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SendMyBag Reviews Summary
SendMyBag has a rating of 4.7 stars from 1,053 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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My daughter waited in for 2 days for collection of her case which was never uplifted on the day it was booked for. Company gave alternative place for case to be taken by herself which were for small parcel collections only. Company offered refund of funds paid and my daughter had to make alternative arrangements at additional costs to herself. Company offered apology and £5 compensation then increased to £25 but in vouchers for the company! Very disappointing service and be very careful before you think of using this company.
The best service ever so quick and it even came early. Everything was inside and the bags came to the front of my door couldn't ask for a better service. Thank you again.
I have used them several times going back and forth from the USA and the UK and have always had great service. They are helpful and friendly and make it easy to get paperwork done. I would definitely recommend them.
I had to buy a measuring tape and send pictures of me measuring the suitcase twice for the charge of £38.40 to be dropped. Too much hassle and no compensation was provided. If I pay for a service and then am wrongly accused of providing false measurements, I'd expect at least a proper apology.
I wish they operated in Brazil because I would definitely hire them. I sent a 23kg suitcase from Hamburg to Rome and the service was great. They picked up and delivered on time and answered emails almost immediately. The tag they send is also very helpful.
The whole experience with Send My Bag was excellent - bags were picked up as requested & arrived on time at my destination.
The contents of one or 2 of my cases had got wet in transit but that would have been due to the processing at the airports which, I assume, is outside the control of Send My Bag.
The only other comment I would make is that it would be better if they could provide a 2hr time slot for picking up the bags. I was only told they would be there between 09.00 and 18.00 on the specified day - they finally arrived at 16.30 which meant that I had had to wait at home all that day when I could have been out taking care of other preparations for my departure.
However, I would definitely recommend their service to others.
Things started off fairly well. I packed up 6 boxes making extra sure that my fragile items were very well-wrapped. SendMyBag was unclear on who was picking up what or when, but my boxes got delivered more or less on time.
Half my items were broken, including less fragile items. All I got was an "oops" and reimbursement for not even half a box.
Amazing service very efficient would definitely and use again if needed
Highly recommend very Fast efficient service. I use to Send stuff to Australia and it arrives swiftly and in great condition. Has excellent tracking system
Fast, reliable and great customer support, I strongly recommend! I used Sendmybag two times, it's always been super smooth
Really, I am quite happy overall with everything. System requires me to put at least 50 characters, so I keep writing right now.
Great service with fast delivery. Very pleased! Suitcase and box arrived quickly and undamaged. Easy online process to set up.
The service offered is always very reliable.
I already use it many times to receive boxes from my family in Italy.
Reliable excellent value for money service with well informed customer service
My experience was seamless, on time with absolutely no issues that I needed to be concerned. One out of 3 bags did not arrive on time but SendMy Bad took care of it and the next day I received my 3rd bag. Thank you
I have used send my bag many times in the past and they always provide an excellent service.
I used this company to send two boxes from the USA to Czechia. They promise to take care of everything and smooth delivery. As instructed I have bought boxes on Amazon size 20x15x15 that made a volume of 4.5 cubic feet within their requirements. I also weighed each of the 2 boxes and none of them exceeded 33 lb (as required). As it turned out you need to spend 12 months abroad to send your package without custom fees but nobody told us. We got an email from DHL with numerous documents to fill (all in Czech) and in the end, they demanded an extra $300 for delivery. We called the company but they did not want to help. They claim that they ship internationally but had no idea what are the customs rules in Czechia. It would be cheaper for us if we took these boxes with us to the plane and pay an extra $3 per pound.
And today, after a week from delivery I got an email that we owe them an additional $34 for overweight. This is a dya light robbery. Do not trust this company. They don't have any shame!
They used DHL to subcontract my shipping.
DHL charged me with inappropriate fees,
Customer service has not been helpful.
It happened in march 2021, we are April 16th 2022 and I still haven't been refunded.
SendMyBag customer service is useless!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members