SendleReviews 515

Delivery driver threw my package over my gate smashing one bottle.
Package clearly marked fragile.
Reported the problem through the Sendle website but get the same automated response and zero action.
Goods were packaged OK, just not able to withstand a 1.8M launch.

I decided to give this low cost shipping company a chance. It has been nothing but head ache. They say they will get back to you in a few days, they never do, you have to contact them over and over to get someone to respond and they always use the excuse that they are having unusually high amounts of e-mails to answer. Well I know why. Had several packages not get delivered for over 3 weeks that were sent via 2 day air. Filed to have it tracked, didn't hear back from them for months. One package never arrived. Took them two months to determine it was lost, then told me to file a claim for insurance, then denied my claim. They are a joke.

That was the first time using Sendle for my online store and will NEVER use them again. Using this service has meant my customer has not received their order in nearly a month. I have had to refund them for their order. It has cost me close to $40 in the fee to Sendle and the item was NEVER picked up and now had to pay $50 to Australia Post on top of that.

1. I admit I made the mistake of not having the full address when booking my label because it pulled the address form my website directly.
2. Sendle misinformed me twice to say that someone attempted to collect - they couldn't have with NO address to go too.
3. They should have called me to clarify - this is why we provide a contact phone number.
4. After so many emails (they have NO phone support) Sendle told me this had been escalated and would be collected FOUR (4) times!
5. I have now gone to Australia Post to send via Express post so this is costing me more.
6. I have had to refund my customer.
7. I would like to request a full cash refund (not a credit note) from Sendle and make a complaint at the appalling service.

So much for the Sendle pick up guarantee. I would not recommend this service.

Sendle lost my parcel valued at $108. I sent around 12 parcels with sendle and they lost one of them. There is no phone number to call. There is no response other than automated responses. It took 10 days for them to perform the search for the missing parcel and I actually don't believe this was even done. It's just an automated website and series of emails and processes. I want a refund for the postage for my parcel. This has not been issued or address despite repeated emails. There is no contact number, no one to speak to. The most ridiculous and poor way to run a business. Very frustrating. Don't trust them with your parcel.

Had a parcel picked up and sent out for delivery the next day, only to find that on the tracking it said that it was undelivered, even though I was home. They then tried a few hours later and had the same update. When this happened I sent an email enquiring about the issue. The following day they tried another 2 times, both with the same outcome. Getting pretty frustrated, I wanted some contact with Sendle as they had not gotten back to me, only to find out there was no phone number to call! I sent a message to them through Facebook but still no response. It was only after I had publicly commented on their Instagram post that I had any sort of contact with Sendle, days after the first contact I had made. Finally got to emailing them, and was then told it would take 1-2 days to re-deliver the parcel. I asked if there was any way it could come before the weekend as I had been waiting for days at this point, and their response was that there is no guarantee. I finally got my parcel today, after the 5th attempt and 6 days after the first delivery attempt when it should have arrived. Do not use Sendle, if anything goes wrong with the delivery process, their customer support is very much lacking, with no phone number to ring, no response from direct messages, and an email turnaround time of 2 days, unless you negatively comment on their Instagram post like I did (and many others too. It seems I am far from the only person with this sort of issue with Sendle).

I started using Sendle in June when I started my own candle business, my very first customers parcel didn't get picked up for TWO WEEKS! Meanwhile I had a good 5 customers after that who's orders had already been picked up and delivered in that time. I had brought this parcel to their attention almost every day and it still took two weeks.
I've had parcels go missing, parcels not delivered and they've been unsure what's happened to them, no refund no explanation no nothing!
I am a very understanding person and gave them the benefit of the doubt many times especially during covid-19, but this has now gone beyond the limit. I will never use Sendle again. Please do yourself a favour and don't use them! Australia post are cheaper, aswell as Fastway.

I bought 100 bags off them a week ago. Still waiting for them even though they were picked up in Kilsyth 6 days ago. I am in Heidelberg and I could have walked that distance in half those days. If they dont have the sense to send the bags out that would get them some income then what chance of any of my parcels arriving at their destination. I am out about $30 and they have lost a potential customer. I know who the real losers are here.