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Sendle Reviews Summary
Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.
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Used Sendle many times, most often the cheapest way to send small stuff as a private user. When booking, Just watch the pickup location, had a parcel automatically nominated to the nearest drop off, but was too heavy for the drop off location and need to be picked up from me.
I love using sendle. It's easy and quick. No problem printing out shipping labels.
We're so happy to hear this, Teresa! Thank you for sharing your Sendle experience. :)
Time & Money Savings, love it
Beats all the others, including EBay & USPS. The USPS Pickup option is icing on the cake!
If we could ship by media mail, I would never have to travel to the post office!
Thanks for sharing your Sendle feedback! :)
Thank you for sharing your experience, Robyn! We're happy to hear about this. :)
Sendle is the most economical way for me to send parcels interstate with pick ups always on time and delivery at the other end very quick.I have never had any issues with this Company.
Thanks so much for your generous feedback - really appreciate it! Cheers to more wonderful Sendle delivery experiences with you!
Totally reliable and excellent communication. Always delivers in a timely manner.
Thanks for writing us this review - so great to hear! Looking forward to more wonderful Sendle delivery experiences with you!
I've been using Sendle for years and have no reason to use any other service.
Thanks for your generous feedback, Pam! Happy Sendling!
A parcel to a business customer was significantly delayed and arrived utterly demolished, complete with boot prints! The Sendle chat bot sent me damage claims form instructions. Meanwhile I had my customer take the photos required. I was unable to follow instructions because the button needed was not on my dashboard. I messaged Sendle and they told me they were sorry and they'd pass along my experience, but Sendle does not cover damage. So I copied them the Sendle chatbot's message and they said that was US only, not Canada. I asked to escalate, and Sendle is making an exception for this incident, but I cannot use Sendle for important or costly orders until they provide damage insurance.
Thanks for bringing this to our attention, Tracey. We definitely hear your feedback and we'll relay this with the team for future improvements. Have a great day!
Never have an issue, prices seem right, and packages make it on time.
Too bad the workers at USPS don't pay attention to my fragile stickers sometimes.
Great job Sendle!
Hey Dave, thanks for sharing this experience. We're happy to hear about this. :)
In every way, Sendle exceeds everything about any other virtual shipping/postage company. Period. Dot.
We appreciate your feedback! Thank you for sharing this with us. :)
Sendle has been super easy to use, ALWAYS provides the most competitive prices - which is critical for a small business, and always delivers on time or early to my customers. I would highly recommend Sendle for all business owners!
Thanks a lot for this generous feedback, Chasta! This is so great to hear. We're thrilled to have built a service that works for you. Happy Sendling!
Once the package was picked up I did not get confirmation of the pick up. It was days of wondering if the package would be delivered.
Once it was delivered I got a confirmation email. The only piece missing was the pickup confirmation- otherwise it was GREAT!
Everything works well. We have had no problems with this services
We're really happy to hear about this, Beth. Thanks for sharing your Sendle experience! :)
Love the integration with my Shopify store. Being able to have my orders show up in the sendle dashboard auto filled with all the info saves me so much time. Most of the time I can save a couple dollars on a package when I use sendle, it all adds up!
We're happy that our service works well for you, Alyse. Thanks for sharing your Sendle experience!
I really appreciate the service Sendl provides. I no longer have to wait wait wait at the post office to send something. The prices are great. Delivery is fast.
We're really happy to hear about this, Margaret. Thanks for sharing your Sendle experience! :)
It is highly satisfy sendle never disappoint me
All my orders delivered on time with great charges
Great service great people
Thank you so much Sendle team
We're really happy to hear about this. Thanks for sharing your Sendle experience! :)
I have mailed things nationally and internationally and they arrive on time or early. I love this service and it is faster and easier than going to the post office.
We're really happy to hear about this, Dionne. Thanks for sharing your Sendle experience! :)
My shipments get to LA and NYC very quickly for a fraction of the price that USPS or UPS charge. I love the email updates and tracking features.
Hey Karl, thanks for sharing your Sendle experience. We're happy to hear that your shipments arrive on time! :)
Using Sendle's services has been nothing but pleasant. My package is picked up on a timely basis and delivered within 1-2 days and my customers are very happy.
This is so great to hear! Thanks for sharing your Sendle experience. Happy Sendling! :)
Thanks for sharing this, Anna. We're happy to have built a service that works for you and your business!
From the business
Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing this feedback, Adam. Yes, drop-off locations can accept any parcels up to Sendle's 'Carry-on' size (that's up to 10kg and 40L). Additionally, the longest side of any parcel cannot be bigger than 96cm. It is always best to call them up in advance as it also depends on their store's capacity whether they'll accept any more packages for drop off. More details about our drop off service here: https://support.sendle.com/hc/en-au/articles/360019116031-Sendle-drop-off-explained.