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Seatsnet has a rating of 1.3 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Seatsnet most frequently mention customer service, credit card and complete scam. Seatsnet ranks 343rd among Tickets sites.
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Have bought 7 tickets for the FIFA world cup and paid for them on August 22nd but still haven't gotten them. I have already booked and paid for flights and accommodation just waiting on tickets to apply for Hayya Card as it is necessary to enter Qatar. Have called their customer support multiple times and written them gazillions of emails but they never reply. Till now it looks like a big scam and would suggest everyone stay away from them.
So bad customer service
The never replied
I don't know how that web will remain in business
I buy 4 tickets since month and did not receive, I send so many email and no one care to reply
I purchased tickets for England vs Japan Rugby. They have sent me whatsapp messages of how to claim my tickets but then just ignore me messages as I ask questions when the process doesn't work. I've sent numerous emails, tried the live chats and called 5 times but there is just no communication. I can only assume it is now a scam company and my tickets will never be delivered. Hoping leaving a review will actually prove me wrong and someone will now finally try and help me. I worry this won't be the case though, so my advice is stay away and stick to the reputable sites everyone.
Bought tickets through them for Real Madrid v Celtic
They kept saying - tickets will be uploaded to your account. They never come.
I bought two Tickets (259€) that were not sent ( that you was clearly stated in the oder details)
Very disappointed, i called thrm hunderd times and waited hours in the téléphone line without that anyone answer. I have written emails, chat… No way to reach them or to have my Money back
I bought a ticket from seatsnet and my order is ******* and I need to know what happened to my tickets they still haven't contacted me
Please contact me to send my tickets and I will change the review I need the 3 tickets I'm coming from the UK!
My name is Aras, order number *******
Order #*******
I have a match today of psg vs benfica on 11 oct at 9pm. Right now the time is 7pm.
I still havent recived the ticket.
I have tried calling many times but no reply. It goes to automatic machine and then there is no reply. Mailed several times no reply.
I dont know whether i will recive the ticket or get a refund or not. I dont trust this site anymore.
If any one can help. Please do.
Yash surana
Absolutely terrible experience.
Purchased a ticket, received an email saying "payment declined", but my bank confirmed the payment as successful. When I tried to contact them they only ignore me, so no money, no ticket, no response.
WORST EXPERIENCE EVER HAD,
Please stay away from them scammers!
I bought tickets for the soccer game between Benfica and PSG which will be playing this evening. I bought the tickets over a month ago
but still haven't received them. I have tried to contact them without any success. This is a scam! DONT BUY TICKETS FRIM THEM!
Few days ago I was trying to buy tickets at this website and my payment could not be made, but money on my account was blocked two times.
Then someone called me (Steven) and I bought tickets by phone and paid again. I was waiting because I was told It might take about 4 days till I get my tickets but now I still don't have tickets and money was taken from my account three times.
Impossible to contact by phone, email, Facebook or chat :)
I WANT MY MONEY BACK!
I WANT MY MONEY BACK! This website is a fraud! I bought tickets for Nadal and Djoko game at Roland Garros (800 euros) - philipe chatrier court, and they delivered tickets to OTHER GAME! Never trust this website!
Avoid like the plague.
Total scammers.
They will take your money and totally ignore all messages/emails/calls.
I am £1,200.00 down - don't make the same mistake.
It's a shame there isn't a ZERO star option - they certainly don't deserve one star.
AVOID AVOID AVOID!
I bought the tickets 3 days before the match and got contacted by customer services when they realized that is gonna be a match between Djokovic and Nadal and the prices went up high they stop answering and probably sell it for a much higher price. Never got my tickets and it ruined my trip.
Scammers and fraudsters. Don't use this site.
QF Rolland Garros tickets were canceled on the day of the match, support could not be reached for the whole day.
Bought total of 4 level-2 tickets for SF and level-3 were provided al scattered around.
No refund was given.
SCAM DO NOT USE SEATSNET.COM!
Purchased premium tickets which were NOT as advertised (lower category than promised and seats not together) and Seatsnet did not respond to emails or voice mail messages.
Seatsnet zählt zu einem Netzwerk an Betrugsmaschen und Fake Seiten, die alle in Zug (Schweiz) oder Dubai zusammenlaufen. Inmer wieder taucht der Name Denis Deslex auf sowie die DD Immo Service Plus GmbH. Diese dient auch als Briefkasten der Roley GmbH, die ebenfalls sehr fragwürdig mit Tickets dealt. Neben SEATNET zählt auch onlineticketexpress.com dazu. Fakt ist: Ich habe viel Geld verloren, weil jede Menge leere Versprechen und Ausreden kamen - aber keine Tickets. Bei Anrufen klingt es als würde ein Teenie im Keller der Eltern sitzen, Mails kommen in schlechtestem Englisch und unverschämten Unterton. Meist wird jedoch gar nicht geantwortet. Strafanzeige ist nun erstattet, auch gegen die beiden laut Gewerberegister israelischen und spanischen Geschäftsführer
I have now 2 times experienced Seatsnet coming through for me.
This last time I successfully bought tickets to Liverpool vs Leeds match February 2022.
Got in contact with them Maria from costumer service guided us professionally through how to complete the purchase and download the tickets.
Maria, appreciate your hard work:-)
Seatsnet - Keep up the good work!
These people are thieves DO NOT BUY ANYTHING IN THI SITE! They stole my money and never sent any tickets to the cu final... wasted £700 on hotels and travel costs for nothing my son is devastated. Cant get a human no online chat not answering the phone. This is con
Booked tickets for the Man Utd v Brighton game. Paid £1400 for 6 international suite tickets… on the day of the match I called and called as my tickets weren't uploaded. Som one from their team messaged me on WhatsApp to say they were looking into it then proceeded to ignore me all through the day and no tickets were uploaded. To make things worse, no one answers the phone and I'm £1400 down!
Answer: Look at the contact details, tap onto their Twitter and Facebook logos... NOTHING. Scammers.
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