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SegpayReviews 4,441

3.1

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

service
115
value
94
shipping
46
returns
58
quality
96
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Massachusetts
1 review
0 helpful votes
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Auto closed my case without contacting me. I was double charged, it is clearly shown on my bank statement, and they refused to correct it.

Date of experience: February 5, 2026
Portugal
1 review
0 helpful votes
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Serviço sério.
February 14, 2026

Reposição de situação correta rapidamente.

Date of experience: February 4, 2026
India
1 review
0 helpful votes
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Not solved my problem still it's pending only for long time I'm not satisfied ur service please refund my money back r add tokens

Date of experience: February 3, 2026
Maryland
1 review
0 helpful votes
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Assistance still needed
February 12, 2026

I asked for assistance with being overcharged. I've been told to contact a different department. Nobody has responded from that department and the issue still remains.

Date of experience: February 2, 2026
California
1 review
0 helpful votes
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Can't cancel subscription
February 11, 2026

I tried to cancel my subscription with out any luck or help from customer support. Still getting charged for a service I don't want or use.

Date of experience: February 1, 2026
Denmark
1 review
0 helpful votes
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Deregistration
February 10, 2026

Very happy for the fast service you gave me, without to many questions asked, to cancel my payment to a website i never really used, and forget all about, including its name, but registered to in a moment of frustration, to much alcohol, and depression. So it was actually a therapeutical help you gave to me. Thank you very much.

Date of experience: January 31, 2026
Australia
1 review
0 helpful votes
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Speedy resolutions
February 9, 2026

I wanted to cancel a subscription I forgot about. It was as simple as sending an email and the cancellation came through immediately and a refund followed shortly after. It was an easy experience.

Date of experience: January 30, 2026
India
1 review
0 helpful votes
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In my time zone on night unknown purchase happend money ws deducted without any otp confirmation and then I try to contact with you they say me it will be refund to you in next 5 days but still not received

Date of experience: January 26, 2026
Canada
1 review
0 helpful votes
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Miss Oppotunity
February 7, 2026

It's the second time. I envoy you a comment. No respond.

Date of experience: January 27, 2026
GB
1 review
0 helpful votes
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Cancel my subscription
February 6, 2026

After a day of trying to fill my details in and be verified, I could not get this done, I cancelled my subscription and asked if I could have a refund as I had not even been on the site, I emailed this request and no one answered me they just cancelled my yearly paid subscription after having it 24 hours

Date of experience: January 27, 2026
GB
1 review
0 helpful votes
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Didn't work
February 6, 2026

Paid first payment but couldn't register so assumed it didn't go through, they had a second payment taken and I've now managed to cancel but left out of pocket

Date of experience: January 27, 2026
Massachusetts
1 review
0 helpful votes
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Refusal to Issue a Refund
February 5, 2026

After cancelling my inadvertent subscription to erikalust.com on the same January 17 day, SegPay customer service rep Reiven refused to credit my PayPal account for $143.40.

Help...!

Date of experience: January 17, 2026
Greece
1 review
0 helpful votes
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Exceptional Support
February 3, 2026

I contacted the support team of Segpay the other day and I was stunned from their fast response time and their amazing customer service. Thank you personally for making my experience extremely pleasant and easy. Keep up the good work!

Date of experience: January 24, 2026
Canada
1 review
0 helpful votes
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Payment process
February 2, 2026

Even though i received notification of cancellation of services, i see a monthly charge was STILL attempted to be run thru my credit card. Unacceptable.

Date of experience: January 23, 2026
Sweden
1 review
0 helpful votes
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Refund of the site
January 31, 2026

Very good experiance.and respons.
Which means i feel free too make a new membership for an site in the future.
Thanks very much for quick answer back.

Date of experience: January 21, 2026
Viet Nam
1 review
0 helpful votes
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Findomsonly is a scamm. Admin is trash and supports scammers. He refused to cansel my subscription so i had to mail SegPay support. They did everything fast

Date of experience: January 18, 2026
Mexico
1 review
0 helpful votes
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After doing the cancelation of my membership, I asked for a refund
They told me it would take from 5-10 business days
It never came through

Date of experience: January 17, 2026
North Carolina
1 review
0 helpful votes
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Great experience!
January 27, 2026

Forgot I was still paying on a yearly subscription I wasn't using anymore, then got charged for it. I kindly sent an email explaining the situation and without any further explanation I was issued a refund same day! Great service.

Date of experience: January 16, 2026
Mexico
1 review
0 helpful votes
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Incomplete answer
January 26, 2026

I requested information about TWO charges. I received information and atention to only one of them and additionally I am not able to understand to which of those two the information received refers.

Date of experience: January 16, 2026
Kansas
1 review
0 helpful votes
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Ripped me off
January 25, 2026

I didn't order no $119.95 or $24.95 items I was asked to pay for a 2 day trial. Robbed me then said seems how I flagged it on paypal I can't get a refund. Crock of crap I say. That was my last 150 bucks after Christmas.

Date of experience: December 24, 2025