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Sendle

2.2

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Sendle Reviews Summary

Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
55
value
37
shipping
38
returns
29
quality
35
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Canada
1 review
0 helpful votes
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Fast
June 14, 2023

I love sendle now! Fast delivery and pick up from your doorstep.

Date of experience: June 14, 2023
Carla R. Sendle Rep
over a year old

It's wonderful to hear about your Sendle experience, Swati. Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

New York
1 review
0 helpful votes
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Great!
June 14, 2023

Good service, good shipping prices and fast deliveries.

Date of experience: June 14, 2023
Australia
2 reviews
0 helpful votes
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This is the worst courier service in Melbourne! Had to collect from the depot after wasting over a week with failed deliveries by incompetent delivery personnel. No customer service number to call them and very poor customer service on the Chat service. I have no words to describe my frustration with them. PLEASE DO NOT USE!

Sendle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2023
Australia
1 review
0 helpful votes
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Good Service most of the time.
June 14, 2023

Mostly parcels picked up by courier please but when aramax has to pick up the parcel then no one turns up and then I cancel the order and send through Australia post.

Date of experience: June 14, 2023
Jessica T. Sendle Rep
over a year old

Hi there, we're sorry to hear about this experience. You can rest assured that we have now raised this incident to our Network team so that they can look deeper into our courier partner's performance in your area and hopefully prevent such instances from happening again. We want to help our couriers improve their service, as we have partnered with them for our pickups and deliveries. Thanks for bringing this to our attention!

Canada
1 review
0 helpful votes
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Only suggestion
June 14, 2023

I absolutely love your service as a small business, but I'd love to have the ability to send more than one package to the same receiver as a single transaction. Makes it possible to include a packing slip and have a single tracking number for the total shipment.

Date of experience: June 13, 2023
Carla R. Sendle Rep
over a year old

Hi Lael! Thanks for this feedback. We’ve made it easy to send multiple parcels to the same location. Here's a guide to the Sendle resend feature, allowing you to book multiple parcels effortlessly: https://support.sendle.com/hc/en-au/articles/211912378-Copying-an-order-and-sending-multiple-boxes. Hope this helps!

Australia
1 review
0 helpful votes
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Very reliable
June 14, 2023

Our local pick-up guy is awesome. He knows exactly what he's picking up and we can remotely let him through the main door to collect parcels

Date of experience: June 13, 2023
Abi D. Sendle Rep
over a year old

Thanks for leaving a review! We're happy to hear about your experience. :)

Australia
1 review
3 helpful votes
Follow Sophia Mundi T.
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Unfortunately, the Melbourne parcel was not picked up from the School - after 2 x days of waiting. Many other businesses in the Abbotsford Convent use sendle - including companies in the building right next to us! I'm uncertain of what the issues was as there was PLENTY of access - a Main Gate and entrance to the precinct is very clear.

Date of experience: June 13, 2023
Jessica T. Sendle Rep
over a year old

Hi there! Really sorry to hear that your parcel was not picked up successfully this morning and that you had to cancel it. We understand how concerning this must have been for you especially when our partner courier has been able to collect packages from your collection successfully previously. We'll have this taken up with our pickup provider to understand the circumstances around this pickup. Thanks again for this feedback. We take these instances seriously and this incident has been raised with the team to help bridge any gap in the overall courier performance and to help us serve you better moving forward.

Australia
2 reviews
2 helpful votes
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I used to use Sendle all the time as their pricing was great. However with added levies and fees Aus Post is MUCH cheaper, especially to more rural areas. I understand fuel costs more but when I can send a package with Sendle for $30 or Aus Post for $17 its a no brainer.
I have spoken of this before and although I understand some charge increases, it's still disappointing especially for small business. The constand social media ads for your 250g parcels services is also infuriating as it's not available to my area and I am in Metro Melbourne?
Oh well.

Date of experience: June 13, 2023
Jessica T. Sendle Rep
over a year old

Thanks a lot for this feedback, Liz. With regard to sending out 250g parcels, kindly note that under your plan, at the moment, this service is available for dropoff only. You may check out the Hubbed locations close by here: https://try.sendle.com/drop-off-locations. Regarding your concern about pricing, please allow us to look into this for you. Send us a message via our live chat facility or email so we can have our Support Champs check further on this. Just head to the lower-right section of our Help Centre page to get started: https://support.sendle.com/hc/en-au. Thanks and hope to see you there!

Australia
1 review
0 helpful votes
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I had parcels to send in various states. All were collected on time and almost all delivered; one parcel was incorrectly addressed (receiver's fault) and within a few days was returned intact. Excellent service.

Date of experience: June 13, 2023
Abi D. Sendle Rep
over a year old

Thank you for sharing your Sendle experience, Cec! We appreciate it. Cheers to more parcels :)

GB
1 review
0 helpful votes
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A wise Decision/Chioce
June 9, 2023

Since I moved into the UK 2019, I have struggled with maintaining a good hair, I braid sometimes but mostly use wigs. I have never gone outside with my natural hair. As an African I want to be proud of my natural hair anytime in respective of the country I find myself. My hairs breaks and falls and the side edges of my hair are almost gone. So when when saw adovz I decided to give it a try, I believe this is a wise decision and choice I have made. I have taken a photo of Before and I have started using the products, I bought the complete set. Will be I observing it, I believe in 3 months I will take another photo and see the changes. Will be coming back to leave another review with proofs. So please if you want to nourish your hair, go ahead and give it a try with confidence that it will work for you too. Thanks
Ms Beauty.

Date of experience: June 9, 2023
Nevada
2 reviews
0 helpful votes
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Post office says parcel was delivered May 1,2023; but my sister-in-law never received it. She has questioned the person at their front desk of her care home who claims she did not receive a parcel from me. Don't know who to blame or how to check it out further...just considered lost.

This is first time one of my parcels sent with Sendle has had a problem. I do not believe it is Sendle's problem but the home where my relative lives...

Sendle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Australia
1 review
0 helpful votes
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S483YKF
July 5, 2023

At the chat session the rep was very helpful however i have still not received any outcome for my question.

Sendle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2023
Australia
1 review
0 helpful votes
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MISSING GOODS
June 5, 2023

Have had fairly good delivery but one box with goods worth over $700 went missing and was never found. Also when sending to Tasmania, i may send 8 boxes same size and one box smaller and 8 will go with one company and the smaller one with another courier! Dont know who they are going with until labels are complete. Thank you

Sendle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2023
Canada
1 review
0 helpful votes
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Wait and See
June 4, 2023

So far, I like the savings that I am getting most of the time with using Sendle services. They have been pretty reliable (once they didn't pick up when scheduled too, but that was a miss communication) so far.

I love that they pick up and deliver to the customer's door.

I hope that they can keep up the good service!

Date of experience: June 4, 2023
Jessica T. Sendle Rep
over a year old

Hey Sandra! Thank you so much for your feedback. Looking forward to Sendling more with you

Australia
1 review
0 helpful votes
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And away it goes
June 4, 2023

Is takes all the hassle out of sending. Pickup, tracking & delivery.

Date of experience: June 4, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

Australia
1 review
0 helpful votes
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Parcel Correction
June 4, 2023

Sendle was very good when I accidentally weighed my parcel wrong. They showed the adjustment on my invoice. I was happy with the way they did that.

Date of experience: June 3, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

Australia
1 review
0 helpful votes
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Awesome Service!
June 4, 2023

Great app, great model, so simple to use, fair prices and awesome online tracking.Highly recommend it.

Date of experience: June 3, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

Canada
3 reviews
1 helpful vote
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Ive must of have 4 different occasions where no one shows up to pick up the packages. This is a fake company here in Canada.

Sendle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Australia
1 review
0 helpful votes
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Speedy Service
June 2, 2023

Excellent service, picked up by courier,no fuss. From the initial contact to pick up a seamless process

Date of experience: June 2, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

Australia
1 review
0 helpful votes
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I've sent a number of items via Sendle. My parcels are received promptly. The cost is reasonable and items arrive in one piece.
Very satisfied. Will continue to use Sendle when needed.

Date of experience: June 2, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)

From the business

Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.