Saks Fifth AvenueReviews 267

DO NOT SHOP THERE! It used to be a trustworthy store/website but not anymore! I returned pants and email stated that a refund will take up to 7 days. I didn't get my money back and didn't get any response to my emails. So I chatted with representative and she told me it will take up to 14 days. 14 days passed and nothing. I chatted with another representative who told me up to 21 days. When I brought up the previous story he just repeated himself like a robot that it will take up to 21 days.
The pants I've got was the last one, they put it back on their website in the same day as they got it back but didn't proceed with the refund.

Everything arrived damaged, wax from candles everywhere - along with broken glass. Still waiting for FULL refund and it's been almost a month1

For what Saks charges you'd think their customer service would be great, right? Wrong. I've never seen worst customer service any where. Even Walmart has better customer service than Saks. I wanted to write this review so others know that this is not a company that cares in the slightest. They dont care that you are a paying customer and have a valid issue. They are rude, idiotic and not understanding in the least. I refuse to support a company that doesn't value the customers that keep it going. They don't even give free shipping anymore. Saks is a money hungry trash of a company and they have lost so many customers because of this. I will personally never shop at Saks again. There are so many other stores that sell the exact same things Saks does but with MUCH better customer service. We are cosigning Saks' awful behavior by continually supporting them and that ends today.

Compre un perfume en Saks.com y lo q llego a mi casa fue una caja vacia. Cuando los contacto me dicen q estoy en un investigacion o sea yo pague 500$ y están investigando dondecse quedo mi perfume. Nunca mas compro en este sitio me siento estafada

Purchased $135. Glam glo. They dont have the PRUDUCT...refused to give a refund...it's a scam...buyer beware!

Don't buy anything from Saks. Their customer service is horrible and they scam people. They don't ship full products and they don't respond to your issues

Purchased a blue shirt of this online store. They sent me a RED shirt. I reached out to them to ask them to send me the right shirt and I will mail back the wrong one. They refused! After one hour of chat, finally I spoke to a supervisor who told me my only option is to return the red shirt, then wait up to 14 days to get a refund and if I want I can buy the one I originally wanted. This is THE WORST customer service ever. This company does not deserve to be in business. They do not care about their customers. UNBELIEVABLE! I am stuck with a shirt I hate, or I have to return it and wait 2 weeks to get my money back. That seems like the worst business model in the history of business! Terrible terrible customer service.

Saks Return Policy is Absolutely Terrible. I purchased a Moncler Jacket from the website and it turned out to be a size smaller, so I returned it the next day via FedEx. That was December 12th and still haven't received my money back in my account, and it's January 30th 2024.

"Cannot guarantee anything" is the quote of the day.
If you want to buy a high end product and receive high end customer service, DO NOT SHOP HERE. I am in shock by how poorly I have been treated with my $600+ order.
I hope my review can help you go another direction.

I have never ever experienced any other company worse than Saks in my life. I put two items which I received in one box and sent them back using their shipping label in the same box. One item got missing on their side and they do not give me the refund. They use Fedex for shipping so I do not have the weight of the box as UPS does. They are two heavy items and the weight cannot be the same if only one item in the box. They refused to give my money back after contact them for 6 times. Someone else on Consumer affairs had the exact same problem as me and was thinking about a legal action.

I had been a Saks customer for years and then had issues with my account being hacked. I called them but they didn't really care so I cancelled my Saks store credit card bc I was afraid whoever hacked my account would use my card. About three months ago, I decided to try ordering from Saks again (only paying with a regular visa, not Saks) and had no real issue with my first orders. Just placed an order for 2 tee shirts this afternoon for $x and was charged *5 times* in an hour for the one transaction: twice for $x, twice for a different $amount and once for another different $ amount. I called Saks and got some flunky customer service agent who after I explained the above asked me if I'd placed an order with Saks (eye roll) and then after I confirmed I did, said I had to call my credit card company - in other words, he could care less that I and ultimately, Saks, was getting ripped off. I ended up calling my card company and they cancelled the 4 charges I didn't make but I will now not have use of my card for a few days, and also Saks is probably busy sending out merch to some thief that charged my card but now Saks will be holding the bag. No wonder they are going bankrupt. They are probably getting stolen from daily and they don't seem to even care.

They will not let you know what company they use to ship and proper tracking information if something is misdelivered they will not refund! So to be safe DO NOT ORDER ANYTHING ONLINE!

Got a &4200 ring for Xmas with $500 gift card. Too small. Saks said buy second ring correct size. Pay for 2 and we will issue new gift card. Took 5 calls to get credit first ring and they voided gift card. Told false info every time I called. Final call they aren't honouring the gift. Terrible Customer Service. Will never shop there again and will be telling all my well heeled Girlfriends about my nightmare. Spoiled the Gift

I ordered 2 coats from Saks Off 5th but for some reason each coat was sent through two separate shipping companies. The first coat was supposedly signed for and delivered by FedEx, but I never signed for or received anything. The second coat came through a local regional shipper which I received just fine. So I called fedex to ask what happened to my package but their investigation came up with nothing and they advised me to contact Saks Off 5th. I contacted SOF and they told me they would investigate the matter but it would take 2 weeks for an investigation and a refund if I'm eligible. Well after the 2 weeks, I received an email saying my package was delivered so they couldn't do anything for me. WHAT! So I paid for a coat that some FedEx worker lied about getting a signature for and stole! I don't think so! So I filed a chargeback with my credit card company and they are currently working on it - save yourself the hassle and just stay away from this company! Their CS is located in the Philippines good luck trying to explain your issue to someone over there.

I ordered a very expensive coat for Christmas. The coat arrived in a shabby plastic bag. Inner lining was torn, wrinkled and obviously someone's old coat that had been switched and sent to me. I called Saks online customer service immediately and informed them, sent them pictures. I sent it back to saks for a refund and they refused to accept the return as the coat was not the item I had ordered and paid for. I have been a customer for 25 years. Saks have stollen a lot of money from me. I will never shop there again.

I bought a jeans i paid express dhl shippment
I waited 13 days
I got the wrong item they sent me a belt instead the jeans. They have a very bad service the didnt refund me and didnt sent the jeans.
Dont buy there. Also they didnt give me a compensation for the distress.

Do NOT go to Sacks Fifth Avenue and buy ANYTHING like a belt! I bought my belt for my birthday. Went in to get it cut to size was told." Oh we don't do that ". When the sales lady said they did. NOT to mention the shade I felt from my own when I was in line. Sacks employees you NOT all that because you work in the Louis Vuitton section of a department store!

Wish I could give them a zero star.
Bought Baccarat brand glasses of total six, and received counterfeit item from Saks.com. So I return and requested a refund next day.
However they opened case# and after 3 months later, was advised their final decision is not to refund.
What I received was all the same fake glasses in the Baccarat brand box, total amount $708.51.
DO NOT PURCHASE anything from Saks.com.
My English is not good but I have reported to BBB, Bacarrat and will review everywhere so this would not happen to other people. Shame on you, Saks.com!

The most horrible experience ever. Whatever you do, never shop from here. Took my money, sent me a broken item, I cut my finger opening it. Took WEEKS after calling numerous times and emailing to get a stupid partial refund...so Christmas passed without me giving the gift I intended or having my money. I questioned them weeks later when I saw this partial refund and they said I had to submit pictures. Mind you I already did. How the hell do get a picture of something in the trash from 3weeks ago. A hit stinking mess this company.
F**** A-holes.

I got charged for something I didn't order and called immediately, rep couldn't care less, told me to call my bank said she couldn't see the transaction. Two days later I get send a broken necklace I didn't order and called again, one manager hung up on me, the other told me to send it back with fedex and maybe in 7 days I'll get my money back for something I never ordered.