SendMyBagReviews 1,052

The package drop off and pick up worked exactly as promised. It was convenient for me because I didn't want to haul an extra bag around Europe. My only problem, was that when I returned home I found my bag had been severely damaged. It was a hard shell suitcase and it was cracked and had a big hole in the top where rain or some sort of water intruded. My clothes are wet and my leather shoes actually had mold on them. They treat these bags like cargo apparently so I'm not sure I would use it again unless I had a pretty beat up piece of luggage that I did not care about.

We travelled to Belfast N. Ireland for a two week break so booked SendMyBag to take our two suitcases. Very easy to arrange booking and chose a date several days before our expected arrival in Belfast. The bags were promptly collected from our home and off they went. We were able to track their progress and knew when they had arrived at their destination. When we returned two weeks later our son took them to the DHL depot in Belfast and all this can be tracked. The bags were a bit slower returning but this due to security/custom checks. Two bags and lots of washing safely back at home. No problems handling bags on/off trains or at the airport. A very satisfactory solution.

Having used SendmyBag before with perfect results, I sent a bag in January 2022. Since being widowed, and having had a shoulder repair, travelling with my physically and intellectually impaired brother is a little stressful. So I thought rather than add a bag to flight after Christmas I'd use SendmyBag. £37 was cheaper than adding it anyway. However, I have been hounded by FedEx ever since February and have now had to pay them €27.20 on top. So no, I won't be using again and neither will I recommend it.

Very good value for money and good customer service. I woul recommend it to everybody. Keep the good service!

My daughter waited in for 2 days for collection of her case which was never uplifted on the day it was booked for. Company gave alternative place for case to be taken by herself which were for small parcel collections only. Company offered refund of funds paid and my daughter had to make alternative arrangements at additional costs to herself. Company offered apology and £5 compensation then increased to £25 but in vouchers for the company! Very disappointing service and be very careful before you think of using this company.