of experience: October 6, 2025
Missouri
1 review
0 helpful votes
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I ordered three different products to try for post surgery compression.

When I made my decision to keep one and exchange the other two the customer service team went above and beyond to assist me with the exchange. I was able to return and exchange the two products for two totally different products without any hassle.
The team had my satisfaction at heart the whole time. And I the mystery items are so much fun to receive.
You have a lifelong customer in me. Thank you!

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Great Shapewear!
November 14, 2025

I love the shapewear. I accidentally ordered one of the two items in a size small instead of Large, but decided to try it anyway. I ended up keeping it because it didn't suffocate me and actually held everything together very nicely. I will be purchasing more shapewear from Shapellx.

Date of experience: November 4, 2025
Georgia
1 review
0 helpful votes
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Yes!
November 14, 2025

The garment is sort of weird trying pulling it up but once it's up it gives you a really nice shape. Great price and fast shipping.

Date of experience: November 4, 2025
Illinois
1 review
0 helpful votes
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Wonderful
November 14, 2025

This has been a game changer, I feel more comfortable in my clothes. The shaper doesn't rise up the leg or fall down at the top. I will be throwing away all my other more expensive shapers that didn't fulfill its promise

Date of experience: November 4, 2025
Oklahoma
1 review
0 helpful votes
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Comfortably Snatched!
November 14, 2025

I believe this is my 3rd or 4th order that pretty much says it all. I love the material, I like the way it pulls you in while also being comfortable to wear all day. Oh, did I mention it has a convenient opening in the crotch area for easy access if you decide to not wear underwear; genius! I will never go anywhere else for shape wear, I'm hooked!

Date of experience: October 22, 2025
Alabama
2 reviews
0 helpful votes
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I'm a previous user of the pry. It fits comfortably, and is soft. No pinching or crawling. Thank you for creating this garment.

Date of experience: November 4, 2025
Florida
1 review
0 helpful votes
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Easy to order
November 14, 2025
Updated review

I was given a 10.00 voucher after I first order on the site which made me very happy. The product to a little long than expected, but I came intact and ready to wear.

Date of experience: November 4, 2025

So happy for my discount
November 2, 2025
Previous review

So happy for my discount

Date of experience: October 22, 2025
Maryland
1 review
0 helpful votes
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AirSlim Underwire Push-Up Bra
November 14, 2025

The AirSlim Underwire Push-Up Bra is amazing! It slims and smooths in all of the right places with total comfort. The awesome design prevents spillage of bra cup. I changed by bra size and the exchange/return was absolutely hassle free. I will continue to purchase my bras a slimming product from Shapellx!

Date of experience: November 4, 2025
Alabama
1 review
0 helpful votes
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Easy Customer Service
November 14, 2025

This was the easiest online customer service experience I have EVER HAD. Besides being one of the best shapewear I have ever purchased and well worth the money. The quality is top notch. The customer service experience made it even better.

Date of experience: November 4, 2025
Alabama
1 review
0 helpful votes
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Awesome shape wear!
November 14, 2025

This is my second time ordering and I love both pieces. The shape wear does what it says and gives me the smoothness and hold I desire. It also does not roll down at the waist and I love having a side zipper. Great product!

Date of experience: November 4, 2025
Illinois
2 reviews
1 helpful vote
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No more cut offs!
November 14, 2025
Updated review

I absolutely was so thrilled when Shapellx started selling the Capri shaper. For years I'd take thick tights and cut them off at the ankles. I did this to wear with my pants and longer skirts and dresses. In the summer I'd be miserable, But thanks to the BREATHABLE, COMFORTABLE, SHAPING, LIFTING CAPRIS I will no longer have to be uncomfortable. These Capri length shapers makes wearing slacks, longer skirts and dresses flawlessly smooth. I purchased 2. I wish I could have gotten mine on sale but definitely satisfied with my purchase overall.

Date of experience: November 4, 2025

Love the quality and fit of my previous purchases.
October 16, 2025
Previous review

I've had overall positive experiences with Shapellx. I and my daughter have been pretty satisfied with everything overall. My only drawback from shopping with Shapellx more often is the pricing. Limited sales and some items are overpriced.

Date of experience: October 6, 2025
New York
1 review
0 helpful votes
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Not satisfied
November 14, 2025

I ordered a bathing suit that did not fit as described. I was offered a refund to keep item. I agreed I received a 30.00 gift card and a 30.00 certificate and they expired before I could use it. After reaching out to customer support I only received the 30.00 gift card. I placed an order with the 30.00 gift card so it don't expire for the 3rd time.

Date of experience: November 3, 2025
California
1 review
0 helpful votes
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Good options and customer service
November 14, 2025

The service and products are great! I just wish there was more information to help determine which support a customer is looking for to fix their problem areas.

Date of experience: November 3, 2025
Canada
1 review
0 helpful votes
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Snatched
November 14, 2025

Ladies its true when they say this shapellx will have you snatched. Ladies I looked at it and I couldn't believe it would fit. So tiny and strong Let me tell you that spandex is mighty and fits like a second skin. Thank goodness for the convenient pee slot lol.

Date of experience: November 3, 2025
Georgia
1 review
0 helpful votes
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Muy cómoda
November 14, 2025
Updated review

Una faja que no se nota y esta muy cómoda

Date of experience: November 3, 2025

Me gustan los modelos
November 2, 2025
Previous review

Me gustan los modelos

Date of experience: October 22, 2025
Texas
1 review
0 helpful votes
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Disappointed
November 14, 2025

The size of my bra is not correct, cup size is not correct. I needed this bra for a wedding in attending on 11/23/2025. How do I get an exchange for the right bra size?

Date of experience: November 3, 2025
Florida
1 review
0 helpful votes
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Alot of compression, LOVE
November 14, 2025

I love the shaper I received, I ordered one from Skims and hated it and sent that one back. I was nervous ordering this one but I love it, I possibly could of sized down but this one does the job. Thank you

Date of experience: November 3, 2025
Texas
1 review
0 helpful votes
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Was very disappointed I could not change the sizes on my first order and they had not even been sent out yet. Makes no sense to me.

Date of experience: November 3, 2025
California
1 review
0 helpful votes
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Unknown
November 14, 2025

I received my order and all the bra were to small and this is my normal size I wonder why the 44 dd were to small for me Wants to know how to return them

Date of experience: November 3, 2025