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Sendle

2.2

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Sendle Reviews Summary

Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.

This summary is generated by AI, based on text from customer reviews

service
55
value
37
shipping
38
returns
29
quality
35
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Canada
1 review
0 helpful votes
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Reliable and cost effective.
May 25, 2023

Love this service, not only are they reliable, they are more inexpensive than Canada Post.

Date of experience: May 25, 2023
Carla R. Sendle Rep
over a year old

Appreciate your sharing this. We're happy to have built a service that works for you! Happy Sendling! :)

Texas
1 review
0 helpful votes
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Superb Expereince
May 25, 2023

Excellent in every way

Very efficient and easy to use

Date of experience: May 25, 2023
Carla R. Sendle Rep
over a year old

Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling!

Canada
1 review
0 helpful votes
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Delivery
May 25, 2023

Very fast delivery and easy to use! I am very satisfied

Date of experience: May 25, 2023
Carla R. Sendle Rep
over a year old

Thanks a lot for this feedback - so appreciated! Happy Sendling!

Canada
1 review
0 helpful votes
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Service
May 25, 2023

Service is great and courier came on time! Would always use sendle

Date of experience: May 25, 2023
Australia
1 review
0 helpful votes
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Pick up is never predictable - happens timely on some days, and massively delayed on most.
Delivery is always timely, once the pick up has happened.

Date of experience: May 25, 2023
Australia
1 review
0 helpful votes
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Very good
May 25, 2023

I have had all good experiences with pick-up and drop off with Sendle

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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Great experience
May 25, 2023

Very easy to give quotes to customers as well as use the website to do shipping!

Date of experience: May 25, 2023
Australia
2 reviews
1 helpful vote
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Alsolurely Great Service
May 25, 2023

Since changing to Sendle I have had great service, No damaged goods, On time delivery, insured & tracking is great. I was previously with the "Toy & Lollie" LPO who were expensive, not insured, slow & not helpful. I am so glad I changed to a professional "Sendle Courier Service"

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Quick and easy
May 25, 2023

Prices seem to be slightly less than other services yet service is quick, and simple. I like that there is no minimum order needed so I can use this service whenever I need to process a quick package.

Date of experience: May 25, 2023
Australia
1 review
0 helpful votes
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When delivery times matter.
May 25, 2023

Sendle always beat other companies for speed and price. When we buy on line we look at the courier first when time matters.

Date of experience: May 25, 2023
Australia
1 review
0 helpful votes
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Pick up issues?
June 24, 2023

Package was not picked on the scheduled date. The following day, a person in a private car, wearing a beanie, came and pick up the parcel, and the parcel has not been marked as picked up on Sendle tracking?

Date of experience: May 25, 2023
Australia
1 review
0 helpful votes
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Very satisfied customer
May 25, 2023

Your rates, speed of pick up and delivery are excellent.

Date of experience: May 24, 2023
Australia
1 review
0 helpful votes
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Top Site
May 25, 2023

Easy to use, great pricing. Although pick up window too large & they dont always pick up on the booked day.

Date of experience: May 24, 2023
Australia
1 review
0 helpful votes
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It was such a great service and fast pick-up.
The only problem is I cannot send insured more than $1500.

Date of experience: May 24, 2023
Australia
1 review
0 helpful votes
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I bought some very large used art portfolios from vendors in Sydney and Melbourne and plannied to use Sendle to pick them up. That all happened with no problems whatever and in each case the shipment arrived before delivery deadline. Everything worked -- so YAY!

Date of experience: May 24, 2023
Canada
1 review
0 helpful votes
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Great overall
May 25, 2023

Fast shipping times, flawless pick-ups, often the best prices I can find. Only issue is the relatively low maximum weight/volume.

Date of experience: May 24, 2023
Wyoming
2 reviews
0 helpful votes
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Sendle makes everything easy
May 25, 2023

I love it, customer service is efficient via email, no problems so far, so easy faster than any other mail services.

Date of experience: May 24, 2023
Australia
1 review
0 helpful votes
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Damaged parcels
June 24, 2023

I have had two parcels damaged in transit recently. I ship with Sendle regularly and all my parcels are well packed. One of the damaged parcels looked like it had been driven over. The contents in both packages were damaged beyond use. With the second parcel, it took two weeks to get a response from Sendle, then over another week to get the matter resolved. Instead of a sincere apology, I was patronising chastised for not providing adequate packaging, even though that was demonstrably not the case. I reimbursed for the damaged parcels, but I was made to feel that Sendle was doing me a favour for doing so, and that I shouldn't expect that again. It's really not good enough.

Date of experience: May 24, 2023
Australia
1 review
0 helpful votes
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Sendle is great!
May 25, 2023

It's really convenient having the parcel picked up and it was delivered very quickly, the next day and went from Melbourne to Adelaide.

Date of experience: May 24, 2023
Carla R. Sendle Rep
over a year old

Thanks for sharing this, Sally! We're thrilled to have built a service that works for you!

Canada
1 review
0 helpful votes
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Terrible experience
June 24, 2023

In last week only, we had to resend 5 packages with Purolator beacuse the customers were expectimg the packages and were delayed over 10 days or lost.

Date of experience: May 24, 2023

From the business

Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.