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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Excellent service, i'll definitely use it again and have encouraged all of my friends to use it.
Great system and excellent communication. Instructions were clear and the process was completed without hassle.
Obviously out of your control but not being able to send creams and having to list items is a pain that swings the needle in favour of check in baggage again
Have used send my bag a number of times, they are a bit rigid in regard to what you can pack, but understandable in light of airline security, the thing that makes travelling a nightmare is managing luggage. Now I don't have too. My son and his family live in America, my luggage is picked up at my door, and arrives in America before I do. I live in fear of this company not surviving covidd. The most difficult thing with luggage now is getting it downstairs to the front door. I watch other people struggling with suitcases on the Heathrow airport hopper buses, and I just have a little overnight bag which goes into the overhead bins on the plane.
I have used Send My Bag on several occasions to ship goods to my daughters in Australia, and from pick up to delivery the process has been great. I will be using them again in the next few weeks. Great service
I used SendMyBag several times during a move from France back to Scotland. Easy to organise, straightforward instructions. Very reasonable price. Overall great service.
Sent one giant suitcase from Jerusalem and another smaller suitcase from from Amsterdam. Both arrived as promised. Service was flawless. Will definitely use SendMyBag again!
Great service and bag arrived quickly with no problems
Had only the best experience with them. Used them twice and been super happy both times. Nice guys and on time delivery, would recommend
Experience prior to Brexit, but I have used SendMyBag a few times and everything worked as it should. Really saves the hassled of dragging stuff to and from the airport.
This was the best experience! At the time I could not drive and had to rely on trains. I was called back from Bristol to Norfolk as my father's health had taken a turn for the worst. I packed so much as was not sure how long I was going to be needed. There was NO WAY I could have managed to get across London with all the luggage I had! So I arranged SendMyBag. It was absolutely fantastic - really good value and took all the stress away from an already emotional journey. I would use again in a flash! The only slight negative at the time was they couldn't specify a time for collection in Bristol (I believe they were trialling a dedicated slot system), so a very dear friend had to wait in all day just in case. But - seeing as I arranged it all so last minute - this was not a major problem. I really cannot recommend this enough!
This service was in every way the most convenient, effective and pleasant shipping formula I've experienced in the context of my Transatlantic moves.
Sent a bag from Asia and the US. Very efficient. One bag arrived before me.
It took 4 days from my bags being picked up in the US to being delivered in a France. Tracking was available to check on my boxes. Highly recommend!
Items arrived as expected, great value for money and excellent communication from Send My Bag and DHL. This is the 3rd time using their services and definitely recommend them!
I have used Send my bag on several occasions and find them very efficient and reliable. Luggage collected and delivery at time arranged. Tracking of luggage available which is also very useful I have used this company on several occasions and when travel is possible between my house in UK and my house in France I shall certainly use them again. It is money very well spent as it makes travel very much easier and more enjoyable.
The first time we used them we were a bit nervous about losing our luggage but we arrived and our luggage was waiting for us and we had an easy flight with no big cases to worry about at the carousel
My suitcase had soft sides. I packed and measured it laying on it side. When they measured it standing up, it was probably bulging on the sides. This threw my measurements off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members