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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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I hired SendMyBag's service when moving from Germany to Sweden, to transport suitcases and boxes. The service is great, very reliable, super fast, and the prices are very affordable even for students. Customer service is very helpful! Will definitely use their service again.
Excellent gets there before it's ment too. They email them to say they will be there no better service than you
My case was delivered to my hotel on time and to my home. So much better than having your suitcase with you on a long journey
Awesome delivery service not at all slow, parcel arrive in damaged as well
During a recent month-long vacation through several countries in Europe, I utilized the services of SendMyBag for the very first time. Half of the trip was on a cruise and I decided to bring a large suitcase and a carry-on. I was reluctant to haul large luggage on/off trains and had the large bag sent from Florence to Rome via SendMyBag. The service was reasonably priced and simple to do. I was pleased with the end result.
The service was very fast, I am very happy, I can only say that it could be better if the explanation on the labels was more detailed.
I had problems with them, I don't know what was inside the box.
From start to finish, this was a smooth seamless process of door-to-door service at a competitive cost. I highly recommend Sendmybag to anyone looking for an international freight service.
I had few issues with my packing list and it was quickly resolved at 7am in the morning! Packages was picked up and dropped off very quickly, most definetly use this company again.
Needed to send a large package of personal items from New Zealand to London on completion of a work contract. Saw that SendMyBag also sends boxes as well as bags. Followed the simple, straight-forward directions on line and arranged for my box to be picked up from hotel reception.
Box was picked up on time and delivered to London in perfect condition within a few days.
Will use this service again whenever needed as it is simple, quick and efficient to use.
Excellent service at every stage. Both parties well informed at all stages. Simple process online and much cheaper than airline baggage costs. Picked up and delivered in scheduled window. Have already recommended to others.
Really impressed from service, very seful for moving with car an not overload it
I sent 3 suitcases and a box at same price of luggage boarding
I couldn't have been treated any better. We had an issue and it was sorted to our complete satisfaction.
Very smooth as normal. Comms, tracking and delivery to my friends in Southern Italy
I've used this service a few times and always professional and dependable.
Great communication and ease of website to track shipment
All went smoothly and my suitcase was even delivered quicker than expected. Very happy with the service.
I was very pleased with this service. Very reliable, on time, very convenient. Definitely will book them again.
While I've used and been happy with SendMyBag in the past, this most recent time has been less positive. I used them to move overseas (from France to the USA) and despite following their rigorous packing instructions for my cardboard boxes, two of them arrived completely destroyed, with gaping holes in the side and with my items falling out (many items totally lost in transit, due to these holes.) A third item, a suitcase, arrived completely damaged as well--the handle totally snapped off, and another gaping hole in the side. Furthermore, I just got an email from SendMyBag saying that I need to pay an overage fee since the boxes were too big, although I measured them all and specifically ordered boxes that fit within the SendMyBag limits--and the only way to dispute the order is to send photos of the boxes * with the SendMyBag label still attached*--but my boxes arrived weeks ago, and I no longer have them. The fact that they wait to send the "you owe us extra money and the only way to dispute it is with photos of the boxes you unpacked and threw away 10 days ago" email *well after* the bags have arrived (i.e. Knowing full well that most customers have likely unpacked already, thus rendering themselves unable to dispute an overage fee claim) isn't cool. Don't think I'd use them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members