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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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El procedimiento que me han indicado para el cambio de la tarjeta de crédito no funciona. He contestado email informando al respecto.
I was a bit apprehensive as I could not locate my transaction on the self-serve portal and this was the first time I utilized this company, so I emailed my info and request to Segpay Billing Support. Michael responded and fulfilled my request with no delay. I was impressed! (I'm not easy to impress...)
Excellent. A very Good service. Excellent service. All the staff have made themselves available to me to solve my problem. There are many facilities to contact and get the solution to satisfaction. Thanks a lot.
Hi Rafael,
Thank you for the positive response. You are greatly appreciated!
Had some random charges on my card. Called and spoke with them and eventually they did refund my money. But low and behold another random charge of 19.99 was on my card the very next day. Wth Segway. You dou le charging me now
I have numerous charges on my debit card for things I did not order nor did I authorize my account to be charged.
My Visa card was renewed. So I received card with a new expiry date. No where in the system is there a spot for me to update my payment method. The system simply tries to charge to the old card, when it fails it automatically cancels your subscription. There is no warning email to alert you that a payment attempt has failed in any way. One can simply renew their subscription, but what if the subscription rate has gone up for new customers. I no longer get the previous rate that wound have been afforded to me if my card had not expired.
No one seems able to rectify the situation.
Very fast reply, good service, i have nothing more to say good job
Antoine,
Providing this feedback to the team is a pleasure. Thank you!
I have been answered fast.
They have taken care of the problem for me.
Could not be better.
Thank you very much!
Gilbert,
Not a problem, we are here to assist you at any time. We appreciate your comment!
The cancelling announcement was handled very quick and informal, which is perfect. However it remains to be seen that the regular monthly bookings are going to end.
Lubomir,
Rest assured your membership is canceled and will not rebill. Thank you for leaving your comment.
I dont know why this payment method have bad comments, cause its working ok for me. Maybe you guys cant use any serious payment method?
Alan,
We are happy to be of service and appreciate your feedback!
No problems encountered when cancelling a subscription. All done.
Richard,
Thank you for taking the time to leave our team feedback.
Schnelle Antworten auf Fragen und Buchungen Gute Leistung
Wolf-Walter,
Wir freuen uns über das Feedback! Vielen Dank!
Bruce,
We are so happy to hear you had a great experience! Thank you!
I was a bit worried that a 24hr trial would charge me but segpay cancelled well within the time needed.
Dee,
Great to know we lived up to your expectations. We appreciate the feedback!
My question is not about billing or payment matter but rather technical nature of the site. I contacted Segpay because I could not find the webmaster or same type contact path.
Your staff kindly let me know the mailaddress of webmaster. I really appreciate the reaction of your staff, thank you.
Shunji,
Thank you for the feedback! We strive to make sure that our process is efficient and seamless.
I hav send mail to concern team and chat to Ymir person, my user id is not opened yet u hav not give me rights and now the 3 days trial also over
What I request you to kindly refund my amount immediately
Tnq
I go to a site entry page has advertisement if you click on makes you join site with no confirmation
Very satisfied and content with the service. They answer your questions very fast and they help you to solve your problems!
Josef,
Your review means a lot to us. Thank you!
My id was hacked, and my credit card. Segpay replied and refunded as per my request. I'm grateful.
Hi Caleb. It was our pleasure to assist you during such a stressful time. Thank you for leaving a great review! At Segpay the Customer always comes first.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert,
I will definitely forward this feedback to Michael. I am pleased that he impressed you with his level of service.