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SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Very happy with the service, the courrier, and the tracking available as well as communication.
I wish we could still send hold-alls though as it would be handier for holiday.
The truck man was super friendly when he came to pick the suitcase. Besides, during the transport I was able to see each point of the journey and the packet was delivered in the correct date.
Everything arrived earlier than stated.
The only problem I had was that it is quite complicated to organise all their demands pre shipping after Brexit. Probably not the fault of send my bag.
Next time will be easier.
Very good service. Easy, quick. Bag/box arrived earlier than the quoted time.
I had to send a box to the UK from the Philippines because the flight I booked only had 25kg of baggage and the addition of baggage is too expensive. I've seen the option of using sendmybag from a travel blogger before and thought this was the perfect opportunity to try them out. I booked collection a day before and just had to fill out the forms and list the things inside as well as the value of each. My box got held up at customs when it got to the UK but was quickly rectified when I had a chat with the amazing team of sendmybag. They followed it up for me and provided them with details with one of the contents of my box which could be the reason for the hold up. A few hours later, I got an update that the box was released and knocked on my doorstep (received by my friend) a few days later. Transaction and communication was so smooth and communication with them gave me confidence that my belongings would be safe.
Shipped large luggage internationally, twice, two years in between. Both times the service was delivered as advertised. I'd use it again.
The delivery was easy and efficient, everything was collected on time and arrived on time, it also arrived in excellent condition. Overall very happy with the service and the value, would definitely recommend.
Cannot complain, did it in less than a day, identified all suitcases with the labels, they got picked up by DHL in Germany and all shipped right away. One arrived after the other but they all got intact to the final destination in the US. Thanks!
This was my second experience with Sendmybag and, as the last time, it was exceptional. It's convenient, economic and really fast.
Strongly recommended.
Amazing! Sent my bag from france to USA and it arrived in perfect condition. Pickup was a little bit tricky, but Once you actually ship the box, it is no hassle at all
Fabulous active service: answered all questions and addressed issues promptly.The support is incredible! From live chats to, emails there was always someone at hand to help. Fabulous service. Suitcase arrived as predicted and all goods received untouched or lost, even after customs did open up the case. Highly recommend this to anyone trying to send goods quickly. Thx for a fabulous service. Keep up the great work.
Super customer service, fast and safe delivery. Have used several times and recommend to everyone
I've shipped some of my clothes from the uk to mainland Europe. SendMyBaag was very helpful and organised, I haven't had to pay for custom duties and received my clothes quite soon!
I've been using SendMyBag to send boxes between Ireland, France and the UK when I have moved city. The price is right, pickup has been reliable and great customer support. I also love the tracking app. Keep up the great work!
I booked Send My Bag to collect a box of books from me for dispatch to a friend in Florida. It's not the first time I've used them. We were in the midst of packing up to move house and I needed to be able to rely on prompt collection and safe delivery to the destination. Great step-by-step updates and we are 100% satisfied. Wouldn't hesitate to recommend!
Excellent Service. Arrived in tact at destination ahead of projection.
I had moved over to Berlin from Dublin and wished to have some additional belongings sent over such as hiking gear and an Xbox.
It was all very seamless and the journey was a mere 4 days door to door.
Would use again.
The whole process was timely however half my luggage arrived on one day and the next on another which meant I had to spend two days waiting around. Also one box had gotten really wet so the clothes at the bottom stunk when they arrived.
Send my Bag was reliable, fast and well organised. Despite the pandemic they arrived quickly and were tracked consistently, bags were in good condition with all the items enclosed. Very impressed. It's the second time I've used them.
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.

