SendMyBagReviews 1,052

Absolutely horrible experience. The SendMyBag website has very misleading language at the time of purchase. Specifically, it states that it is not necessary to itemise parcel contents for customs. Given that my box was packed six years ago, prior to my international move, I only had a general idea of what was in the box (ie, old books, clothes, and shoes). However, after I completed my packing list (old books, shoes, and clothing), SendMyBox personnel told me I was obliged to provide more detail. I told them I couldn't, and would the please issue a refund. This was within TWO HOURS of my initial purchase. I asked kindly for the refund via email and explained that I had believed, per their website, that a general description would be suitable and a detailed itemisation would not be required. (Prior to purchase the website states the following " Customs... you do not need to list everything..." and it gives "books, baby clothes, and kitchen utensils" as an example of a description suitable for customs.) I then called customer service and read the language on their site to them and explained that the pre-purchase instructions were inaccurate and that I never would have made the purchase had I known I would be required to itemise. Nevertheless, they refused the refund. I went round in circles in email and on the phone, and finally, they agreed to 85% -- retaining well over 30 euros for an order that had been placed only two hours earlier and booked for nine days out. I would not recommend this company to anyone.

WOULD NOT RECOMMEND THIS COMPANY
I have used Send my Bag on 3 occasions, the second time the box arrived extremely damaged and split open on the side as if a baggage truck had driven over it.
The third occasion just sent 2 weeks ago, I paid to send from UK to USA and was quoted 3 to 4 days, it took 7 days!

I had to wait in for 3 days for the collection, the first day the driver called extremely early before the scheduled time slot and did not ring my phone number or leaving a calling card, so I had waited in all day for nothing. The second day no one arrived at all. It was collected in the afternoon on the third day.

Contacted customer service twice and all they offered was a £20 refund, the reason being
Our Terms of Service state that collection may not take place on the requested date.

I had asked for a refund of 40% of the value paid. Hence I will not be suing this company again.

Would not recommend - if I had my chance over, I would have gone directly through DHL. I used Send My Bag in December to move six boxes from London to Barcelona. My box collection was missed two days in a row. It had serious consequences for me, meaning that I had to spend 23 hours in total over three days waiting in my empty apartment for collection, going out of my mind with anxiety. These were some of my final days in the city, and I missed a bunch of my plans, including leaving drinks and an award night at work. Staff consistently assured me the mistake wouldn't happen again, but it did. Nothing was done to ensure the boxes were collected on the second day, staff were almost all very rude and insensitive to the distress I was in. The boxes finally got to their destination late, causing me more problems. For all this, I was offered a 15% refund - a joke. I am sure many people have a good experience with this company, but what I can say is that if anything goes wrong, they are unwilling and unable to guarantee they sort the problem out and compensate for the impact on customers. I had far more help from DHL, who Send My Bag contract to do the pickup. Better to just pay a bit more and go with a more professional outfit like DHL.