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SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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My bags were picked up and delivered a day later. Very efficient, easy service.
Suitcase was collected in time allotted. Great easy way to send my Uni luggage home without having to get on and of trains and boat with it.
I've sent my bags from Australia to Switzerland and it went perfectly well!
Very efficient. Prompt pick up and delivery. A little pricey but for door to door service not unreasonable.
Easy, fast and convenient, great service
I sent 5 boxes and 4 days later, they were all in my house.
It was my second time using "Send My Bag" and I could not be happier and satisfied! I had a little increase on the rate because of the weight of suitcases but it was expected by me as I was moving 5 years in a country to another one. We always find something to fit in the suitcases! And also, Find My Bag, when notified me about it also said it always happens because we (the people packing) dont have the proper scales and all… super understandable! Highly recommend and 5 stars for the service! Thanks for helping my "moving to my new country" dream coming true!
Although I found the sign up process confusing the savings, pickup, and delivery made it all worth it.
As a first time user, I was impressed with the service, especially with the customer service I received once my bag was delivered. The DHL tracking was a bit overly optimistic with the delivery date - as there were delays on the US side, but overall, I would use this service again.
We only discovered this service 2 days before we travelled. Having to travel through Mexico to comply with covid travel restrictions to get to our sons wedding in America we didn't want to take all our wedding clothes with us. Booked for a bag to be picked up the following day, with the beta version named pick up time, which worked perfectly. Bag arrived with our son five days later. Perfect hassle free way of sending excess luggage.
Second time I am using sendmybag and I can't recommend enough. Quick and smooth service
It was perfect very easy and everything came perfectly
I loved using this service! It was extremely easy to find all the guidelines and everything was done on time!
This was the second time using Sendmybag. I relocated to Switzerland from the US, and researched tons for a decent shipping option for my belongings. This first time was flawless especially when I sent some items via post! The post part was a disaster, sendmybag part was completely efficient and flawless.
The second time I was worried as my local FedEx has always been a pita. I was worried when by the time it was said they stopped picking up and my boxes were still wsiting. I spent all morning through evening waiting with my documents ready. 5 mins til the cutoff I was on the phone with sendmybag. I was assured they were actually working later than stated time and she even put me on hold *briefly, wasn't long at all* to call FedEx and was confirmed of my packages p/u that evening. Once off that call it must have been 20 mins and the boxes were gone. Seems I didn't need to be there with my papers. The confirmation of p/u was received a few hrs later. I was able to track them. Best yet, they arrived at my place in Switzerland 2 days before scheduled! Thankfully the Farmer was around to accept the shipment and secured them in our place. I have had nothing but wonderful service using Send my bag! Thank You!
Very positive experience except for all the forms we have to fill out due to Brexit!
A little bit complicated the booking part, but very easy the pick up and delivery
Very good and will use again
The service was as described
Excellent service, quick Delivery - really happy and can highly recommend it
The service offered by SendMyBag was reliable, fast, and excellent overall. Things fall apart a bit when the stuff reaches South Africa. It took me two attempts over two days to make the woman at the DHL office here understand that she already had all the documents she needed, and that I had also re-sent them to her. Then Customs charged me almost 50% customs duty on the value of my second-hand clothes and personal items. You can't argue with them - their attitude is take it or leave it. I got the impression they would like you to leave it so they can keep the stuff for themselves.
Send several boxes using SendMyBag. Although it took longer than advertised I am quite happy with the service. All arrived in good shape and it was considerably cheaper than other alternatives (if you don't mind dealing with the limitations on what you can send).
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.

