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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,886
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,621 reviews

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1 review
0 helpful votes
Follow Kristi E.
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Nice bras not for me
April 11, 2026

Would love to have tried them but you can't wear and try a bra with tags on it. Overall they were ok but I returned them. Need more support

Date of experience: April 1, 2026
Georgia
1 review
0 helpful votes
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Wedding dress
April 11, 2026
Updated review

It was ok, not the hold that I was expecting from watching your ads.

Date of experience: April 1, 2026

Shapewear
March 3, 2026
Previous review

Please size up, experience was average

Date of experience: February 21, 2026
New York
1 review
0 helpful votes
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Love there products
April 11, 2026

Here's a cleaner, more polished version of your review with that change included:

"I'm officially a customer for life! The shapewear I originally ordered was in my usual size, but I've lost some weight and didn't take that into consideration, so they ended up being a little big. No worries though—I decided to gift them instead of returning them. I also ordered an extra large bathing suit, and that was the perfect choice because it fits amazingly. I'll definitely be reordering another extra large shape wear for myself!"

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Overpriced & difficult to return
April 11, 2026

To start, I only received half of my order when it shipped to me. I had to email customer service to send the replacement.
I needed to exchange one bra for a bigger size and you have to email customer service asking for permission to return/exchange and then wait on a response.
Before even wearing one of the bras, I washed it and it lost a hook in the wash.
Altogether, not worth the price and hassle of returning/exchanging.
Better off ordering a bra off Amazon.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Great mystery buy!
April 11, 2026

Wasn't sure of what I was going to get. But definitely happy with my mystery purchase. Will absolutely get that again if offered.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Horrible customer service
April 11, 2026

I placed my 1st order of 4 items. 3 bras and one high waisted body slimmer. NOTHING fit. The bras were 1/3 of the size they should have been. The slimmer was very long waisted.

Date of experience: March 20, 2026
1 review
0 helpful votes
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Challenging to return items
April 11, 2026
Updated review

I desperately tried to find an avenue to return a bathing suit that is the wrong size. Because of time restrictions, it was easier to order another Shapellx suit in order to have it on time for vacation. The items return policy is severely lacking. Now I feel as though I'm stuck with a suit that I'll never use!

Date of experience: April 1, 2026

Just ordered
March 14, 2026
Previous review

Just ordered. Haven't received product yet.

Date of experience: March 4, 2026
New York
1 review
0 helpful votes
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Good
April 11, 2026

I can say my shopping experience is good but the product that I have gotten didn't fit, but when I contacted customer service, they accommodated me and got back to me quickly and I appreciate that

Date of experience: April 1, 2026
1 review
0 helpful votes
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Inaccurate sizing
April 11, 2026

I ordered the size recommended and the items did not fit appropriately. I was offered a partial refund or keep the items and get a $60 gift card. So I took the gift card option. I ordered 2 more items at a larger size and they don't fit either.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Great suit
April 11, 2026

I like how it fits my tummy and the tatas... but my booty is so flat... it's VERY apparent from behind lol... i will look for something with more butt coverage/lift next time, but my husband absolutely loved it on me!

Date of experience: April 1, 2026
Colorado
1 review
0 helpful votes
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Love it
April 11, 2026

It was so easy navigating the website and finding which swimsuit I wanted shipping was fast and I absolutely love my swim suit

Date of experience: April 1, 2026
Vermont
1 review
0 helpful votes
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Great bathing suit
April 11, 2026

Bathing suits fit wonderfully, bra fits a little awkward but it was a free gift

Date of experience: April 1, 2026
1 review
0 helpful votes
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Satisfied
April 11, 2026

I've bought a lot of expensive bras but this one was well worth the expense. They fit perfectly and I'll be ordering more

Date of experience: April 1, 2026
1 review
0 helpful votes
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No
April 11, 2026

It's a no for me on there products It's just not doing what it advertised and that's the problem! I expect to have stomach look flatter and butt bigger. It did not do ether

Date of experience: April 1, 2026
Utah
1 review
0 helpful votes
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Good job
April 11, 2026

Size was accurate, swimsuit and bras are very flattering! Took me a while to figure out how the bottom part of the bra was supposed to sit! Maybe there's a way to give instructions cause i was dumb and confused about it at first lol

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Full coverage swimwear
April 11, 2026
Updated review

I love the concept of this swimsuit. Top looked great and a beautiful color. I also love the built-in coverage at the bottom. Only thing I didn't like about It was the way the bottom of the actual swimsuit fit. I've noticed Shapellx has higher cut swimsuits if you're looking for something full coverage and your plus size it's gonna fit a little funny at the bottom, especially if you have a longer torso.

Date of experience: April 1, 2026

Bad fit near the crotch
April 10, 2026
Previous review

More size options for longer torso and better fit near the crotch

Date of experience: March 30, 2026
1 review
0 helpful votes
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Great experience
April 11, 2026

Happy with purchase and to receive an email to find out if I'd gotten my order was icing on the cake will purchase again.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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They tore immediately
April 11, 2026

They tore immediately when trying to put them on. In addition, they don't fit properly. I'm 5'4", size 12/14. They stop mid thigh. I'll continue to buy my brand from Amazon

Date of experience: March 26, 2026
1 review
0 helpful votes
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Easy Exchange Process
April 11, 2026

I initially ordered the wrong size. The exchange process was quick and easy. I took the swimsuits back in the opened original bag it came in, and ups handled the rest, free of charge! The new swimsuits fit much better, and honestly may have came back faster than the original order. They obviously take their 100% Fit guarantee seriously!

Date of experience: April 1, 2026
1 review
0 helpful votes
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I could've gone smaller
April 11, 2026
Updated review

I read the size guide, but once I received my items, I found the I could've gone smaller. Now I have the hooks as small as they go, but it's a little less supportive than I wanted —and that makes it a little less comfortable.

Date of experience: April 1, 2026

Difficult to find "comfort" bras with adequate support...
March 16, 2026
Previous review

Difficult to find "comfort" bras with adequate support in larger sizes, so was pleased to find one with good reviews here.

Date of experience: March 5, 2026