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Sendle Reviews Summary
Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.
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Sendle takes the complications out of shipping. I couldn't be more pleased with the speed, the fact I can print a simple label at home and most important - leave the package outside my front door.
Parcel box arrived safely, even though not all of them at the same time and still in the time frame.
Easy, prompt hassle free deliveries, and great price.
When I first reached out the customer service lady on chat said I would get a transcript of our chat. But I never did and the second person I chatted to over chat said that Sendle don't do transcripts. The issue I raised on Thursday STILL doesn't have an answer and it's ONE WEEK later.
When I signed up for a "pro" account, I was told I would have a dedicated account manager, however on I have been told by one of the people of the Chat, that Sendle don't have account managers. All a bit crap and customer service aren't trained very well
Everything has been great so far. Love that I can ship carbon neutral. But I would love for there to be a wix store integration so that customers can get live shipping rates with Sendle during checkout. Using Shippo only integrates with Sendle Australia.
Hi Jon, thank you for leaving a feedback. At this time, we do not have integration with Wix yet. Rest assured that we've passed on your feedback to our Integrations team so we can further look into this. :)
Been with Sendle from their beginning, I avoid Aust Post as much as I can because Sendle are the best.
Convenient, value, reliable and fast frieght... All the good stuff.
Quick Response and great followup service. Updates a great help. We are retiring but have relied on their service for years. Cannot recommend highly enough. Five Star Service.
No satisfactory response to my enquiry, seems couriers please delivered our goods to a random address 4 streets away from our customer.
The courier Pick up service and delivery service on time.
Never ever trust this people. I sent my parcel from Mel-Perth. It was supposed to be delivered on 7th July 2023 but the tracking stopped from 3rd July. I waited till 10th July and raised a complaint. They took 7 days for investigation and yesterday (18th July) they told me that the parcel is lost in transit.
I know exactly what happened, they scanned my parcel to check for dangerous goods, found expensive items (I had gifts from friends - New Kathmandu jacket, tommy sweatshirt, Apple multipurpose charger, sketcher shoes, parker pen, dairy and new PPE kit) so finally they decided to steal it and mention it as lost in transit.
Now they are offering 100$ cover (if I provide bill to all goods mentioned above) but my products were worth more than 1400$ and moreover they are gifts which are priceless. The people working here are greedy. So they steal the parcel when they see valuables.
STAY AWAY FROM THESE PEOPLE.
Hi Mohan, apologies that this was the experience you had with your parcel, STNBZFM. We truly understand where you're coming from on this. I can see that our Support Champs on the backend have sent you an email to further discuss this under Ref#103208 and #3101741.
In case there's anything else you'd like to add or further discuss, please feel free to send them through the aforementioned thread so we can have this addressed right away. Appreciate your continued patience and understanding, Mohan.
Happy with the convenience Sendle offers me
My customers love the speed of delivery and 99% of deliveries are problem free.
It's wonderful to hear about your Sendle experience. Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)
Orders haven't been picked up for a week. Keep getting unsuccessful pick-up notifications where the pick address is always attended.
There is no number to communicate with no one to speak to except emails, which is very frustrating for us and our customers, hence lowering the standard of our business.
90% picked up next day.
Hassle free. Very fair prices and drivers in my area are friendly.
Saves me going to the post office for alot of my parcels.
Recommended
Been waiting weeks for my parce to arrive will never use this service for myself Australia Post is much quicker. Too slow
Sendle not picking up parcel after 5 days - utter disbelief that no one came to pick it up - even after support team promised to accelerate order. Melbourne metro too.
Not using them again - rubbish.
I got my package within 48 hours. Very well delivered. I wasn't aware of the service when I ordered it.
It's wonderful to hear about your Sendle experience. Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)
Sendle has been a cost effective, user friendly courier service that has helped me get resources to our interstate clients and colleagues with a minimum of fuss. The dashboard is clear and up dated regularly so I can track deliveries and invoices easily.
It's wonderful to hear about your Sendle experience, Julie! Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)
Prompt pick up and deliveries. Good pricing Australia wide.
Thank you for sharing your Sendle experience, Howard! We're really happy to hear that our service works for you. :)
Sendle use 3rd party not their own staff. At times the 3rd party are totally useless. Recent pickup took 3 attempts and a week for success. The pickup driver of the 3rd party was awful just drove in and through without even getting out of van. Shocker!
Really sorry about this experience and thank you for bringing this up. We had this incident taken up with our courier managers to understand and address any challenges in collecting your parcels successfully out of your location. We take these instances seriously and this has been raised with the team to help bridge the gap in the overall courier performance and to help us serve you better moving forward.
As they have lost BP as drop off I'm going to stop using them as All others are crap where to have to par car and walk into a shopping centre
BP was so much faster to drop off
From the business
Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Really sorry to hear about this experience and thanks for raising this with us. This has been logged with the relevant teams as we try our best to ensure that we are taking steps in the right direction toward better overall support and courier performance. Really hope we can turn things around and provide you with a better experience next time.