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SendMyBag has a rating of 4.7 stars from 1,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Because of COVID, I was trapped in the UK with all of my belongings stuck in italy last May. All other companies were either not functioning or had very specific requirements of boxes and drop-offs. Send my bag allowed my bags (of ALL shapes and sizes) to be returned to me, with super easy pick up and delivery from and to my door. Price was great too, they absolutely saved me.
Very easy to use. I have used SendMyBag several times and they always deliver a great service.
We sent ski bags and luggage from LA to Sun Peaks in Canada. They arrived on time and we were updated at every step along the way.
My child was studying abroad and had accumulated another entire suitcase. It was just too much for her to handle by herself going to the airport. Send my bag came, helped, so that she did not have to deal with this extra baggage. We received the suitcase in about a week or two after she returned. It was so nice not to have to worry about it. We highly recommend.
Discovered this service by accident and I would certainly recommend it. Great personal phone interaction and my bag arrived well within the time frame. Had to change the dates a few times and had to reschedule but the staff here could not have been more helpful and accommodating. I will definitely use them again in the future.
Used sendmybag when I was moving back to the UK from China at the beginning of the pandemic. They were really great in making sure that my items were sent once the courier service was back up and running.
Very easy to use & we felt safe with the tracking. No issues! Great value.
Travelling with heavy luggage is always a stressful experience, Send My Bag ends all that stress. Luggage collected from one's own front door and is awaiting at one's chosen arrival destination. Couldn't be easier.
Shipped 4 suitcases from CA to FL. All awaited our arrival in good condition.
The shipment of our boxes from New York to London was seamless and the excellent customer service made a huge difference! They will help you with all your questions, custom forms were straightforward thanks to their guidance. I'll certainly use their services again!
I have used the service a good few times and never had issues. Always on time and precise.
Our baggage was collected at the time promised and received at our hotel also as promised. The backup was always friendly and polite. Their charges were reasonable and our cases were undamaged, both in going and returning. I would recommend this firm to any holiday makers. We have never used them outside Europe.
It was taken on agreed date and it was delivered earlier than it was expected. It might be courier drivers fault but some box came broken but nothing is missing.
I was so happy. It was very easy to do.
I sent my bags ahead of me and they arrived the next morning, 8 AM sharp.
No hassle at the airport etc.
Will use again.
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.

