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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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Seqpay experience
June 21, 2025

I received excellent service, I got quick responses from employer. The email responses where friendly. Using additional information about a subscription a roque subscription was identified and stopped.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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Cheat Happened
June 21, 2025

Recharge my Token but token not credited. I had already complaint in all the motioned contact but all are saying "Please contact right Biller" Who is the Biller. I recharged token form the site.

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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No unsubscribe button
June 20, 2025

My payment hasn't been refunded and I will have to wait until next month to see if I have actually been unsubscribed. Perhaps you could actually add contact information to the site so I wouldn't have paid for months(yes plural) of fees for something I didn't want or use

Date of experience: June 10, 2025
GB
1 review
0 helpful votes
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Not helped
June 19, 2025

Hello i dont know who is seeing this but Money is going out my account for some while now and nothing is being sorted out ive been robbed of £35 for 4 months now and nothing has been resolved still to this day

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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Easy cancellation
June 19, 2025

Are you sick babe to pay for a subscription and I have forgot I paid for it and totally forgot about the whole subscription, but it renewed without my knowledge. I've used PayPal but had drawn out of my account yet so I immediately went over to Segway to cancel the request I just hit a button and they did all the rest. That's all I had to do no speak to anybody no questions asked nothing. Such a easy and beautiful experience with no questions. I highly recommend this company.

Date of experience: June 9, 2025
Connecticut
1 review
0 helpful votes
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Went the extra mile
June 19, 2025

I significant billing situation came up for over $120 and it was handled quickly and properly. I sense is that they went above and beyond to resolve the matter.

Date of experience: June 9, 2025
Canada
1 review
0 helpful votes
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Amazing service
June 19, 2025

J'ai contacté pour un remboursement, car j'avais annulé un abonnement le jour même où il s'est renouvelé et je voulais un remboursement. Ça a été fait en deux jours, sans questions no complications.

Date of experience: June 8, 2025
Georgia
1 review
0 helpful votes
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I kept getting charged for a renewal for a monthly subscription, that never should have happened. I originally had an annual subscription, that I was enjoying until a few months ago and then I kept getting charged for a monthly subscription. Then I was cancelled as I tried to get it reinstated, and finally I got until the end of this month on my subscription. They never addressed my annual subscription, and now I will either have to pay again for an annual subscription or just cancel. I'm not happy with the experience, though on their behalf, they did respond quickly, though not about my annual subscription. They never addressed me having an annual subscription.

Date of experience: June 8, 2025
Mexico
1 review
0 helpful votes
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Cancelacion de segpay
June 18, 2025

Quiero mi rembolso ya cancele mi suscripcion quedo que estaria en 5 dias habiles y no me llego nada graciad

Date of experience: June 7, 2025
Germany
1 review
0 helpful votes
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Unauthorized debit detected
June 17, 2025

I discovered an illegal debit and reported it directly to Segpay. They took care of it immediately, without me having to take any further action... simply great... Thank you

Date of experience: June 3, 2025
Ohio
1 review
0 helpful votes
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Pleasantly surprised
June 16, 2025

I was pleased to get the answer. I was looking for on a single call. The person I spoke with was extremely pleasant and took the time to explain the charge to me. I was also impressed that she was able to find my transaction so quickly. My sincere thanks

Date of experience: June 6, 2025
India
1 review
0 helpful votes
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This is very bad
June 16, 2025

This is very bad because this is the only first time this is my 3 time doing like this froud but u people not helping me ok, we are making what u people give are provided the payment option that only we are following then u people not helping me what is the use

Date of experience: June 6, 2025
Thailand
1 review
0 helpful votes
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Good Service
June 16, 2025

Overall, I have been very satisfied with the service. I need to cancel my subscription as I will be relocated to a country in which the law of censorship is heavily implemented. I certaionly will rejoin the site when I return.

Date of experience: June 6, 2025
Australia
1 review
0 helpful votes
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Cancel membership taking to long.
June 16, 2025

I m trying to canvcel my membership to travel girls and seg pay its making it to complicated whgen befiore it took a direct message to the site. Please vcancel my membership. Thats all

Date of experience: June 6, 2025
Germany
1 review
0 helpful votes
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The scam review
June 16, 2025

When I paid my payment and I thought it could be watch all the experiences but I ended up scamed I didn't even use my payment and I wrote an email with it it'd basically bad experience I had

Date of experience: June 6, 2025
Canada
1 review
0 helpful votes
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Great Service
June 14, 2025

Thank you very much, it is well apreciated, will come back as soon my fianacall situation settles, im in Canada so the amount was 502 $ that i can used at moment to pay dayly bills, that is all due to a Pericardia from September 2023 that i still strugll, havent started work as of yet and was living on borderline then, Thanks for understading

Date of experience: June 2, 2025
NL
1 review
0 helpful votes
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Unidentified creditcard payment.
June 14, 2025

Very fast reply on emails. Couldn't track a monthly payment on my creditcard. Transaction was tracked very fast and subscription ended. Very happy with this service.

Date of experience: June 4, 2025
Virginia
1 review
0 helpful votes
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No resolve
June 14, 2025

Yes I have been through so many talks and discussions regarding the refunds due to my account being hacked and was never compensated for the loss of money

Date of experience: June 4, 2025
Germany
1 review
0 helpful votes
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Very helpful cumstomer service
June 14, 2025

All questions have been answered and the cancellation was without problems. I would recommend the services to friends.

Date of experience: June 4, 2025
Arizona
1 review
0 helpful votes
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I called several pay about a cancelation of service. For the website directed me too. The website declined to email back after contacting one of there reps. SO I called seg pay, first needed my last six of debit card, called back then needed last six and first. Four, ok I called back now they need the company on my bankstatwmt calling charging? ( oh, that's not us, gotta call your bank.) Then why keep asking for my debit card In different forms knowing I dont have the card. But I didnt tell them i had a picture. So I had the info. Mind you when I came back with the information they hung up. Avoided my calls.till they just said call your bank not us. I canceled all my trial the same day. But still was charged. So one of them or both are running a scam. Cowards of a company.

Date of experience: May 11, 2025