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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Communication and service with the entire SMB team has been excellent, from customer service to the delivery team! The entire process was seamless and I cannot thank everyone for making this such a pleasant experience! Shipping my bag was so worth it!
My box has been send very quickly in less than a week and arrived in a perfect condition.
My daughter lives abroad and I have used Send mybag many times. Excellent on time delivery every single time!
SendMyBag kept me informed every step of the process, even when US customs held the bag they kept the bag moving along and me up to date.
I needed to send a lot of gifts to my family in Europe. I usually used USPS but could never be sure when my package would arrive…6 days? 6 weeks or one time almost 2 months! My daughter suggested Send My Bag. The cost was less, the process was easy and my bag full of gifts was picked up at my house and delivered to my daughter's house in France FOUR days later!
I needed to sort getting my luggage from Austria to the UK, by remote. An excellent service, quick and complete labelling and instructions. Reasonably priced.
Relax. They take care of everything. Shipped nine suitcases and two guitar cases. All arrived on time - two arrived early!
My case was lifted from my door and brought to my daughter's house for me.
I didn't need to carry a heavy bag around the airport, trains or buses. Plus, it was much cheaper than checking in my case for hold luggage on my flight.
I'd definitely recommend this service. Its so easy and convenient.
Thanks for great service!
Very good organization and good price for value. Recommend!
My luggage arrived very quickly, and safely. HIGHLY recommend. Very thorough instructions and extremely solid service with a low price tag!
Excellent. From first contact via email, to further contact by phone, the experience was handled efficiently and professionally. My suitcase was picked up in London and delivered to a Melbourne address 6 days later. All in good order- I was most impressed and will use this outstanding service again
Speedy service & arrived on time. Excellent tracking service and very easy to use
Send my bag collected and delivered as they said they would, such a relief to know my sons snowboard and bag were in safe hands
I absolutely needed a suitcase from home prior to my arrival at the hotel during a business trip.
The service was excellent from the beginning. No problem at all. Very professional.
Having never done this before I didn't know what to expect. However, even though it was a bit complicated, the process was explained clearly and efficiently. My bag arrived quickly, no hold-ups, no dramas. The courier support once it landed in Australia was excellent.
My suitcase took only 8 days door to door to reach New Zealand from UK.
The tracking info kept me informed all the way. Very satisfied with Sendmybag
Absolutely seamless. Would highly recommend this service. The app specifically makes it very easy to follow your bag every step of the way.
I was sending a box to Ireland which was advertised as £27, the total turned out to be a little less than £100. I entered all the correct details of the one box (size and weight). The box was collected, no issues. When arrived in the other country I got an email saying it will not be released until a payment was made because the box exceeded the amount. The box was 30x20x20 and under 30kg. I was desperate to get this box with my Newborns belongings as moved to another country. Then I received an email saying I needed to pay more for custom charges even though all the items in the box were personal belongings. Total scam.
è già la seconda volta che uso questo servizio e sono completamente soddisfatto! Consigliatissimo!
Super good, I just paid too much compared to the actual weight cause I was not sure at time of the purchase how much weight I was achieving, but ok
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca, Thanks for taking the time to leave a review. Regarding the €20 clearance fee, the following text is displayed at every stage of the order process and must be ticked in agreement to in order to place an order; "If shipping 'Personal Effects' a €20 personal effects clearance fee is payable directly to our courier partner prior to delivery being attempted.". I can only assume someone else has placed the order on your behalf and not passed this information on, but as you can see we are very clear and upfront about this customs charge. With regards to the oversize fee, all boxes are scanned in transit and fees are raised for items which exceed the size or weight allowance purchased, while mistakes are rare, we have a straight forward dispute process, which is outlined in the email sent advising of the additional charge. I can see you are in touch with our team and they will be happy to walk you through the dispute process. Many Thanks, Send My Bag