Saks Fifth AvenueReviews 267

My online order was lost in transit and arrived extremely late, well after I needed it. I contacted Saks numerous times, first by chat given that I am hearing disabled, and then I was told I would need to call despite my impairment. 3+ hours and numerous representatives later, none of whom cared that I was having difficulty hearing, I was told that a return will not be authorized because my order was final sale. While I understand the concept of final sale, I expected my order to arrive in the estimated time frame, not several weeks later. This is thoroughly unacceptable and a great way to lose business.

I'm disappointed in the return process at saks 5th Ave initially I purchased two items that came in one box. After realizing one item couldn't fit, I initiated a return. Originally, I planned to keep the 2nd item but my son decided he didn't want it. So, instead of sending two separate returns I decided to put the two items in the original box it came in. However, I didn't realize I needed to initiate a return using a different box. After realizing my screw up I called saks customer service but got nothing but the runaround about how they aren't sure if both items were inside because they haven't received any information from the warehouse once they received the package. Total bs. I also was told the waiting process for money to be returned to my account will take at least 14 days. 14 days, is ridiculous! Someone needs to look into this order to resolve it. Bad reviews doesn't look good. My order number is ******* I just want the second item to be account for so a return could be initiated for that one also.

Just ordered a ladies velvet jacket that was valued at 588.00 on sale for 145.00 Iam so happy right now, not only arrived on promised date the fit is perfect and looks amazing on me. Will definitely buy again and tell my friends. Talking about looking fabulous to work.

Everytime I ordered from here I always have to deal with customer service. Very rude and they just hung up on you. Will not buy anything again.

Ordered a bag and paid additional to have it gift-wrapped for my mom. Ended up receiving the bag bare in the box it was shipped in. No paper wrapping, just the bag. Contacted the customer service, and they just left me on read until I asked where they were. Considering how they sell luxury products, you'd think customer service would be top-tier. Wish they invested in their customer service.

I purchased a blazer. It was on sale at 70%, which was significant on a $2k blazer. It was advertised on their site, I took a photograph. The sales code would not work and customer service claimed that they could not correct the issue until after I purchased the item through a price adjustment. Instead of correcting the issue, they canceled my order, stating the item was unavailable! Lies….shortly after, I received a notification through their site that the item was again available for purchase, so I purchased it again, then waited for it to ship, then asked for the adjustment. At that point, they claimed that the price could not be honored, as the item was no longer on sale. They have false advertisements and their customer service is terrible and lacks integrity. I will NEVER purchase anything else from this company. EVER! DO NOT PURCHASE ANYTHING FROM THEM…They have the worst policies and service ever!

I did not receive my full order. I ordered a three month supply of the LYMA supplement, but only received a ONE MONTH supply. I have contacted customer service multiple times, but they keep stating they cannot issue a refund. I DO NOT WANT A REFUND, I WANT THE ACTUAL PRODUCT that was listed on the site. This is beyond absurd for being charged for a full three month supply, and only given one month. I am extremely upset about this and will never order from Saks Fifth Avenue again, I will also file multiple complaints and reviews about this.

I purchased an item at Saks online. The item was undeliverable and rerouted back to sender with in a week. I called to check on the item. I was told from the first call the item was received and I could expect a refund in 14 days. Fast forward 2 months and countless phone calls and I'm still receiving the same story.

They offered nothing to me except more false hope regarding a refund and a corporate email.

I order a pair of shoes may 29th in store to be delivered to me because they were not available in store. I was told I would have got it 5 to 10 business day. I called customer service after 2 weeks to get an update, they apologies and said I would have got also a gift card for the long wait and someone would have called the day after with more updates. Nobody called! So I called again and the told me the package was delivered in the weekend, but I never saw the package. So am investigation was opened by June 13, as per today June 28 nobody ever got back to me nor responded to my emails. This is really disappointing for a big store like Saks. Will call again and just get a refund and buy myself available shoes.

I purchased several items on April 19, saw that it went on sale and requested a price adjustment on April 24 (within their time frame and policy). I have a print out from 4/24 confirming items were in stock. I received an email stating the request was "approved" and spoke with customer service at 9:40 AM on 4/24 confirming that to be the case. It is June 27,2023 and after multiple phone calls/even with supervisor assuring me the refund was going to be submitted was declined this morning. They said the reason is because the items have to be in stock at time of request. The items were in stock in the same style/size. I have a print out of it that I'm looking at. The price adjustment is a scam, don't shop here. Waste of time/money.

Purchased a $500 Versace belt. The leather peeled terribly after about 7 wears. It's only been about 2 months and SAKS refused to acknowledge a defect with the item and did not offer any possible resolutions, not even a store credit. The manager kept quoting their 30 day policy which is for regular items that a customer wants to return, nothing to do with a defective item. Very disappointing. I'm a long term customer with and will no longer patronize SAKS. I'll take my money to any other place. There's no way, a $500 belt should peel within two months of hardly wearing the item and if it does, a customer should not be told there's nothing they could do. I even spoke to the manager of the managers. He didn't even see the belt and still made the decision to quote their 30 day policy.

I'm shopping for outfits for my wedding and as a result, have been ordering and returning a bit more (sizing issues, quality issues, etc.). Granted, the items purchased are typically $600 - $1200 and I keep about 25% of the items ordered.

Saks has been great about the return process and granting my returns UNTIL recently. They've effectively banned my account from shopping there - when I go to my cart after adding items, it says "error". It doesn't show the error if I'm logged out.

This is a frustrating experience because it's not MY FAULT that the products ordered were not the correct size... there was a dress I returned but wanted to order again in the bigger size, but they ran out in the bigger size! What am I supposed to do if the inventory is bad and I had no option but to return?

My husband purchased a pair of diamond earrings for me in the UTC Sarasota store for Christmas. Although very beautiful, they were misrepresented with regards to the carat weight. Yeva, who sold the earrings to my husband claimed they were two carats. However, when we had them appraised, they only appraise for maybe 1.8 carat total weight, our appraiser said. I am a jeweler by trade, this is what I went to college and did for a living for a very long time and I am a designer currently. I know that sometimes diamond weights can vary, when I was in the trade we made sure to communicate this with clients, because we operated with morals and integrity. However, not only was this not disclosed to my husband by the Yeva, but on the website for Saks 5th Ave, it also says that the earrings are two carats, and nowhere within any description is there any kind of disclaimer stating that there may be a slight differentiation in diamond weight. I contacted Saks fifth Avenue corporate, they had no care whatsoever to get back with me, nor respond to my BBB complaint. When I went into the store, I spoke with a gentleman name Vinny, who stated 'he had never experienced this before ever'. He then went on to say 'well he got a them on sale?' as if that constitutes the fact that they were falsely advertised by the sales person and online. As If since my husband got them on a holiday sale that it was justified. The earrings are off my almost a quarter of a carat, not just a few points. My husband and I have been looking at an almost $30,000 diamond tennis bracelet in there that we were wanting to purchase for me that had a matching ring. We will now NOT be doing business with them because of the fact that they're not honest in their sales. Who knows how many other people this is happening to and for even larger pieces than our first and only purchase with them which has left us to not want to shop there again.

I returned 4 items (2 of which arrived badly damaged, unbelievably) One was a Burberry turtleneck with zipper torn out past bottom n zipper pull missing. Only 3 of 4 items were credited back to me. The Burberry turtleneck was not credited. I called sacks 2 minutes after 3 return credit emails came in n told them there was a 4th item in box, with all the receipts and a big note stating "4 Items in Box"- I'd taken a picture of the note and shipping label. BECAUSE THIS HAS HAPPENED BEFORE! LETS GET RIGHT ON THIS! I implored, we can source that return in real time while it's happening! The lack luster response was "We'll put in a warehouse search it takes about a week. I was very insistent that this was not good enough, they "expedited a 3 day search" I called the next day for update n no-one had initiated any search at all. This went on n on, Incredibly rude supervisors, inordinate times on hold, and then someone nice put in a claim which the next day was refused. After "careful consideration" I will not be getting my money refunded. So maddening! So now I dispute their refusal to credit me. And dispute w credit card. HORRIBLE, rude non existent customer service. And a THEIF, in my opinion, or at best incompetency at every level goes unchecked. I will be writing to corporate office, CEO etc. etc. To continue this fight. BTW the other damaged item had the neckline torn away from the body of the dress in front, clearly visible. Further proof of warehouse negligence and slop. Shop with Niemans, Net-a Porter, Moda!

I have shopped SAKS as my primary dept. store. They have gone down-hill fast. English speaking customer service would be nice. Your new shipper Maergo is horrible! All my packages are delayed, lost, and very late and tracking is never updated. I'm close to never shopping Saks again. Additionally, SAKS returned to me a pair of shoes I bought and returned due to a defect as stated on my return. They sent them back and said I caused the defect! They want to stick an $800 pair of shoes on me that were defective when they arrived. They said it's their new return policy! Wow is all I can say. Saks must really be hurting if they are dumping on their customers defective goods and requiring customers to pay for it. Another reason to no longer shop at SAKS. Saks is the new Kmart I guess. I'll be taking my business to Neimann's. Shame on you Saks! Im embarrassed for you. I also found it interesting that many of the reviews here are for the same scam they pulled on me. It's gross what they are doing to their customers.

7 Months of chasing Saks representatives to secure refund for merchandise returned! Over a period of 2 months I ordered many dresses trying to find something suitable for a wedding. Besides receiving merchandise I didn't order was returning merchandise and Saks receiving center not processing all the returns. Repeatedly I had to provide tracking numbers, and even then securing the credit refund was delayed. Constantly customer service would say 5-7 days, someone else would say 14 day, another rep would escalate that would add another time frame. Eventually I disputed the charge on the credit card so that interest and late fees would be avoided as I was making minimum payments for merchandise I didn't have. The grand problem was a dress I ordered in 3 different sizes. All 3 were returned separately. Credit issued for 2 but one dress went missing valued at $895 and after dozens of calls to Saks customer service I emailed Saks corporate and 2 different "Ambassadors" responded. Incredibly they both had wrong information and there I was again giving a timeline of facts and proving the return. The whole experience was beyond frustrating with so much time and energy spent correcting their mistakes. Incompetence at Saks Fifth Ave is a level I've never experienced. Do yourself a favor and shop elsewhere.

Returned pants 4 weeks ago from Ontario. SAKS cannot tell me where this shipment is. ABSOLUTELY USELESS. They don't answer emails and every call takes 60 minutes to get no information. Absolutely useless Customer Service. AVOID AVOID AVOID. I will take this review down if I get my refund. FML.

I ordered an item for my friend and needed to exchange the size. They do not provide exchange policy so I had to place a new order and return the original order. Saks fifth avenue charged me a shipping fee for two orders, which I asked for first order shipping fee refund, I did get my refund for the order but shipping fee of $9.95. And Ive been calling everyday since 2 weeks ago, every rep is just telling me just wait, and keeps informing me different things. Doesn't even bother to look into the order number and as soon as I said refund, every single rep I spoke to sounded annoyed.

I am in a huge disappointed at Saks Fifth! How do you not have exchange policy when you guys are charging shipping fees for all orders? So does this mean, I need to place new orders with shipping fee every time I needed an exchange?
And to be quite frank, as long as they refund my shipping fee in timely manner, I have no problem placing new orders for exchange.

But everyone seems like all representatives are all over the place.

It's not about the amount of shipping fee. It's about how tedious the process was. And here I am still on line with customer service and telling me that he doesn't see any of record showing my refund was processed or requested.

This is extremely frustrating and stressful.

I ordered a pair of Gucci sunglasses. They were too big and I returned them (generated online as instructed by Saks)just to find the huge box without cushioning inside back on my porch. Now they had a little scuff where the glasses fold and that's not how I returned them! Called customer service. They told me i should have taken pictures before returning sunglasses (what?), but okay, I HAD pictures on my cell with the time stamp (took them to show to my friend).They started investigation and sent me an email stating the FedEx will pick the box up and the refund will be issued in 10-15 business days. BUT I got the box yet again in a little over a week with the note: "No refund will be issued. Hope you understand." No, I do not understand. I did everything on my part. It was a $830 dollar purchase that I did not like. Do not trust Sak's return policy or better yet do not trust Saks.