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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Seemed complicated at first but if steps are followed it works. I didn't leave enough time to get bag tags (would do earlier next time) however local ups shop saved the day giving me theirs. Pick up easy! Delivery was a day early which caused bit of panic but turned out okay! Fab service all in all.
Great price,picked up on time,delivered on time. What more can anyone ask.
I sent a framed painting to London. The whole experience...from the paperwork to the pickup to the delivery...was easy and ontime. Painting arrived in perfect condition.
This is the first time I have used send my bag to send my daughter's personal belongings to US. The website is very easy to use and gives all detailed information and really guides you through the process. The courier arrived and collected the box which was super fast to reach LA. All in all a perfect experience.
Cases picked up on schedule and delivered safely ahead of schedule
Clear instructions on packing, very efficient pick up and dispatch and arrived in no time, in perfect shape. Can't recommend enough.
I had a great experience wit send my bag. Service was excellent. Did what they said they would do. Very satisfied
My bag was picked up my duffle on the due day (a pick up window would be really useful) and delivered to Glasgow within 4 days. Very happy with the service. Not so happy when I tried to book return of the same bag to find that SendMy Bag would not return a duffle to the US. I did not receive a satisfactory explanation for why not.
We use SendMyBag at least once annually. It saves stress and physical fatigue when transiting via multiple modes of transportation. Pickup and delivery are always on time, items always in perfect condition. Simply...the BEST!
I have used SendMyBag in my last 7 moves, both inside and outside the EU, and it has been a game changer. Pack your bags properly, use double walled cardboard, and send my bag will do the rest. Consistently speedy service, competitive prices, and you can't beat door to door pick-up and delivery!
From moment I sent my request until my daughter received her parcel I had excellent customer service advised where and when parcel would be delivered. Excellent care and great value for money
I have been using Send my Bag for a number of years. I frequently travel to see family overseas for extended time. Send my Bag has been a life saver. As an older traveler I am able to save time, money and trouble going through airports. My bags have never been delayed or damaged and I can arrive at my destination with all of my belongings safe and sound.
Highly recommend them
The only aspect of this company's service was that I had to send a letter of explanation about why I was not flying out to Italy with the bags I was sending. Interesting when the company is called Send my Bag.
Very good experience with my shipping from Doha to London. Good communication, fast delivery. Would recommand.
Everything went ahead of schedule and I was kept posted
Conflicting information from company and delivery service, incorrect information every time, and huge amounts of time wasted sitting for a bag that doesn't show up.
Customs clearance presented on site on 5th. Then informed it hasn't cleared customs on 7th, then informed it has on 7th, then it hasn't on 8th. Delivery date meant to be 7th morning, then 7th afternoon, then there was a systems issue. Then 8th morning, then suddently they had no idea where the bag was, then 8th evening - still no show. Then 9th morning, then 9th afternoon informed I'd accepted to receive delivery th 10th (untrue - never spoke to them). You're basically supposed to sit at home a whole business week for your bag to maybe show up one day, with no real/reliable tracking. I wouldn't use nor recommend this service unless you sit and work from home all day with no other plans in life.
I chose this company to send my moving luggage from Canada to Mexico. There were only four boxes of personal effects (clothes, shoes, kitchen accessories and some toys).
I followed all Send my bag rules and recommendations, filled out the forms, and packed everything according to their guidelines. I also paid insurance coverage in case of loss of luggage.
Upon arrival in Mexico, the local customs requested a document that I had never heard of, and that apparently I had to process before leaving Canada. Without this document, I could not recover my things, and there's no way to get it now.
When I asked the Send my bag team for help, they only told me that I should have thoroughly investigated the local customs guidelines, and explained that I did need the document, thus confirming that they knew this could happen but never warned me.
If I'm lucky I'll be able to recover one of the four boxes I sent. Send my bag refuses to answer for the rest of the things despite the fact that I paid for the insurance (and service) and that my belongings are clearly unrecoverable, as the very terms of Send my bag indicate.
If any attorneys read this, I'm open to recommendations.
Great communication. The bag was delivered on time. All went as expected from this excellent company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members