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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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Denmark
1 review
0 helpful votes
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Very poorly!
March 26, 2025

I haven't gotten the help from you that I needed at all! You have charged me money four times this months, and I haven't made any payments!

Date of experience: March 16, 2025
India
1 review
0 helpful votes
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Not received my refund
March 26, 2025

Hi team, noone is bothering himself to talk about my refund status how long it would take... My tickett id is below:

Date of experience: March 16, 2025
Italy
1 review
0 helpful votes
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All smooth
April 6, 2025

All went smooth. I had my account wrongly charge for a service I didn't - caused by the browser I was using, not by the Segpay service, and they promptly addressed it successfully. It was my first time using it, but I found it reliable.

Date of experience: March 16, 2025
Germany
1 review
0 helpful votes
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Refund/Account
March 26, 2025

I asked for a refund as my subscription had already been canceled and continued to be debited from my account,
I received an answer from a Jerome. He doesn't seem very smart to me and only told me that the subscription is active and nothing more. Makes the impression of being quite $#*!ed.

Date of experience: March 16, 2025
India
1 review
0 helpful votes
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Worst and worst ever
March 26, 2025

Issue not resolved and took too much time to resolve it Issue not resolved and took too much time to resolve it Issue not resolved and took too much time to resolve it Issue not resolved and Issue not resolved and took too time to resolve it much too time to resolve it much

Date of experience: March 13, 2025
Spain
1 review
0 helpful votes
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Missed opportunity. Do better
March 25, 2025

My Cam4 membership was cancelled with no notice because of a denied payment from my bank The unfortunate situation is that the automatic renewal came due the same day I lost my credit card and put it on hold incase someone tried to use it. This hold was only in effect for less than 30 hours as someone returned my wallet. What I think you SHOULD do in these situations is send a message saying that a payment was missed. I would have paid it then or asked you to resubmit the charges and all would have been fine but NO, and NOW because I contacted cam4 and complained to them, I have been permanently banned from their sight because of this 1 day credit card situation. I am NOT happy. I did not even get to set up a new account and the policy that you can not reopen an account once it is closed it ridiculous. ALL of this could have been prevented had you sent an email regarding the missed payment. You were able to send me an email AFTER the fact informing me of my suspended account but NOT an email allowing me to make right the payment problem.

Date of experience: March 15, 2025
North Carolina
1 review
0 helpful votes
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Scam charges
March 25, 2025

Worst experience ever charge for stuff you didn't want then tell you it's not there responsibility to refund your money you need to contact other companies but they are the ones that takes your money

Date of experience: March 15, 2025
Illinois
1 review
0 helpful votes
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Barely addressed
March 25, 2025

I asked for a multiple charge inquiries but only one was resolved. I had 3 in question charges. Reps only responded back to first charge and haven't heard back for the other 2 yet.

Date of experience: March 15, 2025
GB
1 review
0 helpful votes
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Very disappointed
March 25, 2025

You have showed a complete absence of customer service. I want someone to contact me directly to resolve my disappointment.

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Still no access
March 25, 2025

I have never been able to log onto spyfam.com. Last email I got from you told me I would have access until the last payment runs out. When I log on it tells me I need to reactivate my acct which last time just charged me more.

Date of experience: March 13, 2025
Virginia
1 review
0 helpful votes
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Unapproved charges
March 24, 2025

I was charged something that I did not approve, then I have the burden to ask for a reimbursement. The issue was resolved but someone not following its account and billing would get F$#@

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Unsatisfied
March 24, 2025

I have been unable to solve the payment issue after contacting 2 people. I have been unable to to purchase credits on the website. Everytime I click to buy credits it keeps directing me to an error page.

Date of experience: March 14, 2025
Brazil
1 review
0 helpful votes
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Não consegui
March 24, 2025

Não consegui o que tenho por direito de acordo com o código de defesa do consumidor, de acordo com o artigo 49, onde consigo restituição de produtos ou serviços sem explicação num prazo de 7 dias

Date of experience: March 14, 2025
GB
1 review
0 helpful votes
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Speedy service
April 6, 2025

Wanted to cancel subscription and this was done speedily with no problems, also they found a subscription I didn't realise existed so also sorted that out for me.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Renew my experience
April 6, 2025

It was great and now I need to rejoin because I'm not afraid to do this!
I'm excited to submit so many more pictures and some feet pics too

Date of experience: March 13, 2025
GB
1 review
0 helpful votes
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Not my purchase
March 23, 2025

I keep getting emails for a purchase I have not made. Despite my efforts to resolve this I'm not sure I have

Date of experience: March 13, 2025
Reunion
1 review
0 helpful votes
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Annulation abonnement
March 23, 2025

Je n'ai pas demandé l'abonnement.
J'ai payé à tort deux fois en janvier l'abonnement.
Vous m'avez confirmé que le paiement sera valable pour deux mois, janvier et février.
J'ai demandé par mail de changer de carte bleue (car nouvelle) mais jamais de résilier mon contrat.

Date of experience: March 13, 2025
Kentucky
1 review
0 helpful votes
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Don't bother
March 23, 2025

The people were nice but I know I canceled this a year ago and I still did not get my money back even when it got canceled a second time I didn't have access for over a year and now I have to pay again I'm not happy at all

Date of experience: March 13, 2025
Finland
1 review
0 helpful votes
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Rahat ei palutunut
March 23, 2025

Rajoja ei tullut takaisin kirjatuminen ei onnistunut tililtä kuitenkin veloitettiin maksu ja sain käsityksen että veloitus on peruttu tapahtuuko veloitus nyt joka kuukausi

Date of experience: March 13, 2025
Italy
1 review
0 helpful votes
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Rimborso istantaneo
April 6, 2025

Perfect experience for na wrong transaction
Very good service and Very Very fast Once perfect customer service

Date of experience: March 12, 2025