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SendMyBag

4.2

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SendMyBag Reviews Summary

SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.

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GB
1 review
0 helpful votes
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Moving back home to UK
August 19, 2021

Flights were altered for us 4 times and Send My Bag were so accommodating in altering our collection date. Eventually we managed to get on flights and arrived at our destination two days before our boxes were delivered. Fantastic service and we are so grateful to get our belongings back home. Great job
Thank you for all the help you gave us.

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Reliable, helpful and efficient!
August 19, 2021

I have used Send My Bag twice and not had a problem on either occasion. Communication is very good and tracking of package extremely useful.
Would thoroughly recommend.

Date of experience: August 19, 2021
Germany
1 review
0 helpful votes
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Very good service
August 19, 2021

Fast pickup and delivery service. The suitcase arrived undamaged

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Very professional
August 19, 2021

My experience with SendMyBag ran as smoothly as clockwork from placing my order to delivery. I asked them to collect at my address in Spain on a certain date at a certain time and they were there on the dot, they gave me a time and date for delivery and once again it was there on time. I was so impressed that I would use them again should the need arise.

Date of experience: August 19, 2021
France
1 review
0 helpful votes
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Very simple procedure
August 19, 2021

The process is very simple you fill in the form, describe what you will send (size, weight, type of parcel) and chose a date for a person to come pick it up from you place.
The person came right on time and my boxes and suitcase arrived 5 days later.

Very satisfied

Date of experience: August 19, 2021
France
1 review
0 helpful votes
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Nothing to complain about
August 19, 2021

I sent three cardboard boxes from the UK to France. They were picked up on time and the instructions were quite clear. They arrived on time as well, albeit somewhat beat up, with some of the handle holes quite torn. All items inside were intact and accounted for

Date of experience: August 19, 2021
Italy
1 review
0 helpful votes
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A good experience
August 19, 2021

It was easy to book, pack my bags and send it. It was collected on time and received on time at the destination. Great experience overall. I would use it again.

Date of experience: August 19, 2021
Spain
1 review
0 helpful votes
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Right on time
August 17, 2021

Although it was difficult to meet the criteria for the shipment (box, measures, etc.) because they were very concrete/strict, the package arrived in perfect conditions and right on time.

Date of experience: August 17, 2021
Belgium
1 review
0 helpful votes
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Simply great!
August 14, 2021

Fast, cheap.
Great service.
I had a question and contacted smb by mail. Got a complete and full answer to my question within an hour!

Date of experience: August 14, 2021
Ireland
1 review
0 helpful votes
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Very reliable
August 12, 2021

Accurate, fast and reliable. I could track the shipping very easily through the app and this gave me a further sense of reliability.

Date of experience: August 12, 2021
GB
1 review
0 helpful votes
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Great service
August 12, 2021

Fast and efficient. Highly recommended.
Fast and efficient. Highly recommended.

Date of experience: August 12, 2021
Germany
1 review
0 helpful votes
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Everything went perfectly smooth!
August 11, 2021

Everything went as expected. From pick-up to delivery and even faster than expected.
No more headache and out of pockets fees going through other service providers!
Wish I'd known about this before when I was relocating back and forth from one country to the next a lot more but I'll definitely be using it again:-)

Date of experience: August 11, 2021
GB
1 review
0 helpful votes
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5 Stars to Send My Bag
August 10, 2021

Once again, we were delighted with the service received recently from Send My Bag. The shorter time slots for collection was an added bonus. Your drivers were polite, efficient and friendly and the booking in process was easy. All in all, highly recommended.

Date of experience: August 10, 2021
Florida
2 reviews
0 helpful votes
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Door to door service
August 10, 2021

The only thing I would recommend is that you check if the bags can contain foodstuffs. I didn't know I could send tea (but not coffee) from China in my bag. However, they waited for it to quickly be switched out, so it all worked out in the end. Excellent way to bring my goods when I couldn't get back due to COVID-19.

Date of experience: August 9, 2021
Brazil
1 review
0 helpful votes
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Great!
August 9, 2021

I used the service to send my bags to a small town in Italy and the whole process was really good! I have nothing to complain about it.

Date of experience: August 9, 2021
Italy
1 review
0 helpful votes
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No issues, great service
August 9, 2021

Had to ship a large box abroad and got a recommendation to use SendMyBag. After signing up for an account and filling out all the info, they sent me the customs forms, told me exactly what I would need to have, how to prepare the box, and made sure I had a tracking number. Since we were leaving before the box was picked up, we were a little worried about everything going smoothly, but there were no issues. I could track it all the way to our destination and it arrived on-time. Incidentally, the we actually missed the delivery window and it was quickly rescheduled for the next day without issue and was received. Everything went smoothly. Only "con" was that it felt a little pricey at first but in practice it was so much easier & cheaper than trying to bring an extra suitcase on the plane or mess with other, various, shipping companies myself. They took care of everything! Would highly recommend and will use again for the next move!

Date of experience: August 9, 2021
South Carolina
1 review
1 helpful vote
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Weeks to get the bags
September 8, 2021

Pick-up was great. It took almost 2 weeks to get the bags.

Date of experience: August 9, 2021
Australia
1 review
0 helpful votes
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Fast reliable and easy to organise
August 9, 2021

Used SendMyBag several times on my trips over to Australia from uk
Have always been able to rely on the speed and efficient service they provide
My bags have arrived intact and at the destination almost as quick as it takes me to make my journey
Highly recommend them to travellers worldwide

Date of experience: August 9, 2021
France
1 review
0 helpful votes
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Very good overall. Waiting for DHL to collect the bags for the entire day is a drag but otherwise all went very well

Date of experience: August 9, 2021
Maryland
1 review
0 helpful votes
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Can't ask for more!
August 9, 2021

Used them twice over the last 5 years to move my bags - once from Washington DC to London and another time from London to Zurich. They make your move so seamless and hassle free. They're excellent!

Date of experience: August 9, 2021