SendleReviews 515

If you're looking for a company that excels at not delivering your order, congratulations — you've found the industry leader. My package was sent to the wrong address, and apparently that was the last time a human being was involved in this process.

I've contacted them repeatedly, and in return I've received a stunning collection of automated responses that say absolutely nothing and accomplish even less. It's like emailing a brick wall, but the brick wall would probably have better customer service.

At this point, I'm convinced their "support team" is just a Roomba bumping into a keyboard.

Still no corrected address. Still no package. Still no actual human interaction. But hey — if you love frustration, nonsense replies, and the thrilling mystery of where your purchase actually ended up, this is the company for you.

Otherwise, run.

Delivered a parcel that was damaged and the parcel basically open. No call, No knock on the door, no explanation. If these guys can deliver a parcel in such bad condition how could you trust them with your delivery?

If I could leave less than 1 star I would. I was charged an excess size charge for an item I didn't book I didn't get the size package wrong eBay did the weight was correct at 400g but they also charge by the Litre... Refused to refund the excess charge could have sent it by Australia Post cheaper and quicker but was third party forced into using sendle by eBay... It's a nice little scam they have going on... eBay make mistakes and books the package with sendle and send customers sendles way and sendle adds excessive charges that the person using the services is unaware of as eBay are the ones making the booking and ticking off on terms and conditions that they never informed the person sending the package of. And when the additional charges are debited, eBay refer you back to sendle to be denied a refund because apparently you were fully informed of these charges when you booked the package.

It was great. I needed to mail small packages and Sendle allow me. Others have more strict rues. Sendle is more flexible. It was fast. All of them where in San Diego where I life and all my testers have the package the next day, one more day for the package to Temecula I have a issue with a parcel, but the problem wasn't Sendle. It was a personal challenge with my tester but the parcel was solved and every one are happy. Sendle was very supportive in this case and I really appreciate. I am going to use your service too to mail my products to Georgia. Thank you so much! I love you 😊

I was lured by the good pricing but NONE of my shipments made it to my customers - the tracking updates were vague and misleading and no explanation was given about specifically why my packages were "non-compliant". I have shipped over 300 of these exact packages with Canada post and never once was a single package deemed non-compliant. Customer service was zero help and no refunds were offered. A NIGHTMARE!

I have never been mucked around more by a courier company in my life. After finding out that Sendle packages DO NOT GO TO LOCAL DEPOTS if you are unable to be there for delivery, I was told that I would have to arrange a re-delivery. As my partner and myself work full time, our only option was for my partner to take Wednesday off of work UNPAID so that someone would be home. The reason we chose Wednesday was because that was what was to told to us as Monday and Tuesday were to soon, but we were assured Wednesday would work. Now come Wednesday, not ONE SINGLE UPDATE. I have spoken to multiple different people who I have had to explain my story to every single time and when I asked if I could call back the same person (John Lery), I was told this was not available. I was then called back by "Justine" who said that she had the contact number for Couriers Please (?) which I was told by John didn't exist. Upon calling the provided number, I found that this number was ONLY FOR BUSINESSES WHO WERE SENDING PACKAGES. It is now 1pm and still nothing. All I have wanted is a definitive answer if my package would be delivered today so that if the answer was no, my partner would be able to go to work. This has not happened and I am now not getting any call backs from Sendle. Horrible, horrible experience that is still continuing.

Easy to create a shipping label and punctual delivery. Delivery confirming notification for every parcel.

Sendle (Couriers Please) are the absolute stand out in utterly inferior performance. On two occasions in the last fortnight they have absolutely failed to deliver and their drivers have been proven to be pathological liars. On 31 March an item was supposed to have been delivered to my business address but the driver recorded on the tracking that our business was "permanently closed". I was onto this within an hour and provided them CCTV footage of the van pulling in, the driver never getting out, me walking past the front of the van (and waving to the driver) as I walked past to speak to a customer and was promised redelivery which also appeared on the tracking. Incredibly, the following day, the tracking had reverted to the business being permanently closed and the item had been returned to sender. The sender received the item back on 15 April and it had been completely destroyed in transit and Sendle categorically refuse to do anything about it. Second parcel was due to arrive so I pre-emptively contacted Sendle to avoid the complete farce of the first parcel but I may as well have saved my time. Received an email at 5:24 PM on 15 April (yesterday) to advise my parcel was on board for delivery that day. I contacted them immediately (around 4-5 minutes later) and was told the driver had tried to deliver at 8:24 AM but that the business was closed; back to the CCTV footage which proved the business was well and truly open and a van hadn't even done a drive-by. There had been ZERO on the tracking to suggest that the item was out for delivery when I left work at 5:00pm. Today they're at a loss to explain what went wrong and their communications are full of platitudes and completely unhelpful "assurances" that they care but they still absolutely refuse to offer any sort of service or delivery updates. The first, destroyed, parcel they absolutely refuse to provide compensation for and now they've mis-delivered the second parcel and haven't the vaguest interest in actually doing anything constructive about resolving the issue.

Absolutely horrible service. I am so disappointed. I needed a parcel to be sent to a customer within 2-3 days and it took over a week to process. None of the staff could help me and just dragged on the process. No one came to pick up my parcel even after putting in an urgent pickup... i ended up cancelling and driving 2 hours to drop off the parcel myself. Never using it again.

Terrible company who subs out to even worse couriers... they have no clue what is going on and just come back with excuse after excuse... the post office is faster and cheaper so please save your money and frustration and NEVER use these scammers

After so much back and forth, Sendle finally admitted that they've lost my parcel. They however, made the process to get claim compensation nearly impossible. Facts:
1. My item was worth $300 (I have proof from my ebay)
2. Shipping cost was $17
3. Sendle lost the parcel and admitted to it.
4. Sendle refused to refund both the shipping cost and the cover amount (up to $100) Even if Sendle was to compensate me, it would have only covered 30% of the actual loss. Sendle hid behind "their process" which required full and detailed invoices for both buying and selling the item in question. They questioned the legitimacy of my claim when the only undisputed fact is that they lost my item. Their cover team were incredibly rude and unhelpful. I have explained repeatedly why a sales invoice cannot be provided. But they insisted on either that or a statutory declaration stating which business I bought the item from. My item was bought directly from an individual. Their process would disqualify a lot of items being sold on ebay, and it's by design! A customer focused company would've rectified the issue as soon as possible. Sendle on the other hand made it incredibly difficult for all involved. Me and my buyer who never got the item. This company is rotten to the very core. Save yourself some pain and use Auspost instead!

This is the worst company I've ever dealt with. Lost my package and they are so incompetent
Delivery was a week late and then never arrived at all

Pickup? More Like Pick-never~ Want to play a fun game of "Will They or Won't They"? Schedule a pickup and watch as your packages become permanent decorations by your door while you wait for the Sendle driver to never show up. It's like waiting for your crush to text back, only to realize after weeks that it was never going to work out and they were just stringing you along to humiliate you behind your back with their friends.

And then, like a glutton for punishment, you might try contacting Sendle's customer service! I did this every single day over an entire week. Enjoy spending countless hours of incredible mental gymnastics where they make their incompetence your fault. You thought The Truman Show was toxic and psychotic? Sendle has elevated gaslighting to an art form. It's like talking to a brick wall, but the wall talks back and is on a mission to send you into a padded room. They'll play with your emotions like a toxic ex-boyfriend, keeping you hanging on with lies and empty promises, only to ghost you when it really matters.

Not to mention the subtle microaggressions mixed into their "apologies": "I'm sorry you feel that way" or "It shows here in our system that we attempted a pickup, but your package wasn't ready." I guess my CCTV must also be hallucinating because it looks like they didn't even show up, and now it's my fault for not getting the package ready when it was right by the door for collection? By day 10, you'll be questioning your own existence and wondering if you hallucinated the whole eBay sale in the first place!

Then come the excuses. "It's out of our control" or "There are so many orders." It's amazing how Sendle would rather come excuses and gaslight customers instead of, you know, hiring more people in this economy. I mean, who needs delivery workers for a delivery service when you can have a team of expert gaslighters instead?

And the cherry on top? Your poor buyers, left hanging for so long, will demand refunds. Thanks to Sendle's God-tier incompetence, you'll be handing out refunds like they're free samples at Costco. Watch your bank account shrink faster than your will to live! Why have peace when you can constantly scream into the void? Then, two days after you've given up and cancelled the shipment, they'll show up at your door. Growing up in a healthy family definitely made me miss out on trust issues and existential crises. So, Sendle fixed that for me.

In conclusion, if you hate money, love wasting time and being stressed, and enjoy explaining to angry buyers why their great-grandchildren will receive their packages before they do, Sendle is the service for you! For everyone else with a functioning brain, I'd recommend literally any other shipping option. Heck, carrier pigeons would be more reliable at this point.

This is the worst experience I've ever had with any company in any service sector. I have been using Sendle for 3 months since the Canada Post strike of Nov 2024. My last shipment was picked up on Jan 28th. It has been about one month since then with no further shipping updates after they were picked up. In total, they have lost 40 of my packages with their shipping partner Wizmo, adding up to thousands of dollars worth of product (in addition to many lost hours, costs, and potential customers on my end). I run a small business to support my family and Sendle is not willing to refund the cost of the losses. I am also not able to continue business operations in the meantime because of this disaster which is another financial hardship for myself and my family. Not to mention the potential negative impact this has had on my business reputation or repeat clients.

Their shipping rates are reasonable but the amount of $ you may save on each package is not worth literal sleepless nights and stress trying to figure out where your product went, writing endless emails to a bunch of robots, and dealing with unhappy customers on your end.

Their customer service team sends the same prewritten emails every time you reach out to them, stating they will provide updates soon. It has been nearly impossible trying to escalate the situation to a higher up department. I will no longer be using their services once this issue is completely settled with them. It seems like based on other reviews there are some common themes here.

I had an awful experience with this service, and I feel compelled to warn others before they waste their time and money.

First, my parcel was never picked up, despite being ready and waiting the entire day. No call, no text, no knock—nothing. Then, after days of waiting and multiple follow-ups, I was suddenly informed that there was an "attempt" to pick up my package on the 20th. Funny how they only mentioned this AFTER I had been in contact with them since the 22nd! If that were true, why didn't anyone tell me earlier?

Instead of taking responsibility, the customer service rep tried to shift the blame on me, suggesting that my package "wasn't ready" according to their courier—which is a complete lie. I was there, my parcel was ready, and I even stayed up despite being exhausted, cleaning my house while waiting for their courier. I have ordered from Amazon, eBay, Shopify, and countless other platforms, and never once have couriers failed to locate my address. But somehow, this company couldn't manage the basic task of picking up a package?

When I requested a cancellation, they asked for CCTV footage as if it was my job to prove their dishonesty. I shouldn't have to waste more time proving what I already know—I was there, and no one came.

Luckily, I only tested their service with one package. I had 32 more orders pending, but after this blatant dishonesty and poor service, I will be taking my business elsewhere. If you value reliable service, honesty, and efficiency, I strongly recommend that you do the same.

Avoid this company at all costs.

I've used Sendle several different times for personal, residential deliveries. When they're good - they're great! But when they're bad... you will loath everything! Do not risk it.

My most recent experience was a parcel going from Regina, SK, Canada to Edmonton, AB, Canada.(see screen shots). This package was a one of a kind gift. I filled out all of the package and delivery information online and received a confirmation when to place my parcel outside for pickup. I completed the instructions and day after day my package was not picked up. I reached out to customer service and they gave me zero information and just kept telling me to leave the package outside because someone would definitely be by the following day. I live in a pretty decent neighbourhood, but the concern of porch pirates is always real! I then received an email, "Thank you for your payment, we hope you enjoyed your service". Sendle charged my card in full for the delivery that was still sitting on my front porch. I got back on the chat and demanded answers - how could a company charge my card for a service they haven't completed yet? The customer service agent told me, "Not to worry, here is a tracking # for your to see the progress of your delivery" I told them, "I know where it is! It's sitting on my front step still! Yet I have been charged in full!" Four days later, my parcel was finally picked up. I got a notification the next day saying that they could not deliver to the apartment building because the delivery address was incorrect. I had double checked the delivery address with Canada Post prior to setting up my delivery to ensure it was correct. I hopped on a customer service chat (again) and they said the package had already been marked as "undeliverable" and is in the process of being sent back - A process that they said will take 5 business days! Their amazing solution to the problem: "If you need to get your parcel delivered before this one is returned, you could always resend a new one"

Despite promising a 24 hour delivery upon next day pick up. It has been a full week now and am waiting to HOPFULLY get this package back!

Do not use Sendle. It's not worth the risk. I do not have my package and I am really hoping I get it back.