Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SendMyBag

SendMyBag

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SendMyBag?
grey stargrey stargrey stargrey stargrey star

SendMyBag Reviews Summary

SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.

This company does not typically respond to reviews

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
Follow audrey U.
Unfollow audrey U.
Share Review
Report Review

Great service!
August 9, 2021

I use sendmybag services a year ago in middle of pandemic. I sent 2 pieces of luggage from Australia to France. I was very satisfied by the service my stuff arrived as planned despite all the air traffic difficulties. Excellent prices and very easy to use with the app. I will use again if needed and highly recommend.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow Alejandro N.
Unfollow Alejandro N.
Share Review
Report Review

Superb service!
August 9, 2021

Very straightforward and easy to use! Bags can be tracked when on route, pick up and delivery was done in a timely manner. 100% recommend it!

Date of experience: August 9, 2021
Ireland
1 review
0 helpful votes
Follow Janette D.
Unfollow Janette D.
Share Review
Report Review

Excellent service
August 9, 2021

Very efficient & fast service, very professional and you are always notified of where your delivery is.

Date of experience: August 9, 2021
Italy
1 review
0 helpful votes
Follow Marco N.
Unfollow Marco N.
Share Review
Report Review

Good service at a little price
August 9, 2021

Sent a package from Toulouse to my place in Italy, courier came at agreed time, no delays in the shipping. Would defenitively reuse in the future.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow ANTHONY C.
Unfollow ANTHONY C.
Share Review
Report Review

Was very quick.
August 9, 2021

Excellent service. Will highly recommend to anyone wishing to send a parcel abroad. Safe and secure. Easy to track your parcel in the process. Very efficient.

Date of experience: August 9, 2021
GB
1 review
0 helpful votes
Follow Tejas V.
Unfollow Tejas V.
Share Review
Report Review

Good
August 9, 2021

Great and very prompt service. Definitely recommend!

Date of experience: August 9, 2021
Germany
1 review
0 helpful votes
Follow Claudia V.
Unfollow Claudia V.
Share Review
Report Review

As perfect as usual
August 8, 2021

SendMyBag always gives me an extraordinary service, they are totally reliable and professional. The last time, it took only 48h to receive my suitcase.

Date of experience: August 8, 2021
GB
1 review
0 helpful votes
Follow hristo S.
Unfollow hristo S.
Share Review
Report Review

Great experience
August 7, 2021

A bit expensive, but easy to book, door to door delivery and very quick.

Date of experience: August 7, 2021
Australia
1 review
0 helpful votes
Follow Ana Y.
Unfollow Ana Y.
Share Review
Report Review

All my bags got picked up and delivered as promised but I had an extra charge for additional dimensions. After sending photos proving this extra charge was incorrect Sendmybag removed the charges.

Date of experience: August 6, 2021
France
1 review
0 helpful votes
Follow Celine U.
Unfollow Celine U.
Share Review
Report Review

Great service!
August 6, 2021

A fast and professional service! My bags arrived in the destination country in less than 72 hours, without any problems.

Date of experience: August 6, 2021
Australia
1 review
0 helpful votes
Follow Alison I.
Unfollow Alison I.
Share Review
Report Review

I simply can't fault this. The instructions were really clear and everything went compketely to plan. No hesitation in recommending this service based on my experience.

Date of experience: August 6, 2021
Spain
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Send My Bag
August 6, 2021

First rate service. Pick up in Liverpool and drop off in Spain. Easy tracking and very happy with the service. Beats lugging cases on and off a plane. Cheaper to

Date of experience: August 6, 2021
GB
1 review
0 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Share Review
Report Review

Mrs jennifer Sediri
August 6, 2021

Collected on time and delivered when expected everything intact.
Would have no hesitation in using them again

Date of experience: August 6, 2021
Germany
1 review
0 helpful votes
Follow Madita E.
Unfollow Madita E.
Share Review
Report Review

Easy and fasr
August 6, 2021

The pick up was super easy and uncomplicated. I got both my suitcases very fast and without any problems.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
Follow Peter V.
Unfollow Peter V.
Share Review
Report Review

Durham
August 6, 2021

It was easy to follow all the directions. I called with some questions. All my questions were answered clearly and courteously. Very satisfied with the whole process. Will do it again in a heartbeat.

Date of experience: August 5, 2021
NL
1 review
2 helpful votes
Follow Emil S.
Unfollow Emil S.
Share Review
Report Review

Takes no responsibility
September 4, 2021

I had an unbelievably bad experience with this company. The scheduled collection, through DHL Netherlands, never took place despite the fact that I was home the whole day waiting for the truck. Called at 15.00 and given the information that the truck was on its way. At 17.00 they said that the truck had been here at 12.50 (when I was home and no one rang the bell). When explaining that I was leaving the country tomorrow, having had tests, booked hotels, flights etcetera, Send My Bag said that they put in a request for DHL to collect in the evening. After waiting for the truck for two hours, I was notified that the request had been denied. In other words, me and my family are screwed. We need to rebook all of our travel plans, take new tests and spend another day from morning until night waiting for a new truck that might not appear. Awful service, awful communication. Think twice about placing any confidence in this company when it comes to your personal belongings.

Date of experience: August 5, 2021
GB
1 review
0 helpful votes
Follow Sonja Z.
Unfollow Sonja Z.
Share Review
Report Review

Great service, well priced.
August 5, 2021

The whole service was seamless, it was well priced and they even helped me with customs documents when I needed to request a refund(U. K.).

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
Follow Jon I.
Unfollow Jon I.
Share Review
Report Review

Fantastic service
August 5, 2021

Smooth experience with door-to-door shipping, US to Hong Kong! Much less expensive than using one of the major carriers. Would highly recommend.

Date of experience: August 4, 2021
Ireland
1 review
0 helpful votes
Follow Alacoque J.
Unfollow Alacoque J.
Share Review
Report Review

Size accuracy
August 4, 2021

I felt sentmybag over charged for bag. I had measured bag and added a few centimetres to size to be sure I was not under sizing and still I was informed that I owed extra for size of my bag. I wasn't told until bag was gone and I had no way to take pictures of it. Friends also had this experience.
Delivery was prompt and efficient.

Date of experience: August 4, 2021
GB
1 review
0 helpful votes
Follow Mrs A.
Unfollow Mrs A.
Share Review
Report Review

Fabulous service
August 4, 2021

Incredibly efficient, from the moment of placing the call to actual collection.

Date of experience: August 4, 2021