Saks Fifth AvenueReviews 267

I am Saks long time customer. I ordered CL pool slides. I briefly tried them. They appeared heavy and big on me. I packed them and shipped back in 2 days. Saks warehouse sent it back to me claiming that I sent them a worn shoes. I disputed this charge but unfortunately I can't prove anything even I sent them back right away. Customer service told me that I had to be careful and took a close look. Never happened with me before. It's so outrageous. Someone worn them or shipped floor sample and I am stuck with $500 bill.

I bought a Jo Malone Diffuser but never received the order. I submitted a refund claim but was denied soon because they asserted that their courier - FedEx marked it as delivered but they cannot provide the picture or my signature to prove the delivery was completed. I called customer service but their associate asked me to connect the FedEx by myself or submit a dispute to my credit card bank. So, I had to dispute the payment but got rebilled later because Saks communicated with my credit card bank to refuse the dispute. It's a very disappointing experience.

I will definitely leave a bad review and it is deserved. I ordered a down jacket and gave the wrong address. I immediately called the support line. They said that you should wait for the courier service to be appointed. It was December 9th. Then I called on December 11 and informed the delivery company and indicated the correct delivery address. On December 13, the product arrives in Florida instead of Massachusetts. I'm calling for the third time. The person on the line apologizes and informs me that they will call me back within 24-48 hours. Silence. What should I do. You are a store that presents premium products, but you behave like a cheap company. This is your label.

Don't buy Dior online from them. They will not ship the item out and NOT refund you either. Go to Dior directly, SAKS will steak your money

Beware buying from them, they are liars and have the worst customer service. Buy from neimans or any other luxury retailer. They do not honor their promo codes and do not care about their customers. They are going downhill and i caught them lying to me 3 x in a row and i sent them proof showing them they were lying and then they just said" i really apologize and hang up. Its a shame to see a once great company in the trash now. Bring your business elsewhere, they are literally running a scam company now.

It is sad to say that Saks has a reputation for not delivering products and not providing a refund. I ordered something and never recieved it. Their delivery service claimed it was delivered and Saks and Maergo both refused to provide me with a refund for a product I never got.

I ordered a pair of Burberry leggings and Saks shipped me a completely different pair of pants. I returned them and they sent them back to me saying they wouldn't accept the return. Several employees at Saks accused me of trying to return a different pair of pants like I was the problem. Please record yourself opening the box if you do shop at Saks because they literally asked me for proof that they had shipped them to me. I think their shipping department must be scamming people and I paid the price. Luckily my bank believed me and stopped payment to Saks. WORST CUSTOMER SERVICE EVER!

I ordered 2 pair of boots. One was delivered and I waited at home all day on 9/25 to receive the other pair. I got a notice via email that the package had been delivered even though you have to buzz my apartment in NYC to get into my lobby. The notice from their delivery company called T-Force (not listed as one of their shipping vendors on the Saks site FYI) said it was delivered to the door man and there was a picture of a generic brown box but the address label was blurred. I don't have a door man so I went downstairs to the lobby and the package wasn't there. I notified the T-Force immediately and they said they would look into it. I made the mistake of saying I don't have a doorman so when I looked at the tracking info again it no longer said delivered to door man it said delivered to the lobby and there was no longer a picture of the box, it's just a black square. Saks will not let you file a claim until 7 days after it's missing so I waited the appropriate amount of days and then filed the claim that I never received the boots. SHOCKER - they denied my claim and said they would not issue a refund or replace the boots. I called and opened a case with customer service so they would contact T-Force (a shipping service I've NEVER even heard of) and SHOCKER #2, I called back after waiting the 48 hours they said they needed and was denied again. Now I have paid $134 for a pair of boots that I never received and have zero recourse. To me - that is fraud, to them, that is clearly just business as usual and profit over service and delivery of goods to their customers. I will be contacting my bank to dispute the charge, but have no desire to file a case since I know I will spend more than the cost of the boots to do so. My satisfaction will come from never spending another dime with them and knowing that Karma will eventually catch up with their shady policies. I hope this doesn't happen to anyone else. Buyer beware!

We ordered an item from the online service and they shipped it to empty house and still charged my wife card without replacing the items. They put us on hold 25-36 minutes without returning; as well as hinging up on us. I think it's unfair and not right

I returned two items I got from Saks fifth avenue, and I received one back because according to them, there wasn't prove of purchase. I called their customer service, and they arranged for FedEx to pick up the item. Surprisingly, the item was returned to me again on the grounds that it was not sent with the original tag which I did send when I did the initial return. The Rep said one of the items I sent back to them was worn and damaged yet they never sent back that one to me. They sent back the Christian Louboutin shoes that costs over a thousand dollars claiming that eventhough it was not damaged, the shoe did not match the code they had in their system. He also mentioned that since it was the second time that Saks was returning the shoes, there was nothing I could do other than keep them, give them to a loved one or sell them. So, if you like to shop at Saks, beware when you buy expensive stuff because they may not accept your return and you will be stuck with a shoe that costs more than a thousand bucks that you can not wear for ten minutes just like what happened to me. Reviews are usually 80% accurate. When I read your reviews, I realized that I was not the only victim.

I bought a dress with a hole on the left shoulder and did not notice it until I tried to wear it yesterday. Since it's a little past the return date, I contacted customer service and asked for store credit since the price tag is still attached. They refused, and I was so upset! Shame on you for selling a defective item! Both Nordstrom and Bloomingdale's have much better return policies and longer return windows. I am so disappointed. I'll never shop at Saks again!

Trying to purchase birkenstock sandal@ Milpitas location. When the cashier Manuel asked if I need to purchase a bag, i replied yes. Then he pull the smallest bag. I requested if he could give me the bigger one. He said the store has no bigger bags, they run out of it. I pointed out that there's a lot of bigger bag hanging there. He said they short stock, he couldn't give it to me. I asked if if it different price, I don't mind to pay. He said couldn't give it to me. Keep insisting no stock. What kind of answer is that, when you can see clearly that theres full of bags hang there. I canceled the purchase even I really like that sandal. Evennthe other cashier associate just smiling. When I asked if I can speak with the manager, both of them said there's no store manager onsite. I won't shopping there anymore

I have had enough of Saks's customer service when orders are incorrect as you are dealing with an overseas call center with people who are so inadequate, so inconsistent and just completely get an F grade. I purchased from Saks very expensive items in particular a Michael Aram 2 piece gold bowl set. GUESS WHAT? False advertising and you will see directly on their posting it is marketed as a 2 piece Michael Aram dandelion bowl set...what a scam. I received one bowl and i spent 3 days dealing with inconsistent stupidity from their customer support so I wrote the CEO, Chief Customer Support Officer and Chief Marketing Officer of Saks who have not responded for misleading and presenting a false item.

Stay away from any online shopping with Saks and as I read all these negative reviews, I am not at all surprised to see how poorly people think of SAKS

Attempted to purchase a pair of Brunello pants as a gift for instore pick up. I live in Manhattan. Confirmed the item number, size and that the item was in store. Was advised to not purchase for pick up and instead go to the store and buy in person. Left work early, $20 ride up to Saks flagship on 5th Ave to discover in fact they did not have the item, or any of the pants in any size on the floor. Luxury! Saks, you lost a customer.

It's a shame that a company 'sacks fifth Avenue" which is biz for over 120 years, not only send its loyal customers damaged goods but keep you on call for hours for a simple return. Also they make you return the trashy damaged good! Horrible, won't shop here EVER again

I ordered online a top that was a final sale item. It was damaged. I called customer service online and they told me to go to the store. I went to the store to see if I could swap it out for the exact same top, that was not damaged. The store said that they could not help me with an online order. I called multiple times to online customer service and spoke to multiple people to try and get an approval for a return. They finally agreed and said that Fedex would pick it up the next day. Fedex did not show up. It turns out that the pickup request was never submitted. Another long wait on the phone to follow up. Super frustrating. There is a reason the majority of the reviews are negative. It is really too bad, as I really like their selection of clothes/products.

I am a 49 yo nurse who works nights and I am a longtime customer of Saks. I have bought and returned many things over the years, so this entire ordeal came as a complete shock to me...Going forward, I returned a clothing order valuing $336.00 to Saks.com using the FedEx shipping label Saks.com provided me with through their return link. I gave the return package to a FedEx driver Monday, July 31st. It was August 5th that I finally reached out to Saks.com, when I never got a refund and saw that there seemed to be a problem using the FedEx tracking numbers from the label Saks issued me. Several of the Saks agents I have since spoken with, contacted FedEx where they were informed that the label & tracking numbers were invalid. Each Saks agent assured me the package was insured and a refund was on its way. It's now been several weeks without them issuing me a refund and this morning I received a generic form letter from Saks.com that my refund was "not approved." I have emails of proof, that I was promised "in writing" a full refund from a Saks agent, as well as an email between a Saks agent and FedEx, where it is clearly stated that the label itself was "invalid." This has cost me a great deal of time & energy, as every Saks.com agent I have spoken with has assured me that the package would be written off as "lost" and that I would be issued a full refund within 15 business days... only to have a generic "Saks does not approve your return" email sent to me at 4am this morning. Saks now says it's FedEx's fault for not scanning the package, while FedEx says it's Saks's fault for issuing me an "invalid" label, both leaving me (the customer) paying the $336 cost for lost item. From a customer standpoint, I have wasted countless hours trying to resolve this with Saks & FedEx agents. This is an absolutely horrid way to treat customers. Nordstrom carries many of the same brands / items and I'll be shopping with them from now on.

Saks Fifth is terrible. They use random shipping companies, and I've had a product not arrive. They told me that after 10 days, they can write me a ticket and resolve my issue. After calling them again, they told me they can't refund me, despite my product not arriving. I was on hold for 30 minutes, and they also proceeded to hang up on me. Absolutely unreliable.