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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I canceled a subscription, 'Girlsway', in Time and got a confirmation from Segpay. Regardless, I was debit next time.
I told it Segpay. Simple Auswertung "this is true, but we can't Do anything. Please tell 'Girlsway' "
So the only help was: "we can't help"
My account was charged two months after I canceled my subscription, I disputed the charges and did not receive a response from the customer support or the refund after many attempts.
They resolved my issues within 24 hours. It was quick and efficient.
Quick, easy and helpful! Took care of me and walked through everything in a kiss fashion.
Floyd R, Your vote of confidence means a great deal to us. Thank you so much!
A simple email request to cancel an invoice – a short time later I received confirmation of the cancellation – super fast! Thank you very much!
Chrstian, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I cancelled a subscription 5 months ago only to recently find the payments were unknowingly reinstated and withdrawn from my account.
I dont get an answer
I get nothing back…………………………………….
Used Segway thru a website for a live feed purchase. PayPal as payment method. Was charged twice for the same transaction and PayPal activity shows two transactions. Segpay denied I was charged twice. Had to go back through PayPal to submit a case.
Becky S, We appreciate the 5-star review. Always remember we are here whenever you need us.
Rubén B, Segpay agradece la confianza que tiene en nuestro equipo. Estamos disponibles las 24 horas del día, los 7 días de la semana, los 365 días del año.
Me cobra suscripción sin autorización sin reembolso respectivo.
Speedy and friendly customer service. Possibly the best there is
Chris M, We appreciate the 5-star review. Always remember we are here whenever you need us.
I contacted asking about an unknown charge, I was told what the charge was for. That part was fine. I then requested that the subscription was cancelled, I received no answer and I was recently charged again. I was also told that a refund was being/had been processed and I haven't received that either.
Very desapointed! I offered to stay with you through a site by getting a discount that I would get with epoch.com and you guys are not offering anything! This is rediculous. I guess I will only deal only with epoch in the futur.
Took care of me fast I appreciate that so much in this day of age. I didn't want to be charged as I don't use that site. They helped me fix this. Thanks
Charles H, Your vote of confidence means a great deal to us. Thank you so much!
Helpful thanks. I didn't know what a charge was on my paypal. Turns out it was a subscription my husband had signed up for and we are no longer together. They helped cancel it.
No one can tell me how to restore my account. I used PayPal and they keep declining my payments. They needed a copy of my ID and cc#. I sent them my ID but I didn't use a CC, I used PayPal. So I don't know what else to do. This is ridiculous.
Not good did not get refund but they canceled my script but that is fine but I wanted refund so that is not right
They got to me quickly on the phone and verified my payment details after I discovered a payment on PayPal and had no idea what it was. It turned out to be my mistake.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bianca K, We appreciate the 5-star review. Always remember we are here whenever you need us.