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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Germany
1 review
0 helpful votes
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Prompt and Professional Service
June 13, 2025

I cancelled my subscription via email and was impressed by the quick and professional response. The support team immediately understood my request, identified the associated account without delay, and confirmed the cancellation for the contractually agreed date.
Everything was handled smoothly — I have no complaints and am very satisfied.

Date of experience: June 3, 2025
France
1 review
0 helpful votes
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Very Good expérience
June 13, 2025

Your good responsiveness Your speed
Your efficiency I am totally satisfed with your excellent service and availability.

Date of experience: June 3, 2025
Mexico
1 review
0 helpful votes
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Exelente algo biwn
June 13, 2025

Np isushsghwqiwvwidhwisjwvs s s. S sisjs. Sisisbsiwisisisjwiwsjjsjssusiiwjjwqiqoiwjjwjwjjwjwjjwjdjjdjdjdjdjjdjdjjdjwjwkwkkwkekdkkdkdjdjkdkdkdjkejejkwkwkskskkwkdkkdkdjjrjejjejwjekkekekekkekekekeikekkekekkekekekekkekekekjdkdjejejjrjejjrjdjejejkejdkekieiudujeejejrjjejjrjejejjejejejjejdjdjjeuuediisjbsb

Date of experience: June 3, 2025
India
1 review
0 helpful votes
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Excellent service
June 12, 2025

I really appreciated your services and I got the refund thanks a lot. I think you are very responsible to your customers.

Date of experience: June 2, 2025
New York
1 review
0 helpful votes
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Great service
June 11, 2025

Requested a refund and was immediately given the refund I requested. That is all. Thank you for being so quick

Date of experience: June 1, 2025
India
1 review
0 helpful votes
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BAD SERVICES
June 11, 2025

WHY EVERY TIME WOMEN IN SCRREN YOU BLOCK THEM AND ME WHY I PAY YOU MONEY IN USD. Women is nude it's OK but man is nude little it's blocked very very bad service. I can't accept this one sided rules not continue in next recharge bye bye

Date of experience: June 2, 2025
North Carolina
1 review
0 helpful votes
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Excellent...
June 11, 2025

Thank you Mr Nuevo. You helped and the problem was resolved...

Date of experience: May 31, 2025
Germany
1 review
0 helpful votes
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Unzureichend
June 10, 2025

Ich wollte wissen, welche der Zahlungen für welchen Auftrag erfolgt, aber die Antworten lauten immer wieder nicht genug Infos...?

Date of experience: June 1, 2025
South Carolina
1 review
0 helpful votes
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Needs Improvement
June 10, 2025

The website itself does have many buyers, but I'm pretty sure the majority are bots. Likely make money on other platforms.

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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False information
June 9, 2025

Poor I attempted the site and kept getting messages about the payment not matching my card number then e-mailed for further assistance and my membership cancelled

Date of experience: May 30, 2025
Canada
1 review
0 helpful votes
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Unknown charges
June 9, 2025

I had unknown charges on my account for 2 whole years and they did nothing about it. They cancelled the service, that I never actually signed up for. I didn't get reimbursed, I was just told that the case was closed and they removed the payment.

Date of experience: May 30, 2025
Philippines
1 review
0 helpful votes
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Fast communication.
June 9, 2025

The agent are very responsive. They answers my questions and easily tried there best to help me. I still waiting the payment refund but the action I gets is fast and I like to say Thankyou so much

Date of experience: May 30, 2025
Ohio
1 review
0 helpful votes
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No understanding of the issue.
June 8, 2025

No understanding of the issue, so they couldn't / wouldn't solve it. Card was declined for every membership accept the most expensive option. (Monthly option vs Yearly) Cancelled membership.

Date of experience: May 29, 2025
Germany
1 review
0 helpful votes
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Fast as faq
June 8, 2025

Ich dachte da wird noch irgendwie rum diskutiert aber mein Wunsch würde gefühlt nach 20 Sekunden erfüllt

Date of experience: May 29, 2025
GB
1 review
0 helpful votes
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Great response
June 7, 2025

I had a difficult problem which was resolved very quickly to my satisfaction. I was impressed with the way it was dealt with.

Date of experience: May 28, 2025
Canada
1 review
0 helpful votes
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Refund Request
June 6, 2025

Really fast and agent was really understandable and kind and immediately found the best solution for me and explained it really well

Date of experience: May 24, 2025
Germany
1 review
0 helpful votes
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Erstattung
June 6, 2025

I explained my problem, but my request for a refund has been ignored. I paid for two videos for $1 each for one day and canceled directly through the website. The two $1s were debited from my account, but then I was charged three larger amounts, plus another $1, for which I didn't buy anything. I simply want the money that was debited from my account back.

Date of experience: May 25, 2025
Texas
1 review
0 helpful votes
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Horrible!
June 6, 2025

Got charged 145.94 for something that said $1 how does this happen idk and not only that never got a refund

Date of experience: May 23, 2025
Arizona
1 review
0 helpful votes
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Great Experience Overall
June 3, 2025

My experience was very good. Everyone was responsive and provided solutions. The only feedback would be to provide options to cancel/change online for a better customer experience and lower costs for you all.

Date of experience: May 24, 2025
Mexico
1 review
0 helpful votes
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Cool it solves
June 3, 2025

It's cool ok it solves my problem and that's all I have to say jejeje jaja e deja deja una tufffffgbee. Refbrev reg

Date of experience: May 24, 2025