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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I am very satisfied with my experience I requested for my membership to be cancelled an to be refunded and the problem was resolved on the same day
I subscribed to a site but couldn't access it. Requested an account reset several times two days in a row but got no response. Escalation never contacted me either as stated. No reset email was ever sent. Compared to a similar issue with Fubo TV which the account rest took all of about 1 minute to restore access, the difference was clear as night and day. Segpay was responsive and did the right thing to resolve the issue.
You did not address at all the point I put to you that you have a security breach at Segpay, which is allowing credit card details to be divulged for fraudulent transactions.
Telling me that my subscription has been cancelled is irrelevant.
Malheureusement mal pas de remboursement
I need to be clear about something.
Please stop telling me this is my credit card company. I was on the phone with my fraud department while attempting the transaction. They reset the fraud flag four separate times while I was on the call. I ran the charge again immediately after each reset. It still failed.
This is not the bank.
I use this as a business account. I travel internationally and run transactions globally without issue. The only place I am encountering a problem is your website.
If the transaction is being processed through a foreign payment gateway, that is likely what is triggering the flag. Telling me it is processing "in America" when the backend processor may be elsewhere is not accurate.
This is clearly a system or payment gateway issue on your end.
Why do you not offer Apple Pay or another secure wallet option? A tokenized payment method would eliminate cross-border flagging issues entirely.
Please escalate this to your technical or payment processing team instead of redirecting me back to my bank again.
I need a real solution.
Received mail saying that technical glitch not received money but it was debited from account and also I send transaction successfully screenshot. I didn't receive money back or tokens. I checked my bank also given transaction details saying the transaction is successfully done. So it is credited to the account which you provided QR code.
I must apologize I made a mistake. I owe you the money. I will get you the money back.
Thank you for your service. I found it to work quite well
Thank you
Don Nelson
If you do not debit my account from now I'm paralympics satisfied.However please check if the monthly amount of €30.40 was to high.
I was erroneously charged for a subscription that I had cancelled prior to the renewal date. I was told at that time it was a onetime payment. I would not be charged. Turns out I was charged on the expiration date. You folks had it handled within hours. The charge was credited back to my account and all is good.
Thank you for a job well done.
Alles sehr professionell und erfolgreich gelaufen. Vielen Dank und weiterhin viel Erfolg.
I used PayPal to pay for a subscription, but instead got a SEGPAY screen that said it was obsolete and that I should refresh it. No buttons, no instructions. As this was the second time I'd experienced this and been advised to clear browser caches, I did so. No joy, so I cleared all browser options again and managed to log in. Deep Joy!
Menatplay does not function on my three computers (2 Mac - one desktop and one laptop) and on my Android Tablet. It was suggested that "We recommend clearing your web browser's cache to ensure the latest version of our website loads correctly." I did this on the three computers and with three operating systems Safari, Chrome and Firefox. There was no discernible improvement and I still cannot access the site satisfactorily. I wrote and said so and asked for a refund if they could not solve the problem. I have not had a response other than this customer survey.
I was hoping that my charge would have been cancelled immediately but it seems that only all future charges have been cancelled.
This is okay but there was no explanation or apology that my original request was not able to be fulfilled.
Sie ignorieren meine Angaben und bemühen sich nicht wirklich um eine Lösung.
Comme je vous l ai déjà dit, c est une mauvaise lecture de la date de résiliation qui m a inquiété. Cet abonnement à Segpay est bien supprimé le 8 févier 2026.
A simple problem of a non-USA person not being able to use your site unlike last time as shown by offering every country under the sun but only 1 currency of $.
Their pernding to be an international option while in reality they only work in the states.
Mi avete tolto 35 euro senza riuscire a vedere nulla dei filmati vixen non riesco ad accedere al sito mi viene sempre la pagina con le cifre dell'abbonamento
With a few emails about a minor problem everything was resolved to my satisfaction.
A truly helpful service without any delay in the communication!
I have not yet spoken to a representative. So this so called subscription I found
Is only works in england It is a app om my smart samsung tv If i would have known i would not pay a subscription. The number to call this app is a over sea number
Auto closed my case without contacting me. I was double charged, it is clearly shown on my bank statement, and they refused to correct it.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.
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