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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I used PayPal to pay for a subscription, but instead got a SEGPAY screen that said it was obsolete and that I should refresh it. No buttons, no instructions. As this was the second time I'd experienced this and been advised to clear browser caches, I did so. No joy, so I cleared all browser options again and managed to log in. Deep Joy!
Menatplay does not function on my three computers (2 Mac - one desktop and one laptop) and on my Android Tablet. It was suggested that "We recommend clearing your web browser's cache to ensure the latest version of our website loads correctly." I did this on the three computers and with three operating systems Safari, Chrome and Firefox. There was no discernible improvement and I still cannot access the site satisfactorily. I wrote and said so and asked for a refund if they could not solve the problem. I have not had a response other than this customer survey.
I was hoping that my charge would have been cancelled immediately but it seems that only all future charges have been cancelled.
This is okay but there was no explanation or apology that my original request was not able to be fulfilled.
Sie ignorieren meine Angaben und bemühen sich nicht wirklich um eine Lösung.
Comme je vous l ai déjà dit, c est une mauvaise lecture de la date de résiliation qui m a inquiété. Cet abonnement à Segpay est bien supprimé le 8 févier 2026.
A simple problem of a non-USA person not being able to use your site unlike last time as shown by offering every country under the sun but only 1 currency of $.
Their pernding to be an international option while in reality they only work in the states.
Mi avete tolto 35 euro senza riuscire a vedere nulla dei filmati vixen non riesco ad accedere al sito mi viene sempre la pagina con le cifre dell'abbonamento
With a few emails about a minor problem everything was resolved to my satisfaction.
A truly helpful service without any delay in the communication!
I have not yet spoken to a representative. So this so called subscription I found
Is only works in england It is a app om my smart samsung tv If i would have known i would not pay a subscription. The number to call this app is a over sea number
Auto closed my case without contacting me. I was double charged, it is clearly shown on my bank statement, and they refused to correct it.
Reposição de situação correta rapidamente.
Not solved my problem still it's pending only for long time I'm not satisfied ur service please refund my money back r add tokens
I asked for assistance with being overcharged. I've been told to contact a different department. Nobody has responded from that department and the issue still remains.
I tried to cancel my subscription with out any luck or help from customer support. Still getting charged for a service I don't want or use.
Very happy for the fast service you gave me, without to many questions asked, to cancel my payment to a website i never really used, and forget all about, including its name, but registered to in a moment of frustration, to much alcohol, and depression. So it was actually a therapeutical help you gave to me. Thank you very much.
I wanted to cancel a subscription I forgot about. It was as simple as sending an email and the cancellation came through immediately and a refund followed shortly after. It was an easy experience.
In my time zone on night unknown purchase happend money ws deducted without any otp confirmation and then I try to contact with you they say me it will be refund to you in next 5 days but still not received
After a day of trying to fill my details in and be verified, I could not get this done, I cancelled my subscription and asked if I could have a refund as I had not even been on the site, I emailed this request and no one answered me they just cancelled my yearly paid subscription after having it 24 hours
Paid first payment but couldn't register so assumed it didn't go through, they had a second payment taken and I've now managed to cancel but left out of pocket
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

