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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Almost too easy. All you need is a printer. They collect from you. Arrived two days early and any queries were promptly resolved.
Always a great service that I use when travelling with the kids. Good price
Prompt collection and able to track my parcel to USA. Information regarding how to get your parcel ready is easy to follow
Great experience all very organised and reliable
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It was not my first time dealing with SendMyBag. It is always a great experience dealing with them, great customer service, great delivery on time and you can follow up your order. I will always deal with them.
Two big boxes, picked up and delivered as planned, no problem.
Used company many times. Always on time pickup. Delivery always on time if there are no customs issues. Great value USA to UK shipping. Easy website.
Very good service. Good experienced staff. Very helpful
Absolutely fantastic quick professional service parcel got to Australia from U. K. sooner than I expected. Will certainly use Send My Bag again. A great team of people even down to the guy who picked the box up
Do not use sendmybag, the service is not fit for purpose and the customer service staff is rude and horrible.
I was moving from one country to another in Europe and did not have a lot to move so I thought it was ok to use them.
Please Note that they use DHL to send your stuff by plane so they are just intermediaries. Furthermore, it is very easy to book the service but the nightmare starts afterwards. They are plenty of things that you actually can not send (and you only find out after booking them) such as most toiletries. They also have plenty of disclaimer all over the place to ensure that their customers can not make any claim.
DHL was late to deliver and delivered in many days which meant I had to take a day off. There were confusion between what DHL was telling me on the delivery and what sendmybag was telling me. Long story short, things did not go smoothly at all and the boxes came in bad state (torn)
Most importantly, where DHL called me to acknowledge, apologise for the issues encountered and even offered a refund, sendmybag did not acknowledge anything, were extremely defensive and kept on saying that there was nothing wrong and that they warned me somewhere in their terms and conditions that there could be issues like the ones I had. When I got frustrated with their attitude and that the talks got heated with sendmybag, the customer service staff, as usual, played the victims, claiming I was being rude.
All in all, run away. If you need to move things across a country, use DHL directly as their customer service is better or use a proper moving company….
Lots of paperwork now, due to Brexit, but extremely satisfied with the service - quick, cost efficient and very helpful service! Would certainly use again!
Excellent service. Phenomenal service and prices. Clear website for instructions. I would not use anyone else.
I used this service to send a luggage to Spain. They quickly took my money (and by the way they use DHL so you might as well book directly through DHL instead). From then the nightmare began, they collected my luggage, I had to take the day off work, then they started to require more paperwork for customs, I have sent the same documents 7 times to them, to DHL and to the customs in Spain. I have called them, emailed them, you name it, it will be one month in 7 days! The best part is, my luggage came back to the initial place and I have since then asked them for a refund an compensation on the damage luggage, the waste of time, the waste of money with phone calls, the added stress. Yet today is the 10th of December and nothing has been done. They are rubbish and they will not even refund you!
Saw your site on Facebook. Wanted to send parcel out to
Australia to my daughter so I said I would look into yer site and I was very happy I did. Parcel arrived safe and sound in ten days. An post was much dearer and also very slow. So glad of your service. And will definitely use this site again. I have recommended ye to other family members.
Friendly staff. Pick up on time. Delivery on time.
Sent a box from Paris to Birmingham and it arrived on time.
The process was straightforward (after completing the forms and displaying them correctly)
So, I was happy.
Used this company on a number of occasions and can highly recommend them. A very easy website, a choice of pickup times and labels ready to print very quickly
The directions on the website were clear and easy to follow. The service was excellent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members