On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
We monitor reviews for authenticity
Instruction that is easily followed and arrived on time and good order.
We have used SendMyBag both internationally and domestically. Internationally you need to have a detailed list of what you are sending inside and out of your bag/box. But that would be for any service. We have had a good experience with each shipment. Send your bag rather than pay airline charges and have it delivered to your door. Very conventient!
On time, professional, helpful and straightforward
Mostly it went smoothly. There was some issues with customs but the SendMyBag team helped me promptly. Would recommend it.
Delay in shipment for 45 days. They requested an additional $500. They don't return the shipment but demand $1,000, or else they will destroy your shipment. I do not recommend dealing with them at all.
Delay in shipment for 45 days. They requested an additional $500. They don't return the shipment but demand $1,000, or else they will destroy your shipment. I do not recommend dealing with them at all.
Efficient helpful punctual don't know what else you want me say about a suitcase being picked up
Helpful and polite online customer service.
Bags arrived at their destination earlier than expected.
Everything was smooth: booking process, price, pick up & delivery timing, & safety.
SendMyBag Team is really amazing, from the very start up to end they assist me very well. Again, Thank you SendMyBag Team and i highLy recommend this service.
Second time using them. First time Italy to US worked well. This time US to Italy has been a disaster. It is 16 days after swe shipped the bags to Italy and they have no arrived and, to make matters worse, their customer service has gone from ok to horrible and gets worse each day. They are now incredibly obnoxious when we ask each day where the bags are. They are stuck in customs, which is not their fault, but had they told us that customs takes weeks this time of year, we would not have used them. So they lied to get our business and now want no part of helping us get updates. Just a horrible experience and we may never see these bags again.
Hi Joe,
Thank you for your review, I apologise for the inconvenience.
Reviewing your order I can see that once all pieces arrived into the country the courier began customs clearance, understandably customs are a government body, we had forwarded all your documentation to assist with this and allow clearance to be processed.
We were notified on Thursday 25th July that the shipment contained prescription medication which is unfortunately prohibited on the service, we recommended direct contact with the courier to explain this and I can see your shipment was granted a release from customs today. We will continue to monitor this closely until delivery.
I will reach out to you directly so that we can discuss your experience in further detail.
Thanks,
Darren
Send My Bag
I was badly disappointed the last time I used SendmyBag but on this occasion there was a vast improvement my nerves about my bag arriving on time and in one piece were unjustified and no confusion over sizing this time!
Well organised pick up and drop off great service especially for disabled travelers.
Service was great. I got My bag in time and in perfect condition.
Thank you!
Customer service was excellent in answering queries and the service was fast and efficient.
I have removed one star because there was a misunderstanding around some tape I purchased and I never received the product or a refund. That aside, I would rate the company as excellent and my clothing arrived in perfect condition.
I love being able to do this, it takes all the stress out of travelling, not having to worry about your luggage, I would highly recommend this way of getting your luggage to your destination, wonderful company
These guys are brilliant. It's such a smooth process and so easy to follow the progress. One small improvement is a narrower time window for collection as it's a drag to wait around all day.
The experience with the service provided by sendmybag was great
Having had quotes to move 4 boxes from UK to USA that topped £2.5k, when send my bag quoted under £600, I was dubious.
I needn't have been.
From start to finish, they were unbelievably professional. Pick up was seamless and delivery was super quick. I was delighted with their service and price.
First time used...picked up from where they said they would and delivered within 48 hours.door to door service..
If you're organised and want to cut out the hassle of dragging large luggage thru airports SendMyBag really does a great job. Arranged transport of bags from London to Dublin. Everything was great. Only small issue is the paperwork due to Brexit... not SendMyBags fault directly... this element could be streamlined a lot more to make it a top top service. Will use again... for intra-EU-transfers for sure! :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Luggage Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yasser,
Thank you for your review, (this is your second review containing the same content).
Reviewing your order, I can see that you sent on a 'non holiday' route with ourselves, which as a result, we advise against sending any time sensitive goods on the network. However, understandably the delay was less than ideal, with customs advising that it required food and pharmaceutical approval, which you disagreed with and are currently engaging with them directly regarding the additional charges that were applied.
When sending on a non holiday route, we ask that customers engage with the courier & customs directly to process the release of their shipment from customs.
We are continuing to monitor the engagement from our end and our customer service team is available if you have any additional queries.
Thanks,
Darren
Send My Bag