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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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Bought 3 shirts. They sent one of the shirts that wasnt at all what i ordered. Want to refund me 25% of the price i paid. No return label. The shirts too small to even wear. Told me i had to pay to return it. The shippings more than the shirt as it has to go to china. DO NOT ORDER FROM THIS " company" they bait and switch! Also the quality of garments is akin to a halloween costume. Complete crap!
The Hawaiian shirts arrived... so I am upgrading review. I would give 4 stars except that one of the shirts lists and shows as white with gray palmtree design on the website, but it is not white at all, it is a very creamy beige with brown palmtree design. I realize that color differentiates online, but then they called it "white". They should call it cream or beige.
The other shirt is pretty good and looks as advertised.
Maybe with some brown shorts the cream colored one will be alright... I do like the searsucker look of the fabric.
Dear,
Thank you very much for taking the time to show your support for us. We will go on improving.
For the one unsatisfactory item, you can request to return or exchange the item if you don't want it. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
My BF and I ordered a couple of Hawaiian style shirts. It estimates delivery in 10 to 25 days. Now that time has come and gone and it hasn't even shipped even though they had send a email that it had shipped... and then they notified him that it hadn't shipped and it will be delayed... so how will these shirts be of any use when it's not even summer anymore by the time he gets them. They should offer refund instead of delay. Not a dependable place to shop.
Order F-royaura114513 in case the company wants to make this right.
Received my orders in good condition and I am generally pleased with my multiple purchases. On shirt arrived too small for me, but my grandson loves it. Pants arrived too small, but fit my granddaughter. Not the highest quality, but worth the price paid.
Hi,
It is really a pity that the clothes do not fit you well. Have you referred to the size chart before you place order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
And we are glad to hear that your grandson and granddaughter like the items. To express our sincerity, we will give you a certain amount of compensation. Please contact us as soon as possible by mail.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I would never buy from this company again. If I could rate it a negative rating, I would. Do not waste your money. You are unable or it is very difficult to get an address to send merchandise back to online and they DO NOT SEND any return address information with product, even though it states returns are accepted within 15 days.
Hi susie M,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We support return/exchange items if customers are not satisfied. And in order to give customers a good shopping experience, We offer local US return service.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
How did I not see this coming? Everything that was said about the no-work tracking number, the month-long deliveries, the sizing issues, all right on. This thing stunk to high heaven from the start.
Oddly, I liked 6 of 8 shirts, but they're jerking me around in trying to get refunded for the two!
" it's so far and the shirts came from so many different countries they might get lost coming back and then we can't refund you. (so there is the set up—-next is the offer :)
"What. If we give you 40% refund and we give you $15 off your next order? Can't you give the shirts to somebody as a gift? "
Honest to God, somebody said this from
Royaura. I don't have anyone in my world that I dislike enough to give two crappy shirts to.
So they immediately attempt to talk you out of sending anything back to them and then threaten you with losing your stuff, giving them an out as to why they're not going to refund you. They'll just tell you everything's lost!
I guess I should count myself lucky that I like six of the shirts.
Please don't buy anything from these people.
They are grifters, all of them!
Hello Dan J,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
The shirts I ordered weeks ago never arrived. When I asked they told me that they are in customs, then they told me that they're out of customs and will arrive soon. Then when they still did not arrive, they told that the shirts are held up in customs. It's just a robotic excuse. These shirts do not exist. Stay away from this fraudulent outlet.
Update: Even thought they claim they are working on it, the shipment seems stalled at LAX for over 2 weeks now.
Dear Klaus M,
Thank you for choosing Royaura!
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers.
If you have any questions, please feel free to contact us again by email:[email protected]. We will surely help you anytime. Have a nice day!
Best regards,
Royaura Service Team
Is Royaura getting rich using a size chart to justify their ripping us off? It seems you will not get the size you order. Hello, If I were you I would stay away there seems to be nothing fast about this company. I had to write this review because I'm at a loss with Royaura.
Hi Jean M,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title "sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I HAVE BEEN TRYING TO RETURN A 3XL SHIRT, (I WEAR AN XL) FOR A NUMBER OF DAYS. THE LATEST I RECEIVED FROM THEM 7/25/22 WAS " WE GENERALLY DO NOT ACCEPT RETURNS OR EXCHANGES." NOTE: I ASKED FOR THEIR PHONE NUMBER, THEIR REPLY " SORRY WE DON'T HAVE PHONE SERVICE AT THIS TIME."
I SUPPOSE I WILL HAVE TO PAY THE RETURN POSTAGE AS THEY RELUCTANTLY AGREED TO ACCEPT MY RETURN. I ONLY HOPE I GET MY REFUND.
BEWARE WHEN DEALING WITH THIS COMPANY IT TAKES A LONG TIME TO GET THE MDSE AND A RETURN IS ALMOST IMPOSSIBLE.
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the surging customer demand in hot season, maybe there is a little delay for your order. Hope you can understand that. We always try our best.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I have been on their website trying to exchange some items I purchased. An easy exchange! But when loggin on to exchange there is no contact info at all? Only instructions that spin you back forth to no avail! No customer service AT ALL
Hi Sal R,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you place the order F-royaura102915? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I felt that this company was not reliable when, after I placed the order, they asked me for personal information that seemed irrelevant to the purchase. Why would they need my passport number to verify the delivery? I contacted their customer service and told them that I would not give them this information and that I wanted to cancel my order. They assured me that the item would be sent without the added information. It has not been sent! I wish I had seen the other reviews before I got involved with the company. STAY AWAY FROM THIS COMPANY!
Hi Laura S,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sometimes because the customer's shipping address and billing address are inconsistent, we will contact the customer to provide relevant information to ensure the safety of the account. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
This is a complete joke! After a month of waiting for my order (it came from China) the pants that were advertised to fit a man 3x would barely fit a 5-6 year old boy! I wrote the company numerous times after long response times they offer 10% off or ask you to return the product to a fictitious address in the US. BEYOND A SCAM!
Hi Kara L,
It is really a pity that the clothes do not fit well. Did you refer to the size chart before you placed the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ordered and received 2 shirts 3X. They are more like a Medium size and I can't even put them on. I have been emailing their return for over a week now and nothing! They have no phone number to call! Looks like I will have to eat these or throw them away. NEVER AGAIN
Hi John D,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you place the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
Usually our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I HAVE REQUESTED A SIZE EXCHANGE 4 TIMES WITH no RESPONSE - save YOURSELF the frustration and do NOT deal with this Ghost company - They are the worst I have Ever dealt with. Mike
Hi michael p,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Generally our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I ordered the wrong size shirt and the only options I had were to return the shirt - with me paying the shipping - or to get a 25% refund on my purchase - not including the shipping. I would not recommend doing business with this company.
Hello Jeff W,
Thank you for choosing Royaura!
According to the return policy, the shipping fee for returning the package is to be paid by the customer. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provide and we will issue a refund upon receipt.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Unlike a LOT of other people who order clothes from this CHINA company I paid with a credit card. My order of $120++ NEVER had been delivered, not one single item! 6 weeks later I called my CC company and they reversed the charge. This all happened AFTER at least 30 emails from me and all the company said EVERY TIME was be patient... What do you expect from a Chinese government owned company? You're right, NOTHING!
Hi Timothy M,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Shirts are Two Sizes smaller than America's measurements... And 'Exchanges' are not possible.
Final THought... ROYAURA is a SCAM
Hi Colorado C,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Do not order anything from this crooked company. My partial order arrived from China after 5 weeks with the wrong sizes and of inferior material, almost paper thin and was not wearable. The final part of my order came 3 weeks later and was XS. They refused to refund my purchase stating it was too expensive to return to China and would probably get lost! Instead, "I could give the order to someone else who might enjoy it". The old adage "Buyer Beware" was coined from companies like this one.
Hi Jerry S,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refered to the size chart before you placed the order?
Besides, in order to give customers a pleasant shopping experience, we offer a US return address when you are not satisfied with the items.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
This was literally one of the worst online retail experience I have evert had in my life.
When the shirt I ordered arrived, the size 'large' was closer to a size XXL, and then description was a cotton blend. This is definitely a synthetic material.
OK, I get it, not perfect, but then I initiate a return.
This is where it becomes ludicrous. Trying to return it involved weeks and weeks of e-mails back and forth, royaura.com never actually giving the instructions how to return. Asking for photos of the merchandise, further explanations, on and on. Constantly having to send follow up e-mails asking what was going on. Finally after a month+ of e-mails, I received the instructions.
Even though the sizing is bizarrely inaccurate and royaura.com lied about the fabric I am still having to pay to ship this back. Then I was informed it will be 10 weeks for the CC Refund. Could it be any worse? Completely shocking, to be honest. Why would anyone want to do business with this company? It is literally retail abuse at this stage of operations.
I am sure, from the level of atrocious service, they could care less about negative reviews. But it is important for people to understand what a complete disaster doing business with royaura.com is like! It is the absolute worst!
Hi Kent T,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
If you want a full refund then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Total scam, and they rip you off with their fake expidited shipping 5-7 days, ya right, after they take weeks to finally ship it, then another 2 weeks for it to arrive, and when you call them out on it they keep sending the same scripted email such as all the negative feedback reviews here, scam China company abusing the US customers once again, then they want you to pay for the shipping when you have to return the wrong sized shirts that were shipped, so you get screwed twice.
My suggestion is if you already ordered from this company call your bank and dispute all charges!
Worst company ever!
Hi KEVIN G,
The order delivery time is divided into two parts: Delivery time = Processing time + Shipping time. Hope you can understand that. For more details you may refer to our delivery policy:
https://www.royaura.com/pages/delivery
In addition, we send goods according to your order detail. If you want return or exchange then the product can be returned to the address we have provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
When I ordered my shirts, they came with a fowl odor and were two sizes too small with stains. The first sign was that it took 3 weeks to ship (tells me it's China). Customer service? Forget it - horrible and combative. They try and persuade you to not return and play hardball (negotiating) such returns. You can even see by a simple Google Search that they just have a shell office here and run $#*!ty products into the USA. Just god awful all the way around!
Hi John P,
We are so pity that you encountered this problem.
However, we have checked the pictures you provided and the items are not from our store ROYAURA. Hope you can understand.
Please contact the correct store where you ordered the shirts so that the problem can be resolved for you.
Sincerely,
Royaura Team
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Hi S. K.,
It is really a pity that the clothes do not fit well. Have you referred to the size chart before you placed the order? Each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team