Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Paid first payment but couldn't register so assumed it didn't go through, they had a second payment taken and I've now managed to cancel but left out of pocket
After cancelling my inadvertent subscription to erikalust.com on the same January 17 day, SegPay customer service rep Reiven refused to credit my PayPal account for $143.40.
Help...!
I contacted the support team of Segpay the other day and I was stunned from their fast response time and their amazing customer service. Thank you personally for making my experience extremely pleasant and easy. Keep up the good work!
Even though i received notification of cancellation of services, i see a monthly charge was STILL attempted to be run thru my credit card. Unacceptable.
Very good experiance.and respons.
Which means i feel free too make a new membership for an site in the future.
Thanks very much for quick answer back.
Findomsonly is a scamm. Admin is trash and supports scammers. He refused to cansel my subscription so i had to mail SegPay support. They did everything fast
After doing the cancelation of my membership, I asked for a refund
They told me it would take from 5-10 business days
It never came through
Forgot I was still paying on a yearly subscription I wasn't using anymore, then got charged for it. I kindly sent an email explaining the situation and without any further explanation I was issued a refund same day! Great service.
I requested information about TWO charges. I received information and atention to only one of them and additionally I am not able to understand to which of those two the information received refers.
I didn't order no $119.95 or $24.95 items I was asked to pay for a 2 day trial. Robbed me then said seems how I flagged it on paypal I can't get a refund. Crock of crap I say. That was my last 150 bucks after Christmas.
A charge I did not recognize for Segpay showed on my Paypal. When I tried to dispute it, I found out it was for a porn site that I hadn't signed up for, why should I there is far too much free porn. I had to cancel my card and get a new one and STILL Paypal nor Segpay would refund my money.
Continued being charged for web site even after I was cut off from access. I called in November but no assistance was provided. This time I had to collect a good deal of information before being able to cancel. No mention of refund for 3 months with no access!
Uitstekende perfecte hulp, mijn probleem was zeer snel geregeld.
I payed Euro 99,00 for one year and, at the moment, I keep having problems with my log in. Not to mention that I was charged of others amounts that were refunded after my demands!
I was charged for my subscription after cancellation. I emailed customer service and I just get emailed back saying that your subscription was canceled and you will no longer be charged. But what about the charge I got after cancellation. I want a refund
Cancelled my service 5 months ago! Was charged those 5 months where cancellation was to take place, again, requested caneclatikk on, and again charged after they said after the 6th time subscription was cancelled. Total fraud SEG PAY is a horrible business and handles each request with Ai where there is no personalization when somebody Sats CANCEL
Se resolvió el tema, que finalmente fue un tema de mi Banco.
Pedi para cancelar a actividade no manhunt e não o fizeram...
J'ai demandé que l'abonnement cesse immédiatement aussitôt le produit reçu. Cet achat ne correspondait aucunement à mes attentes.et des problèmes techniques nuisaient à son utilisation.
L'abonnement ne prendra fin que dans 3 mois et les frais d'abonnement ont été chargés en entier.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

